HSBC UK

@Reenie___ Good morning Reen, I can help you with this, please join me in a DM by clicking onto the link? -Kay twitter.com/messages/compo…

@HSBC @HSBC_UK can you fix the UI issue on the mobile banking app. The recent update is jarring! I cannot view my accounts at a glance because the home page is on max zoom.

@jacqueylass Good morning Christine, thank you for reaching out to us. Please join me in a DM, so that I can look further into this for you? -Kay twitter.com/messages/compo…

@HSBC_UK hi I need help regarding a credit card acc I closed , I don't have access to the mobile app as that was withdrawn immediately. I have a refund that is going through from a retailer and its going to go on my closed account

@Chiltonpops Hi there, I'd be happy to help take a look into this, please join me in a private chat? Thank you -Haz twitter.com/messages/compo…

@HSBC_UK hi. Is there an issue with the phone app? I can log in but then the first page with my accounts is elongated and can’t see balance without clicking on each account.

@Stephen_B81 Hey Steve, if you join me in a DM, I will do all I can to support you with you enquiry. Thank you Charlie-Ann twitter.com/messages/compo…

@HSBC_UK how can I get in touch with customer services?

@richardwar74564 Hi Richard, I am sorry to hear of your experience and that we didn't get things quite right for you, as it's never our intention to upset you or to seem unhelpful in any way. Please could you click the 'Send a private message' button, so that we can discuss this further? -Jack twitter.com/messages/compo…

@robprogressive Similar thing happened to me last week, so I asked them to close my account and I wanted it all in cash now. By UK law they had to do it and pay me instantly @HSBC_UK fuck off u cunts

My friend tried to withdraw £20k from his high street bank & their response was shocking For 30 years he’s has been a loyal customer of this major bank He called to withdraw the money & they said no, you have to come into the branch He went into the branch & asked asked to withdraw the £20k and they asked 'what it’s for'? He said ’none of your business, it’s my money’ They said ‘unless you can tell us exactly what the money is for, you cannot withdraw it' This should shock & terrify you, because your own money isn’t even yours anymore

@TheBenueWoman Hi there, apologies for all the inconvenience caused. Can you please join us in a private chat by clicking on the link shared, so we can look into this for you? Thanks - Juhi twitter.com/messages/compo…

@HSBC_UK Dear HSBC customer service. I have been trying to manage my account responsibly, but you have locked me out for no reason this situation is causing serious concern and distress. Treat this as a formal complaint and send me written confirmation of receipt, with the next steps

We'll be doing some routine maintenance on Sunday 15th March which means our mobile and online banking will be unavailable from 01:00 to 03:00. We're sorry for any inconvenience and thank you for your patience.

@GHughes1866 Hi Graham, your feedback is valuable to us and helps us improve our products and services. To get this logged officially, please join us in a private chat, so we can take few details from you to get this raised in the system. Thanks - Juhi twitter.com/messages/compo…

@HSBC_UK Thanks, Juhi, but I'm not looking for support. It isn't worth completing the survey if I'll also need to spend time having a chat first. I was just pointing out how daft this survey is. Someone clearly didn't think it through properly.

@HSBC_UK I've got an email saying 'We’d love to hear your feedback on your recent experience of making your payment with HSBC UK.' First question: '... can we confirm that you were able to make your payment successfully?' Is this a joke? How am I to know which payment you mean?🙄

@EFhaolain34557 We have replied to you directly Ellen, please see your DMs.

@HSBC_UK Yeah I mean when this has been resolved I will be closing my account

@HSBC_UK I have been virtually broke for the past 10 days because I lost my phone and all of my cards were on my phone, my laptop was stolen so I cannot access my email. I have tried resetting my card or being able to get emergency cash out, but was taken back to Ireland

@EFhaolain34557 Please be aware we cannot complete any transactions or account closures over Social Media, Eibhlín. You will find us on Instagram under hsbc_uk. Thank you.

