Grainger

@CrazyOtto1972 @jrhartman131 We’re sorry to hear our products and services didn’t meet your expectations. We regularly review pricing and offerings to stay competitive, including 24/7 Customer Service, Technical Product Support, and fast shipping. ^AY

I called being like there's got to be an issue or they have a cheaper alternative. Best price they could get me was almost double what McMaster card had as their list price! No idea why, but yeah I have to shop shit out like crazy these days. The other company we used to buy them from were at about $300/6 ft. I better order that shit from McMaster before they realize and jack up their prices 🤣.

On average we get material for about 3x less than what’s listed on our vendors’ websites. A big part of mfg culture is calling your rep to haggle and get a good price. I think it’s so deeply engrained that it’s part of why in the B2B space the ecom model has had such slow adoption for daily purchasing. I guarantee there are guys who have tried calling the instant quote companies to get a better price.

@Flores6613 While refunds can take 3-10 business days to go back to a card depending on the bank, we're glad to look into this issue. Pls email us at reviewteam@grainger.com w/the order details and we'll look into it right away. ^AY

@grainger crazy that I have to wait to get a cash refund you guys didn't wait to take my money. What kind of scam is this?

@TheJackedRabbit I'm sorry your Grainger branch experience wasn't satisfactory and want to look into it further. Pls email us at reviewteam@grainger.com w/ your name, the branch you visited, and a brief description of your experience. Thank you. ^AY

@grainger is having absolutely zero customer service skills a requirement to work at your stores?

@CrustyOlBoy Hi! We have a variety of rubber ramps that may meet your needs. The shortest version we offer is 12.75" long and is Grainger item 38EX35. You can view it, and other options, @ grainger.com. Pls feel free to call us at 1-800-472-4643 24/7 if you have any questions. ^AY

@grainger Need an ADA walkup rubber ramp for going in and out of the house, 2-3 feet taper and a height at the house of 5-6"

@WritingDystopia @FlorsheimShoes Hi George, sorry to hear there was an issue. Pls email us at reviewteam@grainger.com with the order # and we'll look into this further. ^AY

@FlorsheimShoes I really wanted to like these shoes I got from @grainger about a week ago. What’s going on here?

@JDA63333604 @BudLightSadness I'm sorry to hear you had an issue with a recent order & would love to help. Pls email us @ reviewteam@grainger.com with the details and we will look into it further. ^AY

@BudLightSadness Grainger, where I go for more expensive parts, worse part tracking, and slower shipping. Grainger is persona non grata for ordering parts at work because they suck so bad.

It’s about 40.00 worth of parts Grainger part numbers as follows 55MU98 55MU52 3AAH8 793MY1

@Straightkickin Hi Nicolas, please email askHR@grainger.com so the appropriate HR team can review this issue. Thanks! ^Jacelyn, Grainger Social Team

Light up your workspaces with portable lighting solutions that provide the perfect amount of illumination for those jobs that go beyond daylight. #GraingerKnowHow bit.ly/468F0fr

@Ninotchka1964 Good afternoon! Please email social@grainger.com with detailed contact information, business account information, etc., and please describe what the issue is. Thank you, ^Andy, Grainger Social Team

@grainger @pashmina @uline Then I have to haul the shit to the recycling center because I hate to add to killing the environment like #Grainger is doing. I want contact for someone in charge!

Got a 3000-page catalog from @grainger despite buying <10 SKUs. This is peak capitalism absurdity. Wasting massive resources on "because it works" marketing. Just dumb shit. This is like when Yellow Pages books would show up. I'm never going to use this catalog! @uline, you're in this too. Streamline, don't swamp us with paper we didn't ask for. Stop with the paper catalogs!!! Anyone want to supply us with Jiffy #1 envelopes in Denver with better pricing, hit me up.

@johnny_alamo Johnny, Thank you for contacting us. We apologize for the issue you experienced. Please provide us with the information on the issue you experienced so we can try to resolve this ASAP. ^Rob, Grainger Social Team

I’m done with @grainger , they’ve screwed me and my company over for the last time!

@showsheet My apologies Mr. Kite; I wasn't aware we sold gutters. Please email your order information to revivewteam@grainger.com, and please mark it Attn: Andy. Additionally, please call us at 800/472-4643 for urgent requests as we answer the phone 24/7. ^Andy, Grainger Social Team

its funny that @grainger 's slogan is "for the ones who get it done" bc i cant get anything done with their equipment ever and its impossible to talk to a human for help installing their gutters LORI in cust service please call me BACK im home for another hour

@MScarshall Mott, Thank you for contacting us. We apologize for the issue you are experiencing with our App. If you are still experiencing this issue please contact us at 1-800-Grainger so our customer support team may be able to assist you. ^Rob, Grainger Social Team

@grainger I have full service and your app is so slow. It is completely unusable. Why does it take 4 minutes to load anything that I click on? I have full service.

@ken_kwm Ken, Thank you for contacting us. We apologize for the issue with this order. Please know that all of Grainger customer service team is in the U.S. Please contact the number provided in the email to get this order released. ^Rob, Grainger Social Team

@grainger Every time we place an order we get a call from India and if we dont answer and verify our information a few minutes later we get an order cancelation notice like the attached example.

@grainger it's no wonder your sales are down, I'm done trying to order from you guys, your third party India based "verification" service just randomly cancels orders...... First I said OK they are just trying to prevent credit card fraud, I get that, but now even cod branch pick

@billionare81 Well not a DM, but would you please email your order info to me at reviewteam@grainger.com? I'll take an order number, part number, email address - whatever you have. Thank you, ^Andy, Grainger Social Team

I thought Grainger was supposed to be shipping wizards. Still waiting on an order that was supposed to come last Thursday.....

@billionare81 Good afternoon, Bill. I'm going to DM you to get your order information so I can look into the delay. Thank you, ^Andy, Grainger Social team

@sirgalahadbrave Thank you for contacting us. We apologize for the issue you experienced with your order. Please provide your Grainger order number and the issue with this order so we can try to resolve this issue ASAP. ^Rob, Grainger Social Team

Good to know that my first week with a new company and I can still count on @grainger … TO FUCK THINGS UP! Might I suggest #hookedonphonics or #remedialmathbfor your order entry people!

@sr_duo We track issues with all of our carriers, and we actively work with all of our carriers to continuously improve our customers' experiences. ^Andy, Grainger Social Team

@grainger Ya'll do realize that constant issues with @FedEx is a reflection on you as well.

@agusalbus My apologies, Agustin, but I'm not sure what you're referencing. The majority of our orders are on our website, grainger.com. Please call us at 800/472-4643 option 4 if you'd like support navigating through the order process on our site. ^Andy, Grainger Social Team

@grainger this is the worse place to buy. No buy in this site. They have a system to order that does not work.

@jesuswastrill Thank you. Please put my name on that email you send us. ^Andy, Grainger Social Team

@USENGIMANA89938 Please feel free to browse available postings and apply here: jobs.grainger.com ^Andy, Grainger Social Team

@NOD_ItsAbility @grainger Please help me to get good job as someone who has disablity

Congratulations to @grainger for earning the 2023 #LeadingDisabilityEmployer Seal! The NOD Leading Disability Employer Seal recognizes companies for achieving strong talent outcomes for people with disabilities. Check out the full list at nod.org/leading-disabi…