GROHE US

@jason_metcalfe @GROHE_Canada @grohe Hi Jason- We are sorry your having an issue, your feedback is very important to us. Please give us a call at 800-444-7643 so a member of our team can help make it right. We’re available Monday – Friday 8AM – 7PM ET.

@GROHE_Canada whats the part number for this faucet and sprayer hose replacement? 2 years old and broken. @grohe @GROHE_US #warranty #CustomerService

@molleweide Hello, Please give us a call at 800-444-7643 so a member of our team can help assist, We’re available Monday – Friday 8AM – 7PM ET.

@GROHE_US how do i create a grohe sense user account on desktop in browser?

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@snappakazoo Great, I am glad to hear you had a great experience. Take care

@GROHE_US I called. Spoke to a very nice woman who helped me identify the faucet and order a replacement part. Excellent customer service!

@GROHE_US just moved into a new house with LadyLux Café kitchen faucet. The head is broken. 😟How can I get a replacement?

@Minwoo96974005 Hello Minwoo, I am sorry for the delay, I checked on the ETA and its due into the warehouse in June 3rd.

@caroleraphaelle @grohe Glad we could help!

@Minwoo96974005 Hello Minwoo, I am sorry to hear your having an issue with availability of a product, can I have a little information to what you are needing? maybe I can provide something similar to use in the meantime?

@MichelleTeg Hello Michelle, Please send us a private message or email us at grohetechcare@lixil.com with more details about your product and the issue so we can help resolve the situation. Thank you.

@colbertbeard Hi, thank you for bringing this to our attention and we apologize for the experience you have had so far. Please contact us at grohetechcare@lixil.com so a member of our team can further assist.

@GROHE_US care to comment?

@grohe This is our second faucet from Grohe. The other leaked so bad it warped the cabinet. German engineering at its finest? #kitchen #kitchenremodel #faucets #grohe #deltafaucet #deltafaucet

@TweeterTweaker Hello, please send us an email at grohetechcare@lixil.com and we will be happy to help you!

@OpenGPlayer You can also contact us at grohetechcare@lixil.com with pictures of the faucet and the supply line and we will be able to set up a warranty order under the Limited Lifetime Warranty which covers manufacturing defects.

@DrTimony Hi David, please contact us at grohetechcare@lixil.com letting us know the specific part you are needing for the faucet. We may have an alternate that we can get shipped out to you sooner under the warranty.

@AmazonHelp I ordered a @GROHE_US faucet from you and it was received missing a part. I contacted them per your website instructions and the replacement, if it comes, will be here in December. They told me they were "doing me a favor" since it's not their responsibility. #help

@abussa Hi Andrew, thank you for bringing this issue to our attention. The website is currently being updated to correct this. Please contact us at grohetechcare@lixil.com and we will be able to send you the spec sheets in the meantime.

@CallMeYoda1 @grohe Hello, We are sorry to hear of the issues your faucet is having. These faucets do carry a Limited Lifetime Warranty to be free of manufacturing defects. Please contact us at grohetechcare@lixil.com with a picture of the faucet and we will have a replacement sent to you.

You bet, @GROHE_US and @grohe! The braided hose near the anchor on my very expensive kitchen faucet (the one on the homepage) split and now there is black mold on the cabinet. Been on the phone for about an hour. Even the call-back feature isn't working.

@DrTimony Hi David, this is Cody from GROHE Consumer Connections. This type of issue could be caused by a couple different issues. Please contact us at grohetechcare@lixil.com letting us know what type of piping was used with the valve and what the water pressure is set to.

hello @GROHE_US when i am using the tub spout, water comes from the shower head. Is there something I can do to prevent this? I'm using the universal rough and the europlus trim with tub spout, shower head, and handheld.

@jencarmona Hi Jennifer, thank you for bringing this issue to our attention. Please contact us at grohetechcare@lixil.com with pictures of the product and we will be able to further assist you with warranty replacements.

I paid almost $400 (w/tax) for a Ladylux L2 in December 2019. Water just trickles from tap. Replaced sprayer head, cleaned coupler - still just a trickle. Plumber says the problem is in the steel flex line. @GROHE_US - can you help?

@chris_laurelli @amazon Hi Chris, we are sorry to hear about your experience. We would like to help you resolve your issue. Can you please DM us your contact details? Someone from our CC team will be happy to assist you - GROHE Social Team

Who the heck sells a complete shower kit that’s incomplete? @GROHE_US @amazon

@TLI56 @grohe Thank you for sharing your positive experience, Nick! We are here for you if need assistance in the future. Have a great day!

@grohe just wanted to give you guys a shout out. Awesome CS! I needed a replacement hose and inquired. You sent me a new hose free of charge! You have a long time customer just like my 20 year faucet, keeps on going. TY