Grenade

@IceTeaFlow Hey! If you take a look at our Instagram 'Find Us' highlight, you can find out exactly where to buy it in your location. Hope this helps 😊🧡

It feels like Grenade shakes have been discontinued from all the places I usually used to get them. @grenadeofficial what’s going on, man? 🤔

@MHargreavesMike Thanks Michael, the team have now emailed you. Sorry for the delay.

@grenadeofficial michaelhargreaves1989@yahoo.com

@grenadeofficial I am still waiting for you to sort out the order you sent that had gone off, that tasted like farts. I have waiting for 3 weeks with no reply.

@SKYNETNFT Hi there. The gelatine in our products is Halal certified and from a bovine source (cattle). Please contact our customer service team here: grenade.com/pages/contact-… if you would like more information.

@barryjohnfrost We've replied to your DM on this 🧡

@grenadeofficial £72 isn’t big enough ?

@grenadeofficial just put items in my basket , opted to use loyalty points I’d accrued - it deducted them from my total points but not applied to my order - what a Swiz - what to do please ? 😣

@RyanJ_OSullivan Hey! You'll be glad to know our shakes have not been discontinued. Unfortunately, we are currently dealing with some stock issues meaning they are temporarily unavailable. The team are working hard to resolve this asap!🧡

@grenadeofficial when are your protein shakes going to be available again on the UK website? Not a Ali or on Amazon ether?

@Geoff_Pavey Hey! We're so sorry to hear this. We can confirm the Advent Calendar includes five flavours (4 throughout the month and one full-size surprise at the end). The placement of the flavours are randomized, meaning we do not have control over which flavours you get on which day 🧡

Really disappointed with the @grenadeofficial advent calander so far. 6 days in and iv had the same 2 flavours oreo white and normal order on alternating days. Where is my flavours?

@Prell88 Great thank you!

@grenadeofficial I’ll dm you

@grenadeofficial any danger of someone replying to my many customer service contacts? Facebook, email, text.. it’s been a full week now and I’m still in the dark

@elliewyatt79 Hey, we're so sorry to see this. Please contact our customer service team here: grenade.com/pages/contact-… who will be able to look into this for you. If you have already contacted them - please note a reply can take up to three working days.

@Vijay_Rajan1 Hey! We've responded to your DM.

@gavingduncan Hi Gavin, we've responded to your DM on this.

@grenadeofficial Another day and no sign of an order dispatch from @grenadeofficial. Will I receive my items before they go out of date?

@grenadeofficial still waiting for an order to be dispatched and little response back from customer service, terrible service !!

@K_Mackey Hi Karl, we're sorry to see this! Unfortunately, the team are dealing with a high influx of messages at the moment meaning there is a delay in response time. However, we've passed this on for you and they have advised they'll be in touch shortly. Sorry for any inconvenience.

@grenadeofficial I have tried to actually talk with someone but cannot get a number. Joined X so I could contact you. Feel like I'm being robbed after years of using Grenade products.

@grenadeofficial 18th Oct I contact CS about a bad-tasting batch of Salted Caramel. I say I'm in Ireland. They ask I send them to the Uk, I do via reg post, then I'm told they won't replace/ship to Ireland. 7 boxes shipped, cost me €200, and my mails are ignored. Please sort.

@MrBsTweet Hey Brian, thanks for reaching out. Have you checked out this page as part of our Black Friday Volt Sale: grenade.com/collections/bl… There's bundle deals that work out £1.38 per bar and other top picks that might be of interest.

@grenadeofficial your latest e mail states bars from £1.32 With boxes Of 12 bars that would mean A total box would sell for £13.92… You have NONE listed at this price … Some at £18 or £20 which you do all year round so you don’t really have A black Friday special “”VOLT”” SALE.

@lnic11 Hi, thanks for getting in touch. Unfortunately we're experiencing some delays with our Protein Shake stock. The team are working hard to get this resolved as quickly as possible🧡

Have you got rid of your grenade shakes? @grenadeofficial

@90crossy Hi Stephen, sorry to hear you're having issues with your order. If you could please drop us a DM with your order number and full name, we can looking into this further for you.

@grenadeofficial Any chance of speaking to a human? Placed an order 10 days ago and is yet to even be shipped... told last Wednesday it would be shipped that day, still nothing...

@pineapplexjelly The team will get back to you as soon as possible, we're sorry for the inconvenience caused.

@1888MYRE Hey, we're so sorry to see this. Due to Black Friday Sales, the team are dealing with a high influx of messages at the moment and are working hard to get back to everyone as quickly as possible. They will be back in touch as soon as they can. Sorry for the delay.

@grenadeofficial Received an order with half the boxes. Monday Yet all the money was taken Surely this was known when sending and taken the correct money Have sent email requesting box weight for warehouse and had no reply Think this is wrong and terrible customer service