Maggie Majstrova

@British_Airways hi my flight has been cancelled, how long do I have to decide whether to rebook or get a refund ?

@Se_Railway Sure - will do.

@foodstrova That is odd - could you try and hand it in on Monday, please? Mention that you've spoken to the team here about it. ^CC

Hi @Se_Railway headphones found on train earlier in week. Tried to hand in at 2 stations, refused both times. What next?

@Se_Railway They should, but staff at two stations have not. Next travelling Monday.

@foodstrova Hi Maggie, When are you next traveling? Staff should be able to accept Lost Property, ^CC

Hi @parcelforce my parcel arrived in destination country a week ago - no updates since. Can you help?

@bt_uk Hi. Tried that already. No dice, I’m afraid. Might it be time for a new Hub? This one is approx 4 years old, I believe.

@foodstrova Try splitting ssids and changing wifi channels as this should help. To split ssids - bit.ly/2dxcHCt and to change channels - bit.ly/1njVZAA ^Dee

@bt_uk where can I find out if there are internet problems in my area?

@bt_uk Smart Hub Type A, I believe. Nothing has changed my end so not sure interference is the problem.

@foodstrova Sounds like it could be interference. What version of the hub are you using? ^Dee

@bt_uk Very very slow connectivity. For the last few days it’s been a bit intermittent. I am using WiFi and need it for work, so not ideal.

@foodstrova What issues are you having Maggie and are you using wifi or ethernet? ^Dee

@bt_uk Still not great.. apparently no issues in my area

@foodstrova Hi Maggie. How things with your service now?

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@XiaomiUK Guys is there another way to contact the support team? It’s been a few days now.

@foodstrova Hi Maggie, thanks for your message. For any issues relating to the Xiaomi Home app, the best route for assistance is to contact our customer service team at service@xiaomi.com - they will be happy to assist.

Hi @XiaomiUK I need help with the Xiaomi Home App, who do I contact?

@XiaomiUK Thanks

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@British_Airways Unfortunately the online claim isn’t allowing me to claim the points with my ticket number even though it is definitely correct, mine and happened on Saturday (so more than 3 days but less than 3 months) what now?

@foodstrova If you log into your Executive Club online, there is an option to Claim Missing Avios for any flights you've taken within the past 3 months. Paul

Hi @British_Airways I’ve just completed a flight on Saturday and joined Exec Club today, any way of claiming the points for the flight retrospectively?

@British_Airways hi I have a question about charges showing up on my bank account from you, what’s the best way to speak to someone?

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