Ross Morgan

@British_Airways @AmericanAir I did and all I’ve been given is an automatic bot response.

@i_am_morango @AmericanAir Hi Ross, send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Beth S. twitter.com/messages/compo…

@British_Airways @AmericanAir spent hrs going back+4th btwn your sites to select seats. 24 hrs ago I could view + pay 2 book. Now I can’t choose second leg seats (on BA) and stuck in a loop between “go to AA - go to BA - go back to AA” Can’t get anyone on call or web chat

@VeryHelpers Done

@i_am_morango Hello Ross, I'm really sorry to hear this! Given you a follow now, kindly send a DM and we can look into this further for you, apologies for the inconveniences. Thanks, Abigail.

@verynetwork currently on hold for well over 1hr. Spoken 2 3 people, each time returned to start of hold process. Ordered product @ wkend 4 next day, paid in full, fees held at my bank, told I now had to take it on credit now to get it, keep getting returned to hold cycle. 🤷🏻‍♂️

@VeryHelpers currently on hold for well over 1hr. Spoken 2 3 people, each time returned to start of hold process. Ordered product @ wkend 4 next day, paid in full, fees held at my bank, told I now had to take it on credit now to get it, keep getting returned to hold cycle. 🤷🏻‍♂️

@addaccounting @MartinSLewis Thanks for responding. You say other years WONT be looked at, but then the grant will be likely calculated on previous 4 yrs if submitted? Totally unfair as HMRC already excluded us based on PAYE income being higher on previous years. Potentially minuscule trading profit 16-19.

@i_am_morango @MartinSLewis 19/20 will be looked at first and if eligible based on 19/20 numbers then prior years won’t be looked at but the calculation of the grant is likely to be based on all years tax returns that have been submitted in last 4 years

@MartinSLewis many still really confused on SEISS 4. If trading profits were below 50% 16/17, 17/18, 18/19, there4 excluding you from SEISS 1-3, but 19/20 return is above 50%, are you eligible on 19/20 income alone or will we be averaged on previous years that excluded us?

#MartinAndRishi @MartinSLewis Will ppl excluded from SEISS 1-3 b eligible on 19/20 rtn alone+not averaged by previous <50% trading rtns? Rtns didn’t count be4, so shouldn’t now. Why’s it important? Single dad, Live sound engineer, industry still 100% shut £0 gvt asst received.

@pandaboy83 @MartinSLewis @RishiSunak Which is grossly unfair as they’ve already denied us support on that return. Most of us didn’t have the PAYE job still there for furlough, + potentially minute trading earnings compared to 19/20. would be a real kick when we’re down to have our rejected years now considered.

@i_am_morango @MartinSLewis @RishiSunak I bet they will now take the 18/19 into Account which will drag our grant down.

Just got on the train for the first time in a year. On my way to North-East Eng (for 'security' reasons can't say exactly where) to stay in a hotel, before interviewing @RishiSunak tomorrow morning. Strange to be outside my immediate locale for the first time in many weeks

@Chris32505580 @MartinSLewis @MoneySavingExp 1000s have traded w/self employed income for yrs But had more PAYE due to freelance contracts. So were excluded SEISS 1-3. 19/20 is 1st year trading income is higher. This is the issue. If they avg we will get virtually 0 which is unfair as they excluded our earnings before

@i_am_morango @MartinSLewis @MoneySavingExp If you didn’t trade in the prior two years only the most recent was taken into account

@MartinSLewis SEISS4 Q. If those who didn't qualify on 18/19 + earlier Rtns due 2 low trading against PAYE £, but now DO qualify with their 19/20 return, will they b averaged on 3 previous returns, dramatically reducing support, or just on qualifying 19/20 Rtn? #MartinLewis

@Chris32505580 @MartinSLewis @MoneySavingExp I hope for many of our sakes you’re correct. Hopefully some clarity form @MartinSLewis and the team on this as it’s a serious sort and concern for so many of us.

@i_am_morango @MartinSLewis @MoneySavingExp Just how I read it

@Chris32505580 @MartinSLewis @MoneySavingExp SEISS 1-3 were based on avg of 3yrs. If you qualified in 18-19 they took 18/19 17/18 16/17 if traded + took an avg. 1000s of us were excluded 4 below 50% trading profit, so would hope govt only use 19/20 as they’ve already excluded us based on those tax yrs. Hoping for clarity

@i_am_morango @MartinSLewis @MoneySavingExp

@Chris32505580 @MartinSLewis Where did u find the clarification of not being calculated on 3yr average if you’d been excluded for SEISS 1-3 based on previous tax rtns? Criteria for other rounds was 3yr avg. Hopefully @MartinSLewis @MoneySavingExp can confirm 100% it’s 19/20 only for previously excluded

@i_am_morango @MartinSLewis Just on 19/20

@MartinSLewis This would be yet another sickening blow to those of us, that still haven't received a single penny of govt assistance and our industries still closed. Clarity on this would be greatly received. To average incomes we were already excluded on would be another devastating blow.

@MartinSLewis What about those who didn't qualify for previous tax rtn yrs but do now? will they only be calculated on 19/20 rtns or still 3yr average which will include low trading to PAYE they were previously excluded on? Would seem unfair+detrimental to us who were desperate for support.

SEISS will now include 2019/20 tax returns (as we were told last night). Something I've been calling for and will help new starter self employed. However I need to know if the additional year means the asssessment is over 4 years, or will be at 3. Will check after #budget21

@TheAA_UK DM is with you.

@i_am_morango So we can look into this. Please DM your car reg, membership number, postcode and date of birth. If your cover is with the bank, please don't send any bank account info.

@TheAA_UK awful service for key worker. Upgraded cover@roadside to be left further 2hrs with 0 update. Called back assistance only to be told AA now sending third party instead+wouldn’t be there for a further 4hrs. £120 wasted,my garage will be closed+2 days pay lost #stranded

@TheAA_UK Called again @18:31 for update!! After holding for handler to check magically got update txt after 6hrs. AA that attended 1st had equipment 2 tow+chose not 2. 8pm when I got to closed garage, had 2b driven there to collect keys+return them 2day. Time,fuel,££+lost wages #disgrace

@i_am_morango Hi Ross, sometimes when we're busy, we do send a Third Party garage to help get you home safely. We hope you're okay.