James Bosworth

TFW your “quick experiment” on ⁦@CodePen⁩ turns into a two day exercise... 😂 codepen.io/bosworthco/ful…

@BNZ This explanation is literally meaningless. What went down and how are you preventing it from happening again?

Our systems are now operational – customers can now access online channels and complete transactions using their BNZ cards. Our branches will remain closed for the remainder of the day to allow branch staff to assist contact centre colleagues in serving customers on the phone.

Kia ora, we are experiencing system issues that are affecting our online banking channels, some internal channels, and some customers may be experiencing issues using their cards. Our teams are working to quickly resolve these issues, we appreciate your patience.

@BNZ I hope you realise your customers expect a better explanation of your outage systems don’t just “go down” for hours magically and if you expect us to continue banking with you I’d expect some more direct transparency

@BNZ Hey @ASBBank @KiwibankNZ @Westpac I think I’m ready to switch banks, there might be a few of us. Any good group discounts? 😈

@BNZ HAHA when you tweet customers 5 hours after the outage

@RebeccaLaney13 @BNZ Literally such a joke. They updated their status page 30 minutes after I tweeted and are still down 😂

@BNZ @fltwhte Says your website is operational on your status issues page. It’s not

@BNZ you’re entire system is down including access to ATMs and it’s atrocious. All of your branches are closed, call centres are an hour wait time and you have no outages reported on your website. What’s going on?

@vitruviannan Yep ATMs also

@fltwhte @BNZ The most frustrating thing is that BNZ are still reporting (nzherld, rnz) that customers can withdraw cash from ATMs but it isn’t true. Got caught out today in Wellington as couldn’t even use their ATMs. At least report it properly so people know and don’t get stuck!

@BNZ Cracks me up that “issues” you’re referring to are your entire bank being inaccessible. What’s a major issue in your mind 😂

@fltwhte Kia ora James, unfortunately we've had issues with out systems. Our team is currently working hard trying to get these sorted ASAP. We do have a status page on our website at status.bnz.co.nz. E mihi ana (cheers) ^Rael

@BNZ Thanks for the PR statement, but what work are you actually doing to resolve the issue? What causes such an outage? And what assurances can you give customers that this won’t keep happening as it’s a monthly occurrence. Entire banking systems down at the drop of a hat?

@fltwhte Kia ora James, I'll pass your sentiments onto our team. It's a valid concern and issues such as today highlight this. So I'll ensure they take your words seriously. Ngā mihi ^Rael

I’ll also add that all of your competitors are open today

@TammyInWelly @business_govtNZ @RetailNZ Thanks Tammy!! 🙏❤️

@fltwhte @business_govtNZ Yes! According to @RetailNZ, at Level 3 you can do delivery nationwide, including into a Level 4 area. Updated info here: retail.kiwi/advice/covid-1…

Since we’re going to end up with a split level - can Level 3 business send items to Level 4 customers? Level 4: can’t operate. Level 3: can operate contactless. What about when it’s mixed? @business_govtNZ

@peabnuts123 👋

I made a text-based game about growing flowers. Does anybody want to help me write content for it? You will need to: - Write lots of descriptions of flowering plants - That is all github.com/peabnuts123/bl…

@RiaLolwut What a coincidence because I have 140 and need less

I'm going to buy SO many indoor plants once we hit Level 2.