Mo Gharabat 🦇

🔥 Announcing AI Sequences & AI Phone Agents for Proactive Customer Support from Open.cx ✨ In just a few minutes, you can connect with thousands of your customers via AI-powered phone calls, AI-written emails, or SMS messages to collect feedback, gather data, upsell, send reminders, conduct surveys, and more.

I got jealous of all the @ycombinator startups’ launch videos and wanted one of our own. A studio quoted us a ridiculous amount of $$$ (for 1 video), so I said fuck it, and one of the team members built it in-house with Claude. Using Clicky from @FarzaTV, he learned Premiere, recorded the video, and published it . 1 day to build the studio. 3 hours to record and publish. Now we have a pipeline to ship a new video almost every other day. And we can keep learning and make the quality 10X better. 100X cheaper. AI is changing the economy.

Introducing Companion by Open💫. This is the future of how you communicate with your customers and automate 77% of inbound support and outbound flows. open.cx/demo

@alihfadel so cool, what was the model?

@ikbenbasha This was the prompt in the dangerous mode, finished in <15 mins:

Claude one shotted me this MacOS app for me. It detects inactivity and screenlock, then mutes the audio automatically. When you get active again, it unmutes. I was looking for something similar for so long, will open-source it soon :3

@dnmjd gold

😂

Announcing our $7M round, led by @ycombinator, to automate the most complex enterprise customer support cases. I managed to convince the team to touch grass for the photo, then asked Gemini to make us look badass.

Open.cx is now a sponsor of @tailwindcss and @adamwathan. Incredibly grateful for what Tailwind CSS has done for the community.

@t_blom @dhh you should see @Replit

This will remain true for about 2 more months.

@amasad @Replit Mostly internal tools

@ikbenbasha @Replit Would love to see what you made!

I used to think taste was one of those things AI could never crack. But I was wrong. The apps made with @Replit look way better than anything from Cursor or Lovable. It feels like they actually taught AI what good taste is. Good stuff @amasad

With Agentic Workflows, you can map these manual flows and automate them reliably. Open is the first platform on the market to combine end-to-end AI customer support with AI-driven customer insights, personalized outreach, and more. Our customers love us, and their users love our agents. Join the movement: opne.cx

And today, we're targeting the remaining 33%, the truly intractable support cases, using Agentic Workflows. In conversations, our AI agents resolve most issues by taking complex actions through external APIs and native integrations. But sometimes, that’s not enough. Sometimes there are no APIs to call, and humans need to coordinate and make phone calls, or follow up on emails over weeks in order to solve the issue, involving multiple departments, if not multiple organizations and business partners.

🎇 We're redefining AI customer support. Introducing Agentic Workflows. For the last 8 months, our AI agents have been automating an average of 77% of our customers' support interactions. All while serving millions of users for some of the world's leading enterprises across web, email, WhatsApp, voice, and more. (1)

The big challenge is that you need builders with extra sharp judgment and a product-thinking mindset in the top 1% to pull this off, without ending up with a massive, unusable software that everyone hates.

Any “startup advisors” who say otherwise are lying to themselves and potentially missing out big time. The traditional startup advice no longer applies in the age of AI.

I think the next generation of SaaS platforms is going to be BIG (both in depth and breadth) and will do a lot of things. 🧵