Frederick Townes

@supabase my session expired and I can’t re-login and I cannot use the forgotten password feature because I’m not receiving emails. I cannot open a support ticket for the same reason. Please help me get back to work.

@TMobileHelp i’m having trouble closing my account. I’ve been to stores and I’ve called multiple times. This is a horrible CX.

@GibsonResearch I think I've been patient enough. May I have a refund?

@GibsonResearch just picked up a license for SpinRite v6 today and learned the hard way that my 10TB drive cannot benefit from it. is v6.1 forthcoming (a man can hope) or is a refund the next step?

@EarthClassMail thank you

@fredericktownes I followed up with CS on your behalf. Will DM you.

@EarthClassMail i’ve been a customer for years. Why do I have to email the CEO to get a resolution to my support tickets?

@EarthClassMail no. unfortunately, there’s been no resolution the lost shipment issue.

@fredericktownes Hello Frederick, let me follow back up with CS, they let me know they had followed up with you.

@EarthClassMail no one has followed up on the matter. should i make a chargeback for the value of the package that was lost? i'm just worried that as customer service continues to decline you'll just cancel my account after more than a decade...

@fredericktownes Please check your Twitter messages, it was sent yesterday

@EarthClassMail why? there are no messages from you?

@fredericktownes Please check your DMs

@sdunn Perception is reality?

Using Google Slides makes me feel like I don't know how to use a computer.

@chrxstianh__ that’s dope!

If you’re in Chicago and you love “The Office” here you go:

@asssssunta not right now no

@GibsonResearch that’s exciting! are you interested in implementing your tech on network attached storage (e.g. QNAP or Synology)? i’m confident you would see quite a few sales with an announcement along those lines

@fredericktownes Hey Frederick: SpinRite v6.1 =IS= forthcoming. It's all I'm working on and it's moving forward. You can watch its new core drivers work on that 10TB drive with the “ReadSpeed” benchmark, which uses them. I'm in the process of pulling it all together! :)

@codemonkey_jack happy to chat about a larger plugin that is quite old

@WayfairCanada why is it that your team is unable to resolve a fraud issue on my account for weeks now? Every promise your customer service people make is so far untrue...

@sandmarc why would you send me a package all the way to Canada and then only include one of two units? Now I've paid duties for two items, but I only have one... I'd call but there's no easy to find phone numbers to get a prompt response...

@SonnetInsurance your website is BROKER. i'm a customer and i cannot login. the contact us link redirects back to the home page... help?

I DID IT! i launched my brand @tamaressences. while i could've waited, the coronavirus & isolation we feel right now is exactly why i couldn't. i've been helping people locally, but my mission is global, and we're all hurting in these crazy times. ifundwomen.com/projects/tamar…

You’re giving #feedback because you want your #team to #improve. Here’s how to give feedback that precisely helps nudge your team in the right direction: bit.ly/3039AKh

This doesn't happen to me often, so it's worthy of note the interactive storytelling in this @nytimes piece is excellent. Unfortunately, the content itself paints a bit of a disappointing picture for @apple and the AppStore: nyti.ms/2lXcmxq