@greatoceanroad Can you try via this link and see if you get any different results? telstra.com/24x7help. I sincerely apologise for the inconvenience caused. Once done, please be sure to send me the SR reference number so that I can have this escalated for you. - Will
@greatoceanroad That is not good to hear at all, I greatly apologise. Have you had a chance to lodge a formal complaint as advised previously in regards to this? - Jessica
@Telstra@telstra I had an appointment scheduled today. No one turned up so now I ring Testra and they tell me my order was cancelled. I have to start the 8 week process again.
@greatoceanroad I can appreciate your frustration. I recommend lodging this as a formal complaint via this link crowdsupport.telstra.com.au/t5/General-Ser… where a case manager will be assigned and will be in contact with you directly to discuss a solution further. - Jessica
@Telstra Appointment was available but they messed up. A short phone call would have sorted it. Nothing has been done to rectify it. No internet now for another 4 weeks.
@greatoceanroad I greatly apologise for the experience you have had with this and that an earlier appointment was not available. Please let us know how it goes on the current booked installation date. - Jessica
@Telstra Contacted but still no appointment until the 11th July. We started the order on the 9th May. appointment last week the contractor couldn't find us and didn't bother ringing.
@greatoceanroad That is not good to hear at all. Please contact us on 1800 834 273 where our NBN team can look into this immediately and try to get this resolved as soon as possible. Please let us know how you go. - Jessica
@Telstra It was meant to be connected last week and NBN person said we weren't here but we were in the office all day. No phone call on the day. so now another 4 weeks delay.
@greatoceanroad I can appreciate that you would like your service connected as soon as possible. What has been advised as the reason for this delay in connecting your services? - Jessica