Frogfoot Customer Service

@WinterRSA @WhiteLionII1 @VoxTalk2Us Good day, Thank you for taking our call and confirming your connection has restored. Should you require any further assistance, you are welcome to contact us!

@WhiteLionII1 Dag 3 sonder internet. Ek haat @VoxTalk2Us and @FrogfootSupport 🤬🤬🤬

Môre jullie ou grumpy goed. Ek doen nou eers n toets want as ek sê julle is lekker goed dan antwoord net 3 mense terug 🙄🙄🤣

@Stevensonjika Hi, We trust you are well. We haven’t heard back from you and would love to assist further. If you still need help, please reach out to us via inbox or email us at social@frogfoot.com, and we’ll gladly assist. Kind regards.

@FrogfootSupport Unacceptable to have no wifi the whole day. And the only customer support is office closed. You should lose your customers. Our livelihood depends on this wifi service

Outage Update | CPT | Milpark | Intermittent|Our Advanced Support Team has advised that they suspect the issue to be on our fibre service providers side and a fault has been logged with our fibre service provider to investigate the incident on site.

@impermanent_01 Hi, We trust you are well. We haven’t heard back from you and would love to assist further. If you still need help, please reach out to us via inbox or email us at social@frogfoot.com, and we’ll gladly assist. Kind regards.

@FrogfootSupport Lol customers will be lost, that's for sure. A whole day? 💀

@dutoitsmith Hi, We trust you are well. We haven’t heard back from you and would love to assist further. If you still need help, please reach out to us via inbox or email us at social@frogfoot.com, and we’ll gladly assist. Kind regards.

@FrogfootSupport Do you have an update on this? Because the internet has been unusable, and now we are hard down. All the ISP is reporting is a blip. This isn't a blip.

New Outage | CPT | Strand |We have identified a network outage affecting the Strand area. Our Frogfoot maintenance team has been notified to identify the cause of the impact.

@WinterRSA @WhiteLionII1 @VoxTalk2Us Good day,  Thank you for taking our call,  As discussed, it has been escalated to our team and further feedback will be provided.  We do apologise for the inconvienece caused.  Thank you.

@NgwenzeAya @FFFibre Hi, there. 🐸 Oh no, the internet gremlins are still causing chaos around PE. 😅  Please DM us your full address and contact details so we can take a closer hop into this for you 💚

@FFFibre still outage around PE?

New Outage | CPT | Capricornpark | Partial|Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

New Outage | BFN | Bayswater | PartialWe have identified a network outage affecting the Bayswater area. Our Frogfoot maintenance team has been notified to identify the cause of the impact.

@BrendonFelix1 Good day, Thank you for the confirmation. Should you require any further assistance, you are welcome to contact us!

@FrogfootSupport And Afrihost is telling us the problem is on your side? As per usual no one takes accountability

@dutoitsmith Good day, du Toit Smith. A friendly reminder to please inbox us your details.  Thank you.

@impermanent_01 Good day, A friendly reminder to please inbox us your details.  Thank you.

@Stevensonjika Good day, A friendly reminder to please inbox us the above requested information.  Thank you.

@BrendonFelix1 Good day, A friendly reminder to please inbox us your details.  Thank you.

New Outage | JHB | Proteaglen | PartialOur initial checks have been completed, and a fault has been logged with our Frogfoot Maintenance teams to investigate the incident on site.

Outage Update | JHB | Proteaglen | Partial| The Maintenance Technician is still busy building the fibre in to the splitter.

New Outage | DBN | Port Shepstone | Partial|Our initial checks have been completed, and a fault has been logged with our Frogfoot Maintenance Team to investigate the incident on site.

Outage Update | CPT | Capricornpark | Partial B|Our fibre service provider maintenance teams are not getting live fibre on some poles, they are now struggling with access to the manhole as there is a car parked on it. More updates will be shared.

Outage Update | DBN | Umtata | Down|The teams are actively working on locating the exact point of the break in order to assess the damage and begin repairs.

Outage Update | CPT | Capricornpark | Partial B|71 Links remain down, team is busy calling clients for access to further investigate. More updates will be shared.

Outage Update| JHB | Proteaglen | Partial|The Maintenance Technician is currently onsite and has successfully completed a live splice at one manhole. They are now proceeding to the next manhole to continue with the work.