@HSBC_UK Yeah whenever I call these numbers they ask for details I do not have because I am away from my home, in Ireland. The nearest HSBC branch is Dublin, which is expensive to get to. Yeah, what is the instagram and I can write there and request that my account with HSBC be shut down

@EFhaolain34557 Are you able to get to a HSBC branch? Or call in? ☎️03457 404404, Overseas ☎️=44 1226 261010, 8am to 8pm Monday to Sunday. We also use Facebook and Instagram if you are able to message us on there?

@HSBC_UK @ThreeUK Back to physical media for writing things down, but completely locked out of my finances, which I earned in work. This has put me in a very dangerous situation. I also have autism and ADHD. So this entire experience with HSBC and Three has been incredibly fucking difficult

@EFhaolain34557 If the link is not working, on your X account, please click the envelope symbol in the bottom right corner to bring up your Chats. Click the blue circle in the bottom right corner, which will start a new chat, and search @HSBC_UK, and you will be able to send us a message.

@HSBC_UK My emotionally abusive and controlling mother had to buy me a new phone and it isn't the best phone, as it was cheap, so some things do not work - an email or a telephone number for a real person would be great, rather than a social media application ran by a fascist!

@EFhaolain34557 Good morning Eibhlín, we are sorry to hear about the difficult situation you are in. If you could please join us in a DM, by clicking the link below, we can take further details and look to support you. Thank you. twitter.com/messages/compo…

@HSBC_UK Similarly, @ThreeUK have not been able to give me a new number, as I cannot remember which postcode I provided, as I moved around a lot when I first moved to London. Having a physical, real person, would be wonderful to contact, but that his how the world works these days

@kashifshahmba Please join us in a DM, by clicking the link below, and we can take further details and look to support you with this. Thank you. twitter.com/messages/compo…

Today I contacted HSBC UK about a disputed transaction on my credit card. After chatting with an agent for an hour, I became even more confused, and my issue was not resolved. I don’t see such a terrible customer service. @HSBC_UK

@nictry Hi Nick, apologies for the inconvenience. A quick fix for this - go to Settings on your phone, select 'Accessibility', tap 'Display & Text Size', turn off 'Show Borders', close the app and reopen it. Please feel free to join us in a DM, if you need further support. Thanks - Juhi twitter.com/messages/compo…

@HSBC_UK When will the app be fixed, multiple reports made since recent update that screen not fully visible on phone (accounts are not shown fully on the page) not this is also the same with your Singapore App so clearly a global fault since your recent update

@HoffinMatt Hi Matt, apologies for any inconvenience caused. Please be assured that these security checks are in place to protect you and your money. Please feel free to join us in a private chat by clicking on the link shared, if you need any support with this. Thanks - Juhi twitter.com/messages/compo…

@HSBC_UK why cannot not login to my web account without that stupid photo security. I want to do my banking on my phone, but this want allow it.

@TxeTony Hi there, apologies for the inconvenience. A quick fix for this - go to Settings on your phone, select 'Accessibility', tap 'Display & Text Size', turn off 'Show Borders', close the app and reopen it. Please feel free to join us in a DM, if you need further support. Thanks - Juhi twitter.com/messages/compo…

@HSBC_UK Latest app update has messed up the Home Screen. Account figures can’t been seen. Screen looks like it’s off to one side and can’t be fully viewed. When will this be corrected?

@MrDappers1 Hi there, thank you for reaching out. If you could please join us in a DM, by clicking the link below, we can take further details and look to support you - Thank you, Aishanie twitter.com/messages/compo…

@HSBC_UK Customer for 30 years, never experienced such poor customer service when agent tells you that you cannot log a compliant when £199 has been withdrawn from your account. To add insult the agent then terminates the call. No empathy, understanding or professionalism.

@CaseyMoo7 Hi Casey, I'd be happy to help take a look into this, please join me in a private chat? Thank you -Haz twitter.com/messages/compo…

@HSBC_UK is this a hsbc phone number? 0345 603 2821

@thevintagevegan Hello Rebecca, thank you for reaching out. Please join me in a DM via the link on the end of the message, so we can discuss your enquiry in more detail. - Adrienne twitter.com/messages/compo…

@HSBC_UK I've been told by Tesco that a large transaction for something I didn't have should've gone back into my account after showing pending for an hour. It still hasn't and they said to contact my bank.