Hazel Castle

@original_woodie @endclothing Exact same thing happened to me. What are they doing? I’m looking into legal advice from citizens advice and the ombudsman. They’re stealing money from their own customers!

@endclothing Beware ordering from @endclothing In response to a missing an item from an order their best advice was to contact the Police and report a theft Strangely the Police would not assist their abhorrent lack of customer service Trust Pilot is riddled with similar complaints

Upgrade your stay - err, we mean wardrobe - with Late Checkout's Colourblock Rugby Shirt > endclothing.visitlink.me/2Ybchw

@endclothing @endclothing need to speak to a senior team for complaints. I’ve sent photos&video of a badly packaged parcel&incorrect weight&a member of your team has accused me of stealing&claiming it was in the parcel, it was not. You are withholding my money. Awful way to treat customers.

@endclothing I have been emailing you 6+ times for weeks with no reply. I made and order, it arrived late with one of the two items missing. I need confirmation of the refund and I will be returning the other item as it was late but need confirmation of the missing item refund

@endclothing hi there. I made an order for delivery today but I’ve not had an update. Tried your chat function but no reply.

@TfL can you let me know how many buggies are allowed on your buses. It doesn’t specify here tfl.gov.uk/transport-acce… tried to get the 356 and even with plenty of space the driver wouldn’t let me on saying only two are allowed. Never has this before.

Please please can someone respond to me. I have tried your phone line and was hung up on after 15 minutes without anyone answering. Your online chat doesn’t exist. We now can’t even top up the previous meter as the account is closed.

@BritishGasHelp please can someone respond to my PM. We have moved into a new place two weeks ago. Set up our account and yet you have kept this house on a meter from the previous owners and our power has gone off three times. You have confirmed the move in but not sent an…

We have a two year old here and keep ending up with no power or heat. It’s ridiculous that this is so complicated.

…account number so we can’t even call you and have had to put money on the meter that’s not even ours. This is truly the worst ever support we’ve experienced. Please can someone just respond to my PM and call me as I can’t call you without my account number.

@BritishGasHelp please can you tell me how to speak to a human being as a new customer who does not yet have an account number. Your phone line just says goodbye and to look online. I need to talk to an actual person please urgently.

@FirstBSA I’ve taken an alternative route with a long walk as I’d have been waiting an hour. It’s the number one bus in Bristol, you can look at any times in any direction as they’re all really long and infrequent. This is why people would rather drive here.

@FirstBSA could you let me know why the number 1 bus in Bristol from westbury on trym is cancelled and the next bus is so late. Not the 20 minutes it was showing on the board. It’s been 30 minutes. This happens so much with this bus. Can I get a refund on my ticket? Still waiting

@CrossCountryUK trains is why parents including me will now just drive instead of using trains. The way you are set up does not support families or the environment. 3/3 @CrossConnection @trains_for_kids

@CrossCountryUK shouted at me on the platform to fold the buggy before getting on before the train had even stopped. The person was so rude and didn’t offer any help in getting onto the train. The lack of support on 1/3 @trains_for_kids

Please get a space for pushchairs on your trains. Most companies have kindly allowed me to keep the buggy up if the train has space. It’s impossible and unsafe to carry my baby, buggy and bags on and off a train. Today a member of your staff 1/3 @CrossCountryUK @trains_for_kids

@PetsatHome hi there. I’ve set up an account with you and signed up to VIP but I’ve not received a confirmation email and my login is not recognised. Please advise. Thanks.

@TfLBusAlerts Your site says we can use bus passes on the tube. I am pay as you go. Can I use your ticket stub for the tube? The bus drivers don’t seem to have any info.

@NPSGallery hi. Just wondering if you’ll be open Easter Sunday next week? 😊

@goodhoodstore @fergaldavey Hi. Mine turned up today! Thanks