Gemma / Gigi

@UberUKI_Support hi - is the app down for train bookings? Have tried a few times and get as far as the seat preferences confirmation screen and then get sent back to the search page - thanks

@VirginAtlantic is your flying club website going to be working soon? Been trying to log in to check my points balance and always get this message

@Midtintee_Store can you tell me how long orders take to dispatch? I paid for express shipping and processing priority but my order placed on April 20 seems to still be processing? Order is 364242

@Cps1991 @virginmedia Say it louder for those at the back

@virginmedia How about instead of tweeting nonsense, provide a better service to your existing customers?

Not saying I'm into chaos energy but sometimes I join the public lobby chat

@virginmedia please arrange for someone to call me. I can’t get any sensible answer to complaint C-0304241310. Your WhatsApp service promised a call from a manager which never materialised. The ‘interim’ email replies to the complaint do not address the actual problem 😞

@funcostumes have sent the DM as requested. Sorry to keep bugging you but could you please respond today?

@funcostumes Thanks - have sent you a DM. Really need this costume!!!

@gemmaxgigi Hi Gemma! Can you send us a DM and we would be happy to help you out with this!

Hello @funcostumes - is there anyone there? Seems like your daily tweets are scheduled. Still no new customer email and no reply yesterday on X. Concerned about ordering now - are you still operational???

@funcostumes hello - is your UK site working for the new customer link? Have tried signing up for emails a few times but haven’t received the 10% off link. Have checked junk! Would like to order asap. Thanks

I don’t know how to make this any clearer. I will return the empty bottle and ruined gift set if you wish. The only replies I get from your team are about a replacement no matter how clearly I say it’s too late and I need a refund. Order number 545520920

@cultbeauty can someone with some customer service skills please contact me? I’ve been emailing with you for days and I keep getting a nonsense response. I receive a defective item (leaked and completely empty) and I want a refund because I had to purchase elsewhere.

Hi @virginmedia over an hour and a half on the phone (mostly in queues and hold) and no resolution to taking your broadband with me when I move house. Cut off twice and can’t sit in that queue again. Please arrange for someone to call me and I’ll DM my number.

@UberUKsupport I’ve been messaging via my account since Friday night about a bottle of tequila mysteriously missing from my Sainsburys order. Can someone please get back to me ASAP? I’d like my money back!

@APCOvernight hello - it seems I can’t send you a DM. My order was due today by 20:44 and it’s perishable. No further updates. Will it be coming tomorrow morning please? 0050910 BR3

@cultbeauty can you tell me how long your customer service backlog is please? I’ve been waiting since 8 November re not receiving a goodie bag in my delivery from a qualifying order and have only had acknowledgments. Surely a week is enough time!

@GraceFVictory Most will ask about your medical history over 5 years. But just be sure to tell them everything and they can decide. They might cover you but with some exclusions. Just make sure you answer all the medical Qs really carefully as they check if you make a claim and may not pay.

Just spoke to a legal advisor who said to wait 18months and then I’ll be eligible even though I’m medically fit now. We move. 😂

Oh surely not again @Tesco 🤦🏻‍♀️

Are you okay @newlook @NewLookHelp? What sort of reply is this? REALLY? You keep me waiting weeks for a refund, send the return back to me in error, and now your solution is that I go to a store to sort out your error? I bought online for a reason! Seriously the worst service!

You’re still ignoring me @newlook