Flight Centre

@kennedylnicole Hi Nicole. Our team would like to investigate this and get back to you with comprehensive feedback. Please open a case with us here: travl.to/6010s6e1y. We'll escalate this on our side and work on getting you a solid answer.

@flightcentreAU @AFCA_org_au @RACV_Official @IAGAust @acccgovau can you get back to me on all enquiries regarding these insurers? @AFCA_org_au are certainly of no assistance! 🤔Do @flightcentreAU no longer use Travel More due to insurance fraud?

So @flightcentreAU have sold me insurance from europ-assistance.com/au/ who is selling the product on behalf of msi-oceania.com but no one can seem to provide complete copy of the policy. @AFCA_org_au is this another @RACV_Official @IAGAust tactic for fraudulent or non payment of policies? #Coincidence #AusCorruption @eSafetyOffice @eSafetyWomen @ASDGovAu @ASIOGovAu @AusFedPolice @agdgovau @StaySafeOnline @CISC_AU @AUCyberSecCoord @NACCgovau @VictoriaPolice @AlboMP @theage @Ageinvestigates @theheraldsun @australian @abcnews @SBSNews @ABC @WomensWeeklyMag @7NewsAustralia @SBS @60Mins @9NewsAUS @SkyNewsAust @BBCWorld @Telegraph @MetaNewsroom @instagram @CNN @FoxNews @MSNBC @dailymail @dailymailuk @WomensAgenda @MSN @CISAgov @Apple @NSAGov @NSACyber @US_CYBERCOM @CNMF_CyberAlert @elonmusk @x @grok @Xai

@zazielindeau Hi, sorry to hear this. Based on the limited info on your profile, we can't see a booking for you. In order to support your enquiry, feel free to reach out to us with your booking info on; social.engagement@flightcentre.com.au

@flightcentreAU @SingaporeAir nearly two weeks, nine phone calls, and many hours during a distressing time to get some basic compassion and assistance … and there was none to be found. The lack of action has only added to my stress. Very poor form.

@ekc04 Hi Colleen - This account that has replied is NOT a Flight Centre owned account. Please ensure you protect your privacy. The official contact for your booking with be your original booking agent, or our 24/7 emergency assist team on; 1300 131 600

@HelpDeskCareAU Well we’ve had a call & it sounds like you guys are sorting this out without cancelling flights or keeping $ for 15 weeks 👏 THIS is why you should book Roth @flightcentreAU to help with travel! I’ll keep you posted if it doesn’t work out

recieved email from @flightcentreAU flight time changed from PM to AM doesn’t suit as on tourist trip & won’t make Athens airport in time-told to cancel flight & rebook but $ not refunded for 15 weeks! WHY BOOK WITH FLIGHT CENTRE!

@ekc04 If an airline time change isn't suitable, we can absolutely look at available options. There may not be suitable options available, so from here our team can check options and/or organise your refund for you. Feel free to call the team & they can clarify further for you Colleen.

@flightcentreAU So the benefit of booking though @flightcentreAU is?

@ekc04 1/2 Hi Colleen, I'm sorry to hear about your negative experience with us. We can definitely appreciate how frustrating time changes are, especially when it affects your other fights! For these changes, Flight Centre is bound by the airline’s conditions.

@laumchugh Hi Laura! We recommend if you are not able to call from your mobile, to try source alternative access to a phone (hotel, public phone etc) We have sent you a DM with alternative recommendations also 😊

@simwatt Hey there! We can't see any booking details based on your profile name, but this does sound quite strange! Feel free to reach out directly to myself with your booking details and we can investigate further for you; social.engagement@flightcentre.com.au

@flightcentreAU one tip please don’t call customers liars on the call centre line. Especially when you won’t open an email sent from the customer proving the error. Also can’t wait to get on talk back radio this afternoon explaining everything that happened. Talk soon

@BrySonejens Hi there Bry! As Aunt Betty are a completely separate business, we do not have access to any bookings or data to assist unfortunately. You can find contact details for Aunt Betty here; travl.to/6016Wcnjo

.@flightcentreAU do you assist with Aunt Betty enquiries and complaints?

@isitBrett Yep - that's because all available rates are displaying for you 😊 When that cheaper rate does book out, it will then no longer be available to view.

@flightcentreAU Hmm, not really. I can book the cheap rate right now, but I can also book the "free breakfast" rate for an additional $211 right now.

@flightcentreAU Looking at your flight and accommodation packages, and you may need to make changes on your app. Option 1 is as advertised price of $1407.00, Option 2 is a free breakfast, for an additional $211. Somehow that doesn't sound right to me

@MrSonicPauly Hi there! Incorrect names can be tricky to change! Most Airlines will not allow full name change (more than a couple characters), so a new ticket is often the best option. This is where the airline T&Cs come into play, and these apply to all passengers, including FC Customers.

@beatdown155 Hi Damien, sorry to see you're not happy. Change & cancellation fees are set by the airline & advised prior to booking, alongside the Flight Centre processing fees. These require acknowledgement from customers prior to any payment. I hope this clarifies further for you.

@flightcentreAU the biggest joke going around. Your fees are ridiculous for cancellations. Per person not per booking is insanity. After fees my refund was 40% of my original fare !!!!

@BigLadHawk The lads might've lucked out on a big date at the G, but we're sure they'd still love a big night out in Melbourne. No need to let good tickets go to waste! 😜 travl.to/6017mbu3t

@flightcentreAU what’s your refund policy on Flights From Adelaide to Melbourne, asking for @PAFC as they won’t be needing their tickets for next weekend as they won’t be flying.#AFL #AFLFinals #AFLSwansPower

@damaged7770 Hi Luke, we're sorry to hear you're needing emergency assistance whilst travelling! The overseas number is definitely accessible and working for customer overnight & today. The number to contact from overseas is; +61 7 3083 6452 The team are available & more than happy to assist.

Our very own Clint Hearne, Stevey Ginger and Nathan Varney share hilarious travel stories in this TravelTalk podcast soundcloud.com/user-82403251/…

@herniqb Hey Hernan, this sounds very strange, and we hope you were able to get this sorted. All customers have access to our 24/7 emergency assist team, who can be contacted on 1300 131 600 from within Australia 😊

@flightcentreAU I had to change my name in a booking, you charged 74 dollars and now Virgin Australia is not letting me check-in for some outstanding balance. Do you know what you’re doing there?

@Robodotta 2/2 We'd recommend contacting your consultant for an update, though we may not have updated details if still waiting on the airline. If you would like to speak further about this, you can reach out to our customer relations team by completing this form: travl.to/6014lndly

@Robodotta 1/2 Hi Rochelle, with the airline refunds, the processing time on this typically sits at approximately 12 weeks, however, with the high rate of cancellations currently, this timeframe is being extended by the majority of suppliers due to the increased workload across the industry

@VineshMorar Please check your DMs. ~L.V

@flightcentreAU I am unable to DM you. Note that this nightmare has been going on from April. So you can imagine our level of frustration!! My wife has sent several email to the email address customer@fctg.co.za several times since April. Pushed from pillar to post.

@FlightCentreRSA a thread as to why flight centre is the most pathetic travel agent to work with!!. The frustration you have caused my family. Will be the first and last I would ever deal with you lot. We booked a ticket for my wife's mother to travel to Canada

@VineshMorar We're sorry to hear about your experience with us, Vinesh, and will be creating a case with our Customer Experience team for investigation. Please DM us your contact info so they can contact you directly. Alternatively, you can email us at customer@fctg.co.za. ~L.V twitter.com/messages/compo…

@FlightCentreRSA SUCKS!!! @flightcentreAU #FlightCentre