Fran Brown

335 posts

Fran Brown

Fran Brown

@franbrown75

Katılım Ocak 2015
80 Takip Edilen78 Takipçiler
Fran Brown
Fran Brown@franbrown75·
@McDonalds Royston, stop taking drive thru orders when you can't cope with it! Been waiting 40 mins in a car park! You've clearly lost the idea of #FastFood 😡😂 #McDonald's #Royston
English
0
0
0
84
Fran Brown
Fran Brown@franbrown75·
Sat here at Rome FCO airport @ryanair waiting to get home since midday! No communication apart from the board telling us we'll hear something soon. Delayed for 8 hours now and you keep pushing this back! Just tell us what's happening please! 🙏
English
0
1
1
0
Fran Brown
Fran Brown@franbrown75·
@TUIUK We've been waiting a week for the phone call you promised us, so I guess I can wait a bit more 🙄 That may sound harsh but when we've missed out on a family holiday we've been waiting for 3 years for you'd be a bit cheesed off! #badcustomerservice
English
0
0
0
0
tuiuk
tuiuk@TUIUK·
@franbrown75 Hi Fran, please be assured that if you have sent us a DM, we will reply as soon as possible. We work in a queueing order, which means response times can vary depending on the volume of messages we receive. Thanks for your patience. ^Lorenne
English
1
0
1
0
Fran Brown
Fran Brown@franbrown75·
@TUIUK we supported you through the pandemic knowing the travel industry was at its knees and didn't take a refund. Our holiday that we booked in 2019 and paid for and we are unable to go and you won't respond to help us! You promised to phone you haven't 😞 #badcustomerservice
English
2
1
3
0
Fran Brown
Fran Brown@franbrown75·
@TUIUK I have DM you and all I get is a chatbot. I have given our customer service ticket number so please read our complaint and respond ASAP. Thank you
English
1
0
0
0
tuiuk
tuiuk@TUIUK·
@franbrown75 Hi, can you DM us your booking details along with some further information? We'll see if we can assist here ^Rebecca
English
1
0
1
0