Fiona

@Postvox My parcel was posted on June 6th. Tracking has not updated since then. Could you look into this, please? Will DM you my tracking number now.

@Postvox OK, thanks for the response.

@fional87 Thank you for your DM Fiona! We are now looking into this for you. -Megan

Anyone in Ireland receive wrong Vinted parcel from An Post @Postvox? An Post seem to have put the address label, with my details & order number on it, on some random incorrect parcel with a different order number. Seller isn't who I purchased from either. @vinted are no help 😞

Will certainly think again about shopping on @vinted if this is how they treat their customers. Especially when they charge a Buyer Protection Fee on every purchase for issues like this. I simply want my refund.

@Postvox @vinted Despite paying Buyer Protection fee, @vinted won't help as 'carrier denies mix up'. How can you deny mix-up when it's blatently obvious by looking at the parcel photo that the order numbers on the 2 labels do not match?! My address label was put on incorrect parcel. Beware!!

@Postvox I've received the wrong Vinted parcel from An Post. The An Post address label with my details and order number was put on someone else's parcel with a their order number. My parcel is now missing as a result of this mix up. Can you assist, please?

@postvox Family member at same address is missing 1 parcel that was due on Dec 22nd also. Where are these parcels? Why no communication? Feels like you're hoping we forget about them. What a poor service.

All 3 tracking links now say that you cannot locate my items. So what's happened between Portlaoise and Cork? Have you lost all 3 of my parcels??

@Postvox Hi, you still haven't delivered my 3 parcels that you said would be delivered on Dec 22nd. I DMed you here on Dec 31st & you blamed 'high mail volumes'. Now January and my parcels STILL haven't moved from Portlaoise Mail Centre since Dec 21st. How do I get my parcels??

@omahonymedia @Postvox Agreed. My 3 parcels, due for delivery on Dec 22nd, still haven't made it from Portlaoise Mail Centre to Cork. I could have walked quicker 🙄. Help here gave useless reply, blaming 'high mail volume'. And we pay for this service!!

Something deeply suspicious about the postal service when a card posted in Kerry on December 20 still hasn’t reached Dublin on January 3. Maybe the fact that the colour of the envelope clearly indicated that it might be a birthday card was a factor. Whatcha reckon @Postvox

@Postvox I'm waiting on 3 parcels stuck in Portlaoise Mail Centre since Dec 21st. All 3 items were due for delivery the next working day. We got post on the 22nd, 23rd & 24th but no sign of the parcels. Tracking shows they're still in Portlaoise, unmoved. Can you help, please?

@mastergerm @RossLinds23 @The_Oodie It's a nightmare. I finally got my 2nd order refunded yesterday. 5 weeks waiting on one order, 7 for the other and nothing to show for it. Was told 3 different despatch dates before cancellations. I had to to chase them every step of the way for updates and to get refunded too.

@RossLinds23 @fional87 @The_Oodie I'm having the same issue. Emailed and contacted them multiple times with one reply that it was being escalated to the supervisor and they would get back to me. That was November 21 I think. No reply since

Be warned anyone buying from @The_Oodie for Christmas!! My orders from Oct 20th, Nov 5th & Nov 14th all not even shipped. Money taken straight away each time & fobbed off every time I contact customer support (when they finally do reply). At least one item now out of stock too.

@mercuryscomet @The_Oodie Got my refund for one of my two orders. No idea what's happening about the other order.

@fional87 @The_Oodie My refund came through yesterday, keep on at them! It's an absolute shambles it takes all of this to get anywhere with them!

@xCykrix @The_Oodie Check Trust Pilot too. 20% 1 and 2 star reviews. So bad.

@fional87 @The_Oodie Saw some good on them and wanted to give it a try for pokemon blanket. Absolutely disappointed and unlikely to order again if I don't end up charging back before they bother to reply to me. I'll order Etsy and wait. Didn't see negative feedback here first.

@The_Oodie A lot of similar to me. What is happening? Ordered on Nov 25th and absolute silence. This far exceeds 72 hours. Emailed to get told 8 days for a reply after I waited two weeks? I know it's the holidays but that is insane turnaround time for serious shipping delays.

@alexandra_flood @LayaHealthcare It's been the same for years now. Live chat always unavailable in recent years too. I'll have to consider changing provider next year, I think.

@LayaHealthcare trying to check if you cover something particular but can’t get through on the phone 🥹

@D24Golden @LayaHealthcare Came on to say the exact same thing! Surely at this stage it's no longer 'Higher that usual'. I listenend to menus for 3.5 minutes & then was cut off when I pressed # for callback. 3rd year in a row I failed to get through before my renewal. Live chat always 'unavailable' too.

@LayaHealthcare since 2019 your phone line starts with we are experiencing higher than usual call volumes, call it what it is you are understaffed and maximising profits…

@sophiepower2001 @The_Oodie Good luck dealing with them. They've had my money since Oct 20th & Nov 4th. Have now admitted they 'oversold' my items. 2 remaining items finally shipped Friday but now I'm chasing them for my remaining €129.80. It's been a fight every step of the way for the last 7 weeks.

@The_Oodie @The_Oodie I am so so disappointed in this service , I ordered the 7th of November and have emailed and have heard nothing. Really frustrating I need an answer

Get ready for an adventure with Eleven and the squad in our official Stranger Things collection. Oodie™ Originals, Sleep Tees, and Rompers.

@Jayzone1978 Good luck dealing with them. After waiting since Oct 20th & Nov 4th for my 2 orders - money taken immediately - Oodie finally informed me Fri they 'oversold' my items & so have cancelled them. Excuses from them all the way along. Now chasing my promised refund. Feels like a scam.

@The_Oodie Can someone help, I placed an order on the 10th Nov and its still sitting in order confirmed and I have received no other updates even after emailing your customer services on the 29th November.