Grace Gilling

@lufthansa Cancelled flight and unable to rebook with you as system errors showing and no alternatives offered by you plus your chatbot live facility is not able to assist and no ability to speak to a human. Please advise how a customer is supposed to navigate this.

First week in post as Nurse Director AHSCP and already inspired by the incredible teams I have met-visionary, collaborative and delivering care close to home. Excited for what’s ahead. @NHSTayside @AngusCouncil

Just had my Winter Flu vaccine. Encouraging all our health and social care staff to do the same this year. @PerthandKinross @NHSTayside

Amazing steps

Generational attitudes can make it hard for older women who are experiencing domestic abuse to seek help. Some feel they should be able to cope quietly as “mature” women or worry they won’t be believed. But abuse is abuse, no matter how old you are, and you deserve support. You are not alone or to blame. 💜 Scotland’s Domestic Abuse & Forced Marriage Helpline offers a respectful, confidential ear for older callers. Call: 0800 027 1234 Email: helpline@sdafmh.org.uk Web chat: sdafmh.org.uk #OlderWomenSpotlight

🚨 Last chance, closing today! 🛡️ Band 7 – Dundee/Perth 🗣️ Band 4 – Royal Infirmary 💉 Band 3 – Ninewells 🗂️ Band 3 – Kings Cross & Dundee ⏳ Apply today via Jobtrain! jobs.scot.nhs.uk #NHSTaysideJobs #ApplyNow #ClosingSoon

Many older survivors have their own health issues which abusers exploit to gain control. An abusive partner might withhold medication, threaten to damage medical equipment or use physical impairment as an excuse to isolate someone. This can make women feel trapped. But support is available 💜 Scotland's Domestic Abuse & Forced Marriage is open 24/7 ☎️Call: 0800 027 1234 📧Email: helpline@sdafmh.org.uk 💻Web chat: sdafmh.org.uk #OlderWomenSpotlight

Many older women report that while physical violence may reduce as their partner ages, coercive control and emotional abuse continue or increase. This long-term trauma leaves many ‘invisible’ survivors, women who have endured decades of abuse and think there is no way out. These dynamics can mask the severity of the abuse and lead to underreporting among older women. No one should suffer in silence. 💜 📞If you feel trapped or frightened in your own home, help is available. You can call Scotland’s 24/7 Domestic Abuse & Forced Marriage Helpline on 0800 027 1234 #OlderWomenSpotlight

A fantastic opportunity 🤩

A joint inspection of services in Angus has found clear strengths in ensuring children and young people at risk of harm are safe, protected and supported. Some areas for improvement were also identified. Read the full report here careinspectorate.com/index.php/news…

We are delighted to launch a second eLearning module focusing on the application of the Adults with Incapacity Act (Scotland) Act 2000 (AWI). This module looks at AWI for Health, Social Work and Social Care. Read more here: bit.ly/42Kxs2K

Scottish Government launched a new information resource this morning for children, young people and families who want to learn more about the child protection process in Scotland. ➡️…ildprotection-resource-scotland.co.uk | Guides for younger children, young people and parents and carers

Today is National Adult Support and Protection Day. Focus is Financial Harm which can include theft, fraud and pressure to give someone money or sign over property. It also relates to rogue traders, online scammers and misuse of benefits. #ASP #protection

Bairns’ Hoose offers holistic, child-centred support to those who have been victims or witness of abuse and to children under the age of criminal responsibility whose behaviour has caused harm. Recent progress in Bairns’ Hoose development has focussed on establishing research arrangements for learning and the identification of core quantitative indicators for measuring implementation and outcomes. A key aspect of local implementation has been to ensure that, in line with Promise, participation is woven throughout the process. #ThePromiseScotland

ICYMI | Scottish Rugby is proud to continue its support for @PoliceScotland and this important campaign @ThatGuyScotland. Find out more 👉 orlo.uk/iA4XV

Looking forward to hearing about Bairns Hoose progress across ths partnerships at today's Anniversary event in Aberdeen. All ready to showcase our Tayside work. # team Tayside #childprotection

@cunardline Contacted contact centre x2 reason why now waiting 28 days for case to progress/ raised on board then followed up with contact centre and then again as told something different every time. You have case number and there is a detailed overview attached to that case.

@grace_gilling Hi Grace, we can also be contacted via our Facebook page, or by calling our Customer Contact Centre. Our contact number and opening hours can be found at the following link, under the ‘General enquiries’ drop-down: cunard.com/en-gb/contact-….

@cunardline - after a fab cruise from booking to disembarkation, your customer service experience in obtaining a refund after more than 3 weeks is not what I expect and now have to wait another 28 days. Conflicting information and lack of robust process. #dobetter

@cunardline Unable to DM due to twitter requirements. Case reference is CAS-686244-D2H3

@grace_gilling Hi Grace, we're so sorry to hear this. Please send us a direct message with your full name, booking reference, address including postcode and voyage code so that we can look into this for you. Thank you.

Perfect Sunday afternoon at the Les Mis arena tour in Glasgow. My absolute favourite musical and the orchestra and cast were phenomenal. #lesmiserables #uplifting #iconic