James MacDonald

@sasforums When it comes to CX.... Do or Do Not... there is no Try ! (Yoda) 😀😀😀😀😉 #SASChat #CX

Great discussion today #SASchat team! What final thoughts would each of you like to share before we close up this chat on #CX ?

A5: Oops...

I think they build flatter org structures, especially in customer facing departments, and this drives better accountability for CX as well as empowering front-line employees. #CX #SASchat

@crmcoach @sasforums Agree ! Every dept needs to be on-board. #SASChat #CX

@sasforums Make sure #CX becomes a horizontal discipline bringing in all departments your customers are touching during their journey with you. Having buy-in from all stakeholders will lift #CX relevance and also drive its impact #SASchat

Q4: What does it take to position #CX as an enterprise level strategy? #SASchat

A4: It takes the CEO to drive a strong CX agenda to all levels of the org. That and the right senior leadership team to execute on that vision. #CX #SASchat

A3: Often a misalignment or disconnect between technology owners and marketer's and brand advocates. Do the CMO and CIO Orgs really work together always ? #CX #SASchat

A2: Technology Should be adopted along with solid understanding of how to get benefit and return that drives the CX goals of the brand #CX #SASchat

A1 Internal Culture alignment. Everyone Needs to have the same over-arching focus on customer and how important the customer interactions are to the brand.... #CX #SASchat

@crmcoach Thanks :)

@jamacdona welcome to #SASchat!

Hello from Johannesburg South Africa ! #SASchat

@elonmusk @Rainmaker1973 Great engineering and in 1964 as well ! What a machine.

@Rainmaker1973 Best plane ever

The SR-71 was the world's fastest and highest-flying operational manned aircraft throughout its career (1964-1998). In 1976, it set an absolute speed record of 1,905.81 knots (2,193.2 mph; 3,529.6 km/h), approximately Mach 3.3 [read more: buff.ly/2HMdnhM]

@ZeldalaGrangeSA Just read your opinion piece regarding FW, and I am grateful for the informed insights shared. it's clear that despite differences, and with much at stake, FW and Mandela held a mutual respect for each other and we have much to learn from them both.

New episode of Reimagine Marketing podcast – People-First Approach: How to Implement Successful MarTech Rollouts Around the Globe – featuring SAS' @hofmans_steven and Geert Moens. #reimaginemarketingpodcast #CX 2.sas.com/6013JwR3R

@elonmusk “Can’t act. Can’t sing. Slightly bald. Can dance a little.” How he showed them eh ! It’s often the unconventional people that create success !

Tap on the screen

@StarshipGazer Twice as powerful as a Saturn 5 !! Can’t wait to see it lift off !

Super Heavy Booster 3 on test pad A:

@NASASpaceflight go SpaceX ! Watching from JHB, and wishing Elon all the best ! Win or lose, keep pushing !

@DrBrianMay loving the collaboration and guitar playing sharing you are doing ! Music unites us all - players and non players alike !

@elonmusk Most of the world looks at all the things that could go wrong and asks why would one bother, and a few address each obstacle one by one and keep moving forward. That's how we progress ! Great job SpaceX !

Starship SN1 tank preparing for Raptor attachment & static fire

Adobe Named a Leader in Gartner’s 2020 Magic Quadrant for Digital Experience Platforms theblog.adobe.com/adobe-named-a-… via @adobe

@spectatorindex @helenzille UK is more dangerous than Egypt, that is interesting !