Intro

@Raadmobrem @cutsclothing @stevenborrelli Steven has the straight forward playbooks 🙌

@intro @cutsclothing @stevenborrelli Simple, effective advice, backed by success

New products feel exciting, but repeat purchases actually build a business. At @cutsclothing @stevenborrelli found that the best strategy is giving your best customers more reasons to come back, not chasing the next SKU. Send this to someone deciding whether to expand a line or go deeper on what already works.

@heydyago Thanks so much for the shout out! At Intro, we're committed to giving people access to the best of the best so that they can achieve their goals faster. We've seen it make a huge impact time and time again 🙌 - Sydney

One hour with an expert usually replaces about 10 hours of me figuring things out alone. I've tested this a few times, with a design consultant, industry experts and a B2B sales coach. And still, every time a new problem comes up, I try to solve it myself first. Knowing the 1/10 math somehow doesn't help. By the way, here are some services where you can find such an expert for your tasks: @ADPList @GrowthMentorHQ @mentorcruise @intro

@andreihasna @lennysan Good one 🙌

@intro -> @lennysan

Who's someone that isn't on Intro yet that you'd like to book time with?

@alexisohanian Exactly 🎯

@intro Founders: If today felt like nothing — product, pitch, team, all just a little further down the road with zero applause — that WAS the job.

Some days there's no applause, no big announcement, no big milestone. Just the daily choice to keep improving the product, the pitch, the team, and the business forward. Send this to a founder who needs the reminder today - you got this 🚀

@stevenborrelli You've got the playbooks 🙌

Repeat customers are essential of a staple profitable business.

Obsession is the real competitive advantage.

@GrovesPK @mhiggins Game changer! So glad to hear your conversation made an impact. - Sydney

Best thing I ever did was book with @mhiggins

Success is lost through distraction. What's on your Not-Do list?

Build. Launch. Learn what works. Iterate. 🔁

@jeffinvenice @Raadmobrem Thanks for stopping by! 🙂

Another awesome company building in the heart of Venice @intro great jamming today 🤝

@johnjhigginson Love this answer! - Sydney

@intro My mom. She managed restaurants and I learned a lot about compassionate but direct leadership from her.

Who was your very first mentor?

"The best builders are both scientist and artisan. They solve real problems, then shape the experience until the product earns a place in people's lives." - @joeldflory Want to build a product customers love? Link in bio.

TLDR: Products people love deliver more than functionality: → Create value beyond utility → Reduce the time to joy → Study user behavior for unexpected insights → Revisit pricing as value increases → Apply AI intentionally

5. Use AI to strengthen the core experience. The tech should deepen the reason people use your product in the first place, not distract from it.

4. Test pricing as the product evolves. Most founders set pricing early and leave it. VSCO tested a price increase once the product delivered more value than at launch. Result: no meaningful drop-off. Customers were willing to pay more.

3. Watch where users break the product. VSCO power users kept applying a preset, saving, reimporting, and stacking another, because the app didn't support it. That workaround shaped future features. Unexpected behavior reveals needs users haven't said out loud.