Geraint Davies

@bellaboobies22 @TNLUK Good luck with getting any help with this. I had similar and opened a complaint over 6 weeks ago with them. They have closed it twice for no reason and it is still unresolved. They are crap

The new @TNLUK website is fucking shit! Telling me won a prize last night sign in - signed in no message can’t find what I won on. The other message your game has concluded….what fucking game - honestly a total shit show!

@AmazonHelp Nope. Spoke to customer service complaint mangers. Are you saying your social media team can do more than them to get this resolved?

@grdavies01 You have not previously spoken with our Social Media team. Please use the link as instructed for further assistance. Thanks. -Jack

@AmazonUK what’s the point of paying for prime delivery when you just deliver when ever you want and now when you say you will? Currently 4 days late #wasteoftime #jokers

@AmazonHelp Spoke to them last two days and they have all promised it will be delivered next day which hasn’t happened. Totally pointless

@grdavies01 Apologies, please speak to us directly: amzn.to/3TdI9d8. This link will remain active for 1 hour. -Jack

@AmazonHelp When I ordered it. It said delivery tomorrow (which would be today) nothing about one day delivery. Now it’s saying delivery tomorrow- if your app states delivery on a certain day, that’s the day it should be delivered

@grdavies01 Hi there! Please know that “One-Day Delivery” refers to the transit time once an order has dispatched. Some items may take slightly longer to obtain and prepare for shipment. More information on how delivery dates are calculated can be found here: amzn.to/4aHgjfn. -Damian

@AmazonHelp why is my order being delivered tomorrow instead of today when it was ordered in plenty of time for todays delivery using prime? Tried webchat but it’s too well hidden on the app. Why am I paying for prime delivery when it gets ignored

@AmazonUK why is my order being delivered tomorrow instead of today when it was ordered in plenty of time for todays delivery using prime? Tried webchat but it’s too well hidden on the app. Why am I paying for prime delivery when it gets ignored?

@GamRegGB hi, how long does it for a reply to an email to you please?

@MetaQuestGaming @Meta @MetaQuestVR

@TNLUK Brilliant, thank you. If I get no contact by the end of today from them. I’ll call them

@grdavies01 Hi Geraint. This is the telephone number for our Customer Care team who manages complaints. They will look into your complaint and advise where we are at in the process. ^TJ

@TNLUK how long does it take for your complaints team to call? Gave details last week, claimed I never sent them - screenshot sent beginning of this week and asked for an acknowledgement but no reply. Are they going to not bother and then just close the complaint for no contact?

@TNLUK Is this the number for Complaints-dev@national-lottery.co.uk? They are the ones that are meant to contacting me to help with my complaint

@grdavies01 Hi Geraint, if you give us a call on 0333 234 44 33 we would be happy to look into this for you. ^TJ

@MetaQuestVR I am getting several emails a month asking for me to input my DOB to continue to use my account and every time o go to input it it says it’s already there (which it is) why am I getting these emails?

@TNLUK had an email to say I won a prize on yesterdays draw and to log in to see how much. Nothing there. No messages. No money paid in. I can only assume it was the jackpot and you will contact me? Or will it be like the other messages where it’s a ‘mistake’ @GamRegGB

@TNLUK I have had no reply to the direct message I sent as requested

@grdavies01 I can see my colleague replied to you in a message, thanking you and saying it will be looked into, which is why I apologised for the confusion because you need to call to have this looked into further. ^Amelia

@TNLUK I won £30 over a few different tickets on your app for Saturday draw but only had £10 paid into my account. Can you tell why and when the rest will be paid to me?

@TNLUK But yet when I sent those screenshots I had no reply so was none the wiser as to what you were doing about it until I chased it up

@grdavies01 I asked you to send screenshots, so I could see what you were referring to exactly, assist if I'm able and if not, direct you to the correct help. ^Amelia

@TNLUK Why ask me to send screenshots when you can’t help here?

Thank you for providing the screenshots. I'm sorry for any confusion, we are unable to access accounts via Social Media, to have this looked into further please give our customer support team a call on 0333 234 44 33. Alternatively you can start a Webchat by clicking the link below: national-lottery.co.uk/contact-us ^Amelia

@TNLUK I sent the message ma as requested but have had no reply or contact. Do you know how long it would take for a response?

@grdavies01 Hi Geraint, much appreciated 👍 I will pass this onto the relevant team and we will look into this. Kind Regards, ^TJ

@TNLUK Sent screenshots of them

@grdavies01 Are you able to please send me a screenshot of the tickets you believe to have won on in a Private Message? ^Amelia x.com/messages/compo…

@TNLUK It shows no info on the messages other than you have won. Happy to send you those screenshots