
Confusion and huge delays at Terminal 5 Heathrow baggage claim this afternoon. Who is to blame ? BA or BAA? Either way a dreadful customer experience and those flying into the UK deserve better. #BA #BAA #Heathrow #delay #CustomerService
English
Gillian K-Cumberlege
2.6K posts





@gkarran Dear Gillian. I'm very sorry to hear of your poor customer service experience. Please could you kindly DM us or email customer.services@fortumandmason.co.uk and we will look into the matter further. Thank you kindly, Ben @ Fortnum's





Congratulations to the winners of the 2023 Cambridge Social Innovation Prize. Dr Liz Dennis @FiloProject @zakmoulaoui @InvCities @AoiseKN @_SupplyChange Poku Osei @Babbasahub Tim West @PioneersPost Just a quick podcast to introduce you to the winners - orlo.uk/9WGl1














