Mohit sharma

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This response is not acceptable. The baggage has already been recovered by Delhi Police, so this is no longer a tracing issue but a coordination and handover issue. I am requesting immediate direct action from Etihad to arrange collection/return of my bag. Please escalate to your baggage or station operations team and provide a clear update with timeline today instead of redirecting me to general options. @etihad @EtihadHelp

@gaming_tireless Please coordinate with the options recommended by the airport staff or consider engaging any available external delivery services that may assist. *Sam

@EtihadHelp Checked-in baggage on an @Etihad flight, yet no responsibility for return—only told to arrange it myself. Where does airline accountability end? #Etihad #baggage @EtihadHelp @etihad

We completely understand this situation, as the bag was misplaced at the airport. You will need to inquire with them about the available options for getting the bag to you. Please coordinate with the options suggested by the airport staff or any external delivery services that can help. Thank you. *Pika

@EtihadHelp Bag was part of my checked-in Etihad journey, but no support in returning it—only direction to third-party delivery. Who takes responsibility then? @EtihadHelp @etihad

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@EtihadHelp Kindly escalate this internally and share a definite update rather than redirecting to third parties. @EtihadHelp @etihad

Glad to know this was found Mohit, however, as this was not a bag that was checked-in with us, we would not be able to facilitate any transport for it, please liaise with the options as advised by the airport team or any outside delivery services that can assist . Thank you . *Aya

@DelhiAirport Thank you for your assistance. I will reach out to the Lost Property team with reference number 665390 to proceed further. 🙏

@gaming_tireless under Lost Property Reference Number: 665390.  You are requested to contact LP team to claim your items by reaching at +919958098651.  For more information, please visit: newdelhiairport.in/lost-and-found/ (2/2)

@EtihadHelp Okay, got it. If you could still keep an eye on it or check internally once, that would really help. I’ll also contact the airport lost property again.

@gaming_tireless As much as we understand, yet as an airline, we're unable to monitor all gates and premises inside the airport, this falls under the authority of the airport itself, hence you will need to liaise with the lost property of the airport. *Moro

@EtihadHelp I already understand the process. The concern is the complete lack of ownership from the airline’s side. Passengers expect support and coordination, not just repeated redirection to another team.

@gaming_tireless We fully understand, yet we're guiding you with the appropriate team which should be able to assist you, so please continue liaising with them. *Moro

@EtihadHelp Understood, but customer support should go beyond sharing a policy link. A little proactive coordination from the airline side with airport authorities would make a huge difference instead of leaving passengers helpless.

@gaming_tireless We fully understand, yet as per our policy outlines on our website, items left at global airports have to be checked with the lost property team at that airport. Please refer her for more information spr.ly/6010B8OBnw. *Moro

With due respect, the incident happened within the airport-airline travel process, so simply shifting responsibility to local authorities isn’t acceptable. As a passenger, I expect the airline to actively coordinate with airport/security authorities instead of asking customers to run around on their own. I request your team to formally escalate this matter and assist in getting the CCTV footage checked at the earliest. Passenger safety and baggage/security concerns should not be treated as “beyond airline control.” @etihad @EtihadHelp @DelhiAirport @DelhiAirportGMR @DelhiPolice @CISFHQrs

@gaming_tireless You may need to reach out to the local authorities for cameras' check, as this is beyond the airline's control. *Moro

@LalitSh08256870 @DGCAIndia @igiairport1 @DelhiPolice High time they should start investigate it properly now 🙏

@gaming_tireless @DGCAIndia @igiairport1 @DelhiPolice please resolve the matter asap to keep common man faith in system. A bag just cannot miss from such high security zone at igi airport and someone has to be responsible.

@EtihadHelp @EtihadHelp i already did everything, they are of no help and they dont have anything. Need to check the cctv security cameras to see exactly what happened and where is the bag? @etihad @EtihadHelp @DelhiAirport

@gaming_tireless Please email the team via lostproperty.dial@gmrgroup.in, or call them using the following numbers. *Moro

@MoCA_GoI Looking forward to it @MoCA_GoI

@gaming_tireless Dear Sir/Madam, Thank you for bringing this to our notice. Your concern has been forwarded to the concerned airline for necessary action. The airline will reach out to you directly for further assistance. Regards, Ministry of Civil Aviation

@gaming_tireless Dear Mohit, We have shared the details with the Lost & Found team for necessary action. Please be assured that our team will revert to you with an update at the earliest.

@bgkoshy Looks like it . They are of no help whatsoever.

@gaming_tireless Delhi airport is full of thieves obviously.

All they are doing is asking me to contact the lost and found but they are of no help, i need proper investigation in this matter as i live abroad and all the documents including my work permit, office laptop and all the important documents are inside the bag , please help @MoCA_GoI @DelhiPolice @DelhiAirport @DelhiAirportGMR @etihad

@gaming_tireless Dear Sir/Ma'am, We have shared your details with the concerned airline. They will get in touch with you for further assistance. Regards, Ministry of Civil Aviation

Even if it is stolen , if they check the cctv they will have all the details of the person as he would have been passed through security and immigration and they would have all the details. All the need to do is properly investigate and they are not doing it god knows why... not even a single authority is helping.

@gaming_tireless Delhi IGI T3 security is a joke if bags can go missing INSIDE a secured international departure area. Passenger on Etihad EY217 lost laptop, wallet, IDs & important documents after a sudden gate change from 17 to 9. World-class airport? Doesn’t look like it. #DelhiAirport #Etihad