Halifax

@_AlexJohnson95 Hi Alex, I’m Dhanraj. We’re unable to access account details here. If you have Online Banking, you can contact us through the 24/7 messaging service, and one of my colleagues will assist you further.

@HalifaxBank your mobile app is showing me someone else’s credit card instead of my own, I’ve tried to reach out to customer service but haven’t had a response. Could someone confirm if this is happening to anyone else please

@Rodge2014 You're welcome. ^Anne

@HalifaxBank thank you, I'll look into registering

@HalifaxBank we've had an email to say you are sending us new cards, can I ask, why would we be getting new cards when we only had new ones last year ?

@Rodge2014 If you’re not using Online Banking yet, you can register here: spr.ly/6015B6UQED It’s an easy way to check your card details and confirm the email. If you’d rather not register, no worries, your new cards will still arrive as part of the switch from Mastercard to Visa.^Kaif

@HalifaxBank we don't have online banking

@spotter75 Thanks for sharing your feedback with us. We understand the designs can look similar, but the card name shows on the front to help you identify them.^Sanaa

@HalifaxBank you’ve just sent me a new VISA credit card to replace my black Halifax ‘platinum’ card. The new card is almost identical to my Halifax Clarity Credit Card. Who’s idea was it to issue different types of card that look almost identical to each other? Not great UX.

@Rodge2014 Does the number on the email match the number on your online banking? As the new card number will show their first before the physical card arrives. ^Katy.

@HalifaxBank It's a credit card, we haven't asked for it to be replaced, we had the email at the end of March, but nothing has arrived yet

@Rodge2014 We are currently in the process of changing our credit card provider from Mastercard to Visa and issuing new cards to our customers. Once you receive the email or text to advise the card is on its way it will normally arrive in 5-7 working days. ^Katy

@seaeaeaeaeae Just so I can guide you correctly, have you already completed a car finance application and are trying to view the details, or are you looking to begin a new application? ^Sanaa

@HalifaxBank But why can’t I access my application

@HalifaxBank Are there technical issues at the moment?

@seaeaeaeaeae I am very sorry most of our teams are closed for the bank holiday today, they will be open as normal tomorrow. ^Katy.

@HalifaxBank @malteseruk I’m having the same issue :( When I try call the number it says Halifax is closed! Idk what to do

@StevenNEEUK Hi Steven, I'm Neha. Sorry to hear this, we’d really like to understand what’s happened and see how we can support you. Please drop us a DM with your details, so we can look into it for you.

@HalifaxBank Halifax is not sending the code to me phone by text, this has zero to do with my laptop, the day before the change to the new login it worked, then Halifax changed the way we login and it no longer sends texts. This is clearly server, not user error. My Sky mobile is working fine

On 12 March, a limited number of customers using our app may have briefly seen transactions that weren't theirs due to an internal IT change. We’re very sorry this happened. No action is needed and there was no account security issue.

@LilywhiteSimon To clarify, cheque deposits at Post Office branches are no longer available for Halifax customers, which is why this couldn’t be completed. We’re sorry for any confusion caused. To know more please DM us. ^Subhiksha

@GillieofPadstow @paulidilge @HalifaxBank @PostOffice You certainly shouldn't have done! Lloyds Banking Group (Halifax, Bank of Scotland & Lloyds) stopped allowing cheques to be paid in at @PostOffice at the end of last year.

Just tried to pay in a @HalifaxBank cheque for my Mum at @PostOffice. She either has to use her app or go to a branch. She's 90. #fail #halifux

@DaglessGillian We understand and appreciate you taking the time to share your views. Branches remain an important part of how we support our customers, and we continue to review how we balance in‑person service with other ways of banking. I will ensure that this is a feedback. ^Subhiksha

@HalifaxBank How about you find a way to provide a service to customers. Unacceptable response. Branches on high street with customer service support would be most welcome!

@mowlie_2000 You’re right that branches have traditionally been the main option. We’re investing in digital services to support wherever they are. We still offer a range of ways to manage your money, including Post Office banking cash services, support in over the phone, and online.^Subhiksha

@Jenners13 @HalifaxBank @paulidilge Out of curiosity... What would be the option you'd suggest? Before the app, you had to go into a branch. Before telephony existed, you had to go into a branch. Branch is still an option. Im confused what other option there would be.

@Purplenugget84 outlets. For fees, please see here: spr.ly/6019B6UDyz. This also has provides hints and tips using the card. 2/2 ^Delina

My daughter has @HalifaxBank express cash account. Can the card be used aboard if so what fees accure

@Purplenugget84 Hi, I'm Delina. I want to help. Yes, the ExpressCash account debit card can be used overseas. It can be used at any ATM displaying the VISA or PLUS logo. Debit cards with the VISA logo can be used to take out cash at an ATM and make purchases at point of sale in retail .1/2

@alanjohnwright Hi, I'm Delina. I am very sorry this was case, and appreciate your concerns on the matter. If you do wish to raise this further, please see here to complain: spr.ly/6010B6U6nu.

@HalifaxBank I wonder when was the last time you checked the timing to wait for deaf people to enter the 4 digit to complete the security for new phone to link the online app to new phone? Said 40secs on the app and it was actually 5 seconds(!)

@_MichaelBFC Good afternoon Michael, I'm Sophie. I'm sorry to hear that you have a complaint. You can find details about the timescales here: spr.ly/6018B6oCiA.

Made a complaint to @HalifaxBank on 21 March still no response how long does it take

@_MichaelBFC We’re sorry you’ve not had a response yet. You can find information on our complaints process and timescales here: spr.ly/6012B6o7IE . ^Sanaa

Made a complaint to @HalifaxBank on 21 March still no response how long will it taken