David
867 posts
🇦🇪 @emirates Connectivity Executive explains the Airline’s move to @Starlink 🔥 "The legacy systems weren’t working. No matter how much money we threw at them, passengers still complained, and it was impossible technically for everybody that wanted to connect to connect. We studied the data, and could see that the overall penetration was not as high as it should be. Clearly the data volumes were too low, which was unnatural. The noise of complaints, people saying, ‘it just doesn’t work’ and ‘I just can’t get connected to the portal.’ Then Starlink came along saying, ‘We guarantee it, it will work.’ With a very pragmatic technical viewpoint, insisting on XWAPs, to connect 100%, and to install more than one antenna to handle demand and for redundancy. It was like for the first time, talking to people that actually understood how the internet works in a highly dense environment on an aircraft. It seemed our legacy connectivity industry didn’t really understand the core technologies needed to deliver customer connectivity happiness. But Starlink absolutely understood it." source: Via Satellite
