hmv UK Help

Need help with something this Christmas? You can find most of the answers to your questions here: support.hmv.com

@madacj Hi Adam! We can't see any direct messages from you unfortunately, but if you'd like to send one through a member of the team will be happy help at the earliest opportunity. Alternatively, please feel free to head to the help centre on our website, hmv.com, for ...

@hmvUKHelp hi can you read my DM thank you

@denv94 Hello,  Thanks for getting in touch. As the event begins at 5pm, we would advise arriving no later than 4:30 in order to gain a place in the queue. 30 minutes to 1 hour in advance would be the advised time period, however, if you are concerned about your place in the line, p...

@hmvUKHelp I’ve got tickets to Leigh Anne on the 23rd, James Arthur has just rescheduled it for the same day. If I get there three hours early do you think that would give me plenty of time to come newr the front so I can get to motorpoint arena for 8🤣

@willjoy13 Hello, Thanks for getting in touch.  Please be advised that the One Battle After Another Limited Edition 4K Ultra HD Steelbook has yet to be released and at this time, there is currently no confirmed release date from our suppliers. However, as soon as we receive a release d...

@hmvUKHelp Is there any update on when the One Battle After Another 4K steelbook is coming out? Why does it not have a release date when it's already out on 4K?

@onmy9thlife @bts_bighit Hi 💜NotAWonderWoman⁷㉧㉣㉣, There isn’t a listing for this item at the moment I’m afraid, but please feel free to check back at a later date as we get regular updates from our suppliers. Thanks, Neena hmv.com

@hmvUKHelp hiya. Really keen to know if you guys will be stocking the latest @bts_bighit lightstick??

@AFilmIdea Hi Josh, we are working through any emails as quickly as we can at this time, apologies for the delay and please be assured we will get back to you at the first available opportunity.

@hmvUKHelp hello sent an email the other day but no reply. Can you help please?

@Hannibal_Cons Hi, Please DM us more details for further assistance. twitter.com/messages/compo…

@hmvUKHelp Hello my funko pop has arrived damaged, can you help?

@ItsJustKackle_ Hi there, we can't see your DM unfortunately, please feel free to reach out to us on our live chat at hmv.com or by emailing us at website.service@hmv.co.uk.

@Hannibal_Cons Hello, We can confirm that order number 12477667 has now been cancelled and no payment has been taken. Please feel free to contact us again if you require any further assistance. Thanks.

@hmvUKHelp Hey - can you respond to my DMs please 👍

@Hannibal_Cons Hello, Thanks for getting back in touch. Unfortunately we are unable to resend order confirmation emails, however, I can confirm that your order number 12477667 for the Salem's Lot and Hard Boiled Limited Edition 4k UHDs has gone through and the email address on your order m...

@Hannibal_Cons Hello,  Thanks for getting in touch. We've not been able to find any recent correspondence from you unfortunately, however, if you have a query please reply to this message and we'll be happy to help you. Thanks.

@br4ndiah We're still unable to see these, unfortunately. Apologies for this - it may be something playing up from our side. Please reach out to us via our live chat function on hmv.com or emailing us at website.service@hmv.co.uk and we'll look into this as quick as we c...

@hmvUKHelp you received my return on Wednesday but its not processed yet, could you please look into this for me as Klarna have contacted me saying they are having to investigate

@br4ndiah Hi Brandon, we can't see a DM from you. Please email us at website.service@hmv.co.uk with the order number and we'll look into this.

@erinsb_ It appears that the event will be taking place throughout the day, as per the store's operating hours. We hope this helps.

@hmvUKHelp hi what time is the ateez pop up on the 6th Feb for Birmingham?

@spsmith136 @hmvtweets @robbiewilliams , hello, apologies for any confusion caused. Please DM us your order details, and we will advise further. Thanks

@hmvtweets @hmvUKHelp placed order for @robbiewilliams #Britpop #white #vinyl, received email on 21st Jan to advise release date changed to 16th Jan…yet my order has still not been dispatched?? Website now shows as all out of stock. When will it be dispatched?

@br4ndiah Hi Brandon, we're sorry to hear this, please reach out to us with your order number and we will investigate this matter.

@leahHQ6162 Thanks for contacting us. Phones will be allowed, however any photography will be at the descretion of the artist and their management team. Please speak to security on arrival for more information. Regards

@hmvUKHelp hi quick question are phones allowed at the signings today in Edinburgh and Glasgow with Louis Tomlinson

@_kayleydavies Hello   Thanks for getting in touch.  Please be advised that unfortunately tickets for the Louis Tomlinson event at the hmv Glasgow Argyle are now sold out online entirely and there will also be no tickets on sale on the day of the event, apologies for any disappointment tha...

@hmvUKHelp i’ve sent a dm if u can pls respond

@chicagoxangels Hi kay So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info as possible. We’ll then take a look and get back to you as soon as possible.

@hmvUKHelp can someone actually answer as to whether or not I can collect the Louis Tomlinson signing items before the day as I’ll be bringing a baby along and don’t wanna stand for hours in a queue just to get the items.

@Anthonyj33 Hiya. The event is being held at hmv Birmingham Bullring. For a chance to get a wristband to the event, please feel free to pop into store before the event. We do hope that this helps.

@hmvUKHelp hi guys, can you confirm if The Damned signings will be at hmv the bullring or hmv the vault tomorrow please?

@Ebhbarnes13059 Wicked: For Good  currently has no confirmed release date. As soon as we receive a release date from our suppliers, we will update our website to reflect any changes and send an email to affected customers to let them know.  hmv.com/store/film-tv/…

@hmvUKHelp when is #wickedforgood movie coming out on dvd

Need help with something this Christmas? You can find most of the answers to your questions here: support.hmv.com