hmv UK Help

@LauraBradlqwcx Hi laura, Online pre-ordering for these events has now ended, remaining wristbands will be available with purchase of the album in store from release date, subject to availability, while stocks last. Regards

@hmvUKHelp please can you let me know if we can purchase tickets to meet December 10 on the day at their events this week?

@heartsformaggs Hi 𝖊𝖑𝖎𝖓𝖆, Thanks for getting in touch. Please be advised that these were limited availability and were sold via our website only. Regrettably, these have now sold out. Apologies for any disappointment this may cause.

@hmvUKHelp Hi, on the website it says that the Decades by Motionless In White LP includes a “Free signed art card”. If I go into a store in person on the release date (Friday), will the LP be available in store and will it include the signed art card?

@mch2010uk @mch2010uk Hi, Please DM us more details for further assistance. x.com/messages/compo…

@hmvUKHelp What's going on at HMV the last few of my pre order haven't arrived on time, sometimes I would get them early. Lee Cronin's The Mummy is still 'we're expecting it' with royal mail??

@isyttjjunie Hi, I can confirm the item is now available in stores. If you wish to check stock you can contact Ring & Reserve on 03333 230 667. Regards

@hmvUKHelp hi is yeonjun’s “no labels part 2” albums available in stores today? can’t seem to see any updates from my local store (birmingham)

@kylemeakins69 Hi, We're sorry to hear about the issue regarding delivery. So that we can look into this fully, please contact us at support.hmv.com and provide us with your order details. We’ll then take a look and get back to you as soon as possible.

@hmvUKHelp My order was delivered to the wrong house even though it's the correct address. I checked Royal Mail and knew which neighbor it was mistakenly left with. Come to find out, it was left outside the neighbor's door, and my parcel as well as their own parcel were stolen.

@jpatley Hi John-Paul We're sorry to hear that you are experiencing an issue logging into our website. If you're still experiencing an issue, please contact us @ support.hmv.com & provide us with your email address tied to your account & we'll be happy to look into this furthe...

@hmvUKHelp I've been trying to log in for days but the page won't load.

@callanwatk95041 Hello Callan, Thanks for getting in touch. We were sorry to hear that one of our security devices was not removed from an item in your order.  The 'red tag' should have been removed by the dispatch team prior to packaging this and whilst this was no doubt a genuine error, it...

@hmvUKHelp order number 13269025. Why is it taking so long to dispatch

@callanwatk95041 Hi Callan, Thanks for getting in touch. We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time. We can see th...

@JoseUk86 Hello, we are sorry to hear this. Please DM us details of your order, and we will be able to advise further. Thanks

How can i speak to you about an order? My delivery was delayed due to stock issues yet the items are available in stores?? @hmvUKHelp

@hybrid_zombie @hybrid_zombie We are sorry to hear of any problems when trying to access our website. Please try again and if you are still seeing the same issues occur please DM us more details for further assistance. x.com/messages/compo…

@hmvUKHelp is the UNiDAYS portal down? Just get an error when I try to access it

@bonniesrg @bonniesrg  Hi Bonnie, Thanks for getting in touch.  Please be advised that as the order was placed a day before the release date, the item would not have been available at the store as it takes around 24 hours for dispatch to occur, then 2-5 working days for the order to a...

@hmvUKHelp Hi, is there a delay with the stock for Mortal Kombat/Mortal Kombat:Annihilation Limited Edition blu ray release? I haven't had a collection e-mail for my pre-order on release day yesterday yet.

@honestlybails Hi there! I can confirm there are no e-tickets for this event; the wristband needed for entry will be available to collect on the day of the event. We hope this helps.

@hmvUKHelp I ordered the meet and greet tickets for the event with December 10 and I’ve had my confirmation email and order id however I haven’t had my e-ticket and I can’t get into the event with out that e-ticket. How do I get this sorted because all information matches in app

@gavtom1986 @gavtom1986 Thanks for getting in touch. We are always looking at new locations for our stores, especially in places where there is high customer demand. We appreciate you taking the time to contact us and we will pass your thoughts about a new store in Eastbourne to the rel...

@hmvUKHelp any news on a new Eastbourne location? Missing the store and the latest was you were looking for a new location?

@FrancisOsh777 @FrancisOsh777 Hello, we do not use Evri as a delivery service. We use Royal Mail for our UK standard delivery service and DPD or Royal Mail for our express delivery services.

@hmvUKHelp Good day. Can you tell me if you use EVRI as your delivery service? I ask because I would like to order something online but EVRI has a very bad reputation for handing people's goods.

@MrZacJamesB Hi, Thanks for getting in touch. So we can assist you further, please get in touch at website.service@hmv.co.uk providing us with your order number, name, email and item ordered, and we'd be happy to take a look for you. Kind regards, Customer Service Team ...

@hmvUKHelp Can’t seem to log in on the website - I need to cancel an order but I can’t do so as it won’t log in on my phone or laptop? Any help please?

@gigi_0110 @gigi_0110 We are pleased to hear your issue is now resolved. Thanks for letting us know. Regards

@hmvUKHelp Is there a problem with your website at the moment? For the last 2 weeks I've not been able to log in to my account - every time I submit my login details the next page fails to load 🤷🏼‍♀️ Please help!

@gigi_0110 Hi Gigi, thanks for contacting us. Please can you send us a dm and include your email address. Regards

@safetypinhrt Hi, We are sorry to hear that the items you require are out of stock, apologies.  Whilst we aim to replenish out of stock items within a week, there can occasionally be a delay in receiving a shipment from our suppliers. Regards

Hey @hmvUKHelp do you guys know when these will finally be restocked it’s been saying soon for so long now😔

@123457799aaa Hi Victor, Please be advised that whilst this item may already be released with other suppliers/retailers, the Avatar: 3-movie Collection 4K Ultra HD & Blu-ray has yet to be released to us and at this time, there is currently no confirmed release date from our suppliers. Howe...

@hmvUKHelp please can you let us know what is going on with the avatar ultimate collectors edition. It says ‘coming soon’ but according to avatars instagram it should have been out on the 16th?

@brittanydrewb @brittanydrewb Our hmv stores sold these items on a first come, first served basis in line with fairness. Due to their limited nature these sold out quickly, and unfortunately we are not expecting any further availability. Apologies for any disappointment.

@hmvUKHelp are you receiving any more of the Olivia Rodrigo 7” record? I was literally queued up and third in line at my local store and they only got 2 copies bit ridiculous to advertise this event and then only send two copies to your stores for scalpers to resell for over £100