ihaveaquestion

@Yubico Hello YUBICO. Please refer to support case #455506. Your IOS application failed on Monday morning. A support case was immediately opened. 12 hours later I heard from Erin, to whom I replied. ZERO FURTHER RESPONSE! It’s Thursday and the app is still not functional!

@Yubico Indeed, I did hear from them this afternoon. This issue is under investigation by your engineering folks. Thanks for following up!

@igotqs Hi there! Just confirming that our team has been in touch with you. Thank you!

@Yubico Are you still in business? I have opened two critical cases in past 3 days after your IOS app stopped functioning, effectively locking me out of critical applications. With ZERO response from your support teams! Ref Case # 434036

@Callcentric The issue has been resolved, thank you.

@igotqs We're sorry to hear you're having trouble with your lines and will be happy to help. Can you please DM us your account number, so we can review and provide prioritized assistance? We look forward to hearing from you!

@Callcentric How do I call you? All phones in the office are down. No contact information on your website and the email ticketing system is too slow.

@lyft What the hell Lyft??? “Your request (195037457) has been updated. To add additional comments, reply to this email.”
 This ticket is 4 months old and I still cannot log in to my account. Review the case notes, FIX IT THEN CALL ME AND APOLOGIZE!!!

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@AskLyft Please look at ticket/request (195037457)… READ ALL THE NOTES AND ADDRESS THE ISSUE. Then call me and apologize! Your lack of support for your client base is staggering! If this is what your paid Pink membership gets you???

@Ubiquiti Case # 00747585 Please do not send me this document that tells me you don’t support your hardware a second time. help.ui.com/hc/en-us/artic… I need a UISP engineer to assist via phone or chat. It is impossible to troubleshoot service affecting issues via periodic email days apart

@igotqs We apologize for any inconveniences and will escalate to a manager to assist ASAP. Please DM us your ticket number so we can make this right. Thank you.

@Ubiquiti Hello Ubiquiti! I have a question… I have a 2 month old trouble ticket. Thus far, the level of support has been pathetic at best. Can you please provide a tech support phone number that I can call for assistance? Thanks in advance for your attention!

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I should have known trying to communicate with your firm via Twitter will be as effective as your customer service phone lines, email support and as pathetic as your now open store. ZERO RESPONSE

There is obviously a massive disconnect here by a company the clearly does not give a damn... This tweet is to whomever in your circus is tasked woth putting out fires: Kindly call your national customer service line at (888) 888-4352 and tell us what your experience is?

@IKEAUSA how the hell does one get a callback from your firm?

@IKEAUSAHelp let’s try here... Is there anyone there???

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@Uber_Support Please pull your shockingly scattered system together, help customers in serious situations. Again, grateful for records showing your fail.