@g_silverfox Hello, unfortunately, we cannot provide information unless you contact us via email. You contact us through Zendesk, not your account, you can use this email support@go-text.me.
@textmeapp guys, your service is not functioning properly, yet again! I can't contact you via email as I now don't have a username either so please don't ask me to do that with my username as I don't have one and cannot access the app to even create a new one!
@textmeapp Google can and will suspend your listing on the play store if you are violating terms. I am an android app developer with plenty of experience so keep this in mind. I know what to submit and provide Google with so if you want to, you can call my bluff and then see what happens.
@textmeapp Yes that's exactly what I have done and I have no response which is also the case with many other users. I have emailed and a ticket created but no action or update. Clearly you just ignore users and the issue is just a tactical way of getting users to purchase a subscription!
Everyone, existing/new/soon to be customers who use #EE and trust them with your data? Be warned, last night I found at least 1 very majorly serious security flaw in the #EEWebsite and at least 4 other fairly serious flaws. The site is vulnerable to a #EEHack#databreach
@EE I think all customers both existing, new or soon to be or even just users passing by your site, absolutely need to hear this and know about this like today!! Let me put it this way, there is 1 very majorly serious flaw and at least 4 fairly serious flaws. #EE#EESecurityFlaw
@EE So users know, last night the website went through glitches in page refresh, loading - Chrome, Firefox and Edge and just for trial and error, tested on laptop, desktop and mobile. Same issue, huge security flaw! As a qualified web developer, I recognize these quick! #EE
@EE The pure fact that it is even there in the first place is irresponsible, dangerously arrogant and has meant customer/user data is at very high risk! You know what, this careless casual attitude, nah I'm not going to tell you what it is and where!
@EE Pass it on? Are you serious right now? You are aware that as of at least going back 14 hours and certainly right now as I type this, your entire website could be compromised as in data breach! Any hacker/threat actor can take advantage of this and your answer is that?
Just in addition. It is a high risk to your site and app security by exposing any tokens of any kind whether it is API or Client App or otherwise. Many of your URLs are incorrectly encoded. Customers/users need to be aware of this now!! Irresponsible and risk to customer data!
@EE@andyskell Last night, just about to complete SIM only order and kicked the session, refresh loops and concerning flashing on the page before redirecting to the 'making changes' landing page. Now this morning, finally did the card for CC and no email or text but order confirm page blank!
@EE@upthesaints As a developer I find it quite a concern when you're a huge company yet your web developers are making such rookie (not even junior level) mistakes in the URL encoding and your routing configuration! No wonder there are other more serious flaws in your site!
@upthesaints Thanks. Can you send us over the link, so I can pass it on to our web team. In the meantime you may want to have a chat with our team on 150, so they can look into any information you need.
@Beeman196065890@EE Apologies for jumping in, just the fact I've noticed these responses vary but all are generic worded responses from what I'd guess is more than likely either an advanced built social responder bot or AI powered nonsense.
@EE I have a 5gee Router which was great for me to stream sport and films in UHD as our broadband is terrible. After recent maintenance to our local mast the download speeds and stability have gone through the floor. I would like to cancel and try Starlink...
@g_shar81@EE A shockingly but pretty serious flaw in their site and not just one, so wouldn't surprise me if some hacker scum (aka threat actor) has found it! Being an experienced dev, I pick up on such things so yeahhh plus they never take accountability. Hope you get sorted dude.
@EE Nearly £300 taken from my account due to fraudulent transactions (no fault on our side at all, just been hacked) EE have no interest at all.. even though they have taken the money from my account? Now I’m chasing a company I don’t even have an account with! Madness!
@EE Just about to complete the Sim only (pay monthly) order, card auth (credit check) and boom!! It suddenly kicks me off and comes up with your landing making changes page. I've never known anything like it, disrespectful and if that check screwed up, OFCOM be coming for you!
@EE@Coachinho47 Appear to have a bot developed to auto answer and reply to queries, same robotic generic response to the majority of posts here. It's right there "This must be making things difficult for sure", I develop apps and I agree, app is pitiful! Auth tks expire and log users out!
@Coachinho47 Hello, Andy. This must be making things difficult for sure. It would be best to have one of our guides take a look if you're still having some issues. Please contact our team by dialling 150 or 07953 966 150 We'll do what we can to get this sorted.
@Wireless_Goat@TrooliFibre Ohhh wonderful! I ordered back at end of March and they came out to Dev Rd on the 1st April and couldn't activate the damn service after doing their installation duties. Aye, already regrettin it like!
Please don't ignore my DM as I want to know why suddenly the data has stopped working? All factors looked into, tried three separate handsets and I have unlimited data. Only last couple of days it's slowed to practically zero. All devices are fully updated and working fine.
@LycamobileUK So since you didn't resolve my query and also cut me off on support chat - the utter disgusting thing to do to a customer... #OFCOM will become involved if necessary!