Abstract

@meteic The Abstract support team would love to help too. Feel free to reach out to our awesome support team.

🛠 Our team has completed our database maintenance and the platform is now back online! We'll continue monitoring things and will resolve our ongoing incident notice once we're done. 👉 Stay informed: status.goabstract.com

🛠 Our scheduled downtime for database maintenance has begun as of 4am PST. We expect it to take two hours and resolve around 6am PST. 👷‍♀️ Our humans will be hard at work to ensure everything goes as planned. 👉 Stay informed: status.goabstract.com

🛠 We’ll have some scheduled downtime on Saturday, January 29th to upgrade our database. We expect this downtime to begin at 4am PST and end at 6am PST. 👷‍♀️ Our humans will be hard at work to ensure everything goes as planned. 👉 Stay informed: status.goabstract.com

🛠 We’ll have some scheduled downtime on Saturday, January 29th to upgrade our database. We expect this downtime to begin at 4am PDT and end at 6am PDT. 👷‍♀️ Our humans will be hard at work to ensure everything goes as planned. 👉 Stay informed: status.goabstract.com

@ot Hey, Oliver. We haven't received any messages from you. You can email us at support@abstract.com if you have any questions or concerns about your account. ~BL

@goabstract I've now contacted your enterprise support multiple times with the clear request of a call, after your announcement. Is there a good reason you are not replying?

@WilsenTish Sorry for the delay. Our team is working on it and we'll get back to you soon. ~BL

@goabstract sent an email to support till today no replies no nothing☹️

@designpappa You should receive an email from us in the next day or so. If you don't get anything by the end of the week, please email our support team. Thanks! ~BL

Hey @goabstract my projects have gone missing - any idea where they went? Just learned on your blog Notebooks is being acquired. Where are the instructions for retrieving our notes?

@mnmalt Hey Aleksandar. Just saw the support email and responded there. Let us know if there's anything else we can help with. -Brian

@goabstract Hey guys, I'm trying to reach out our AM, tried email, tried your website, tried support. Anyone can reply back, we would like to try out your Notebooks product? Thanks!

@benjaminzanatta Hi Benjamin! It's not currently possible to add anchor links in collections, but I'll pass this request on to our Product team for them to consider! Thanks for sharing this need with us. - S.L.

@jucaslames Hi there! We can say definitively we don't maintain any code that uses or depends on the log4j library, and are unaffected by this particular incident. It's possible we rely on third-party vendors and services that are affected, but we can't confirm/deny that for them. -S.L.

@goabstract was abstract affected by log4j?

@ItsJessSanchez Hi Jess, please reach out to us at support@abstract.com and we'll help you out there! - S.L.

@goabstract I keep getting the error below. I need help on how to resolve it. I need to import files ASAP. Please advice!

@love72beats Hi Roberta! We can say definitively we don't maintain any code that uses or depends on the log4j library, and are unaffected by this particular incident. It's possible we rely on third-party vendors and services that are affected, but we can't confirm/deny that for them. -S.L.

@adam_harper7 Thanks for reaching out! Looks like one of our team got back to you already, but let us know if you need anything else. :) -- S.L.

@goabstract Hi, I need some help with a support ticket. I haven't had a response since Nov 2. Any help would be greatly appreciated. Thank you!

@junaid2ali Hi there! We've responded by email. :) -- S.L.

@goabstract I put in two support cases since last Thursday and have not heard back. Can you at least reply with an update so I can provide a status update to account and our clients.

@lemd Hi Leigh, thanks! I'll pass this along to our team. 🙂 - S.L.

@goabstract noticed a broken image in your homepage animation, thought I would mention capture.dropbox.com/cHLxOV5neDlcZl…

@dblumx Hi David, not at this time! - S.L.

@goabstract ok, thx. Any schedule for M1 support?

@goabstract is Abstract ready for MacOS Monterey and M1 chips?

It’s not just about vocabulary, designers need to be building up their overall business acumen. bit.ly/3AU5u4Y

@eyedoubleyou Sorry for trouble here, our support team responded to your request on Friday, Oct 22. Please reach back out on your original thread if you're not seeing the response.

@goabstract I have tried emailing your support on several occasions and your response has gone quiet. We are currently not able to work, it's been over 5 days.