Hey Bilt

@2pacwithanR Hey there, thanks for reaching out! We want to take a look at this. Can you please send us a DM providing the email address associated with your Bilt account?

@HeyBilt I just called customer support and the automated message hung up. I tried to use your 24/7 messaging feature and it’s not available. How do I contact you?!? My balance got transferred to Wells Fargo, then transferred back, and now I’ve been charged a bunch of interest!

Hey there, With Bilt 2.0, housing payments are charged to your card and automatically paid from your linked bank account within 1 business day. We made this change to preserve your available credit for everyday spending and allow us to continue offering some of the most rewarding cards on the market. We know this is an adjustment. You set up your linked bank account during card setup, and we understand this is a big change from what you were used to. If you were hit with an overdraft fee because of this, we'll reimburse that as a courtesy — just let us know via DMs. We're sorry for the friction as you get used to the new setup, and we appreciate your patience as we work to make Bilt the most rewarding program out there.

@HeyBilt The new rent payment system is disappointing. Before, rent stayed on the credit card balance until the statement due date. Now Bilt automatically withdraws money from linked bank accounts within 24–48 hours. This removes flexibility and hurts cash flow for many renters.

@petrashko18 Hey! We want to take a look at this for you. Can you DM us the email associated with your Bilt account, so we can get this resolved for you? Thanks!

@pedrollem Hey there, we've sent you a DM!

@HeyBilt explain this interest charge on my account with auto pay on

@iamlefthand @BiltRewards Hey! We want to take a look at this for you. Can you DM us the email associated with your Bilt account, so we can get this resolved for you? Thanks!

@BiltRewards cannot access my account bec of an old phone number and you guys can’t provide a simple solution. I’m due today and i can’t pay it. #poor #CustomerService

@Joseps6otx We've sent you a DM!

@HeyBilt how is it I have three disputes open and you guys are not unlocking my virtual card if I need it to be unlocked I’ve tried contacting numerous times

@vishnudone Hey! We want to take a look at this for you. Can you DM us the email associated with your Bilt account, so we can help further assist you? Thanks!

The new @BiltRewards card transition is absolute disgrace. There are multiple unknown and undisclosed late fees. Unintended duplicate fees. It’s all chaos. And their support is an ai chat that does shit show. Thinking to to move out @BiltRewards @WellsFargo

@deepak_bhdj Hey! We're sorry that this is the experience you had. Can you DM us the email associated with your Bilt account, so we can get this resolved for you? Thanks!

@BiltRewards your customer support is pathetic, not able to update my contact details from last one month. Further your support team response is so poor as they dont even respond to the emails. Overall pathetic.

@ben_nunez2485 Hey! We truly appreciate you taking the time to share your feedback with us. It helps us continue to improve and provide a better experience for our members. We're constantly working to make Bilt as rewarding as possible, so we'll make sure to escalate this to the team.

@BiltRewards two things Bilt needs to improve. 1- When making a payment it should reflect automatically like american express. 2-when using rewards -Bilt cash for dining there is confusion to be cleared out. I’ve tried to use them multiple times / restaurants don’t know anything.

@NinaSossen Hey there! We want to look into the issue you're experiencing. Can you please DM us the email address associated with your Bilt account?

@HeyBilt I was charged twice and a duplicate reservation was made for a hotel stay. The Bilt online help chat says I had to cancel the reservation yesterday, but I just noticed the duplicate charge today. Can you fix this please?

@Notcharliefacto We'd be glad to take a look at this for you. We'll send you a DM!

@HeyBilt the app is not working and won’t let me update what needs to be updated talk need to get this fixed and help me I’ve reached an extreme matter of times Email issues

@KonradSherinian We sent you a DM!

@kimberlyarison Hey! We responded to your DM!

@HeyBilt I need help accessing my account

@IdheTony We responded to your DM!

@HeyBilt Ive been trying to reach somebody to at least chat with can somebody please help

A small number of members on Android had trouble accessing the Bilt app. The issue is resolved! You should now be able to log in without problems. We appreciate your patience while we fixed this!

@KingChrisTheGr8 Hey, we'd like to look into your payments and make sure it gets processed. Can you please DM us the email associated with your Bilt account?

@HeyBilt Attempt number 3 made, hoping this time it works.

Forced to use @HeyBilt, ACH rent payment now failed twice days later despite using the recommended plaid setup. Now late on rent for 1st time ever despite paying twice before due date. I'm traveling and going to get hit with late fees & rejected payment fees. Terrible experience.

@D_chetto Hey! We would like to take a look at this for you. Can you DM us the email associated with your Bilt account, as well as the issues you are facing? Thanks.

Has there ever been a worse rollout of a credit card than that of @BiltRewards when they ended their relationship with WF? The amount of issues I have faced is staggering and adding up by the day.

@bobbyjonc We can confirm that all fees will be refunded, this will occur in separate transactions!

@HeyBilt Hey you scammers! Because of your faulty app in yesterday’s Rent Day, I was charged twice. I cancelled the second transaction and you are only refunding $1,000? I should not be charged with your transaction fee. Give me back my $30 @HeyBilt

@HeyBilt is Bilt app down?

@x0brittttany We sent you a DM!

@HeyBilt I just sent a DM bc your chat isn’t working and I’m having an issue with my payment.

@CHawkins34324 Hey! We want to take a look at this for you. Can you DM us the email associated with your Bilt account, so we can get this resolved for you? Thanks!

@lpisgood We followed up to your DM.