Amy Humpage

Gutted that I bought a bag from @Accessorize in @MonsoonUK, to see that’s its fallen apart after one day use 😩😩😩 not even had it for a week yet!!

@jlandpcustserv Same story different day.

@humpage5 I'm sorry you've not had any contact Amy, I've escalated this with relevant team and they'll be in touch to follow up - Trish

@jlandpcustserv @jlandpartners your company a joke, you ask for my details and don’t ring me, then you have the cheek to DM me the details I already know from having to sort it out my self again! Let’s pray today phone call gets the answers I want. 😡😡

@jlandpcustserv @jlandpartners just a reminder that your a useless company..👍🏻👍🏻👍🏻

I had the slightest hope that John Lewis was going to ring me today and get it right. Once again they failed to ring me, and messed up on my headboard again. Well done for being the worst company going! @jlandpcustserv

@jlandpcustserv @jlandpartners Im still waiting for my phone call! Your company is seriously rubbish regarding phoning back!!

@humpage5 @jlandpartners Hi Amy, I can see our Aftercare team have diarised to give you a call after the collection has taken place. I've passed on your comments to them so they are kept informed. Thanks - Karen

@Kilngodceramics @JLcustserv @Paula_Nickolds - John lewis that talks about Customer being the center of their ethos - actually has no clue what they are talking Since 2017 I have been trying to get my refund but to no avail. Caseno 07153332

@JLcustserv Will contact your Managing Director this afternoon & if not resolved then will be going to the press. Absolutely Disgraceful Service & attitude towards an elderly & long standing customer. Disgusted

@MissUSA1981 @jlandpcustserv Wow your lucky I asked for a manager and got told they don’t have any. John Lewis are going down hill massively!

Disappointed that an item ordered from @jlandpcustserv which was listed as in stock and due for delivery on Thurs 13th is still delayed.

@jlandpcustserv The call I had to make?! Yes. Still waiting for a answer which is still another phone call tomorrow...

@humpage5 Hi Amy I hope you've received a call? - Nicki

@jlandpcustserv @jlandpartners wow John Lewis what a rubbish company you are... still waiting for a call! Promised one between 8am-12, your customer services is a joke!

Wow @jlandpcustserv you are beyond a joke! The customer assistant I spoke to yesterday still transferred me to the wrong department and I still get told “we will email the correct department for you, they will ring you shortly” sort your company out!

@jlandpcustserv Still waiting for some sort off contact .... don’t worry I’ve been waiting a month for the last phone call you promised!

@humpage5 Thanks for contacting us Amy, although we're sorry to hear about the service you received. So we can look into this further, could you please DM any reference numbers along with your billing address and contact no.? Look forward to hearing from you. - Nick

John Lewis do you even know what customer service is? I get sent a faulty headboard, ring up to complain to get told I have to email the pictures promised a phone call back,which of course I don’t get! I then ring back to be told the product is now out of stock. @jlandpcustserv

and I can’t even get a sorry! Let alone get a new headboard! Sort out your service because it’s terrible! I expect a phone call or email ASAP and a new headboard on the way ASAP @jlandpcustserv #badservice #terrible #useless

A phone call back today which surprise surprise I didn’t I had to ring before they closed! To be told the advisor emailed the wrong section and the section I need to speak too is closed today!! I have paid £145 for a headboard which was damaged on delivery. @jlandpcustserv

..will be in contact soon to send a new one, well that was a month ago! I rang up today and spoke to customer service who told me I can get one from Oxford street if I travel my self! The advisor I spoke to, told me he had emailed the home section and I would get @jlandpcustserv

@BootsHelp It was the one in the intu watford, would be nice if you staff could maybe let customers know the deals going on!

@BootsUK A little annoyed that I just bought 2 mascara from your watford store, and no one told me they where 3 for 2! 😡😡

Well can't ever say a bad word about new look! Refunded me on my faulty dress straight away, didn't even have to go into a store ! #newlook