joel nathan

@British_Airways @ecourierair @British_Airways you need to update your system so that it stays open until all bags have been delivered

@British_Airways @British_Airways I wish I could however your system has closed the tracking down because @ecourierair only delivered 1 of my 2 cases.. thankfully they still kept the case open. I still wait for it to arrive so the frustration goes on Day 6 let’s see if that reunites my bag 🤬🤬

@British_Airways @ecourierair day5 update… finally this morning @ecourierair contacted me via DM asking for reference number and despite telling me at 1pm that they were working to assign a driver to deliver bag today, nothing has happened so I guess into day 6 we go 🤬🤬

@ecourierair @British_Airways Please reply ro my DM’s

@jn100 @British_Airways No problem. I've just send you a DM

@British_Airways @ecourierair your incompetence is amazing BA washing their hands of everything and @ecourierair it would really be helpful if you answer emails or calls as I am still missing a bag which you say is out for delivery but showing as at your depot… SORT IT OUT

@ecourierair @British_Airways I have replied to your DM

@ecourierair @British_Airways I am no X expert but I think you need to follow me for me to send you a DM as I can’t do it otherwise

@jn100 @British_Airways Could you please send us a DM with your reference number, and we will assist you further with this.

@ecourierair @British_Airways Please can you therefore provide an update as it is so frustrating esp as it was scheduled to be delivered yesterday but then got left behind because van was not big enough… it should therefore be next batch out

@ecourierair @British_Airways Thank you for coming back to me… yes I am still waiting for my 2nd bag to be delivered despite your website initially saying it was out for delivery and your driver saying he had to leave behind yday but it still says it is at depot… day 5 and I just want my case back

@British_Airways @ecourierair so you finally deliver 1 case out of 2 but all notifications were muddled up and driver informed me that he did not have enough room for 2nd case. So wait goes on… please sort it out

@British_Airways @ecourierair another morning comes and still no concrete info re my cases. Of course no one to speak to and it’s now 84hrs since my bags were not delivered. AirTags tell me where they are. SORT IT OUT

@British_Airways @British_Airways I wish @ecourierair would answer the phone or numerous emails I have sent but they don’t so who is actually go to help me along with the thousands of other people who have been let down

@jn100 Hi Joel. We're sorry for the delay in getting back to you and to hear this. If your bags are with the courier, you will need to contact the courier directly for an update. Imogen

@British_Airways @ecourierair had no update as when cases will be delivered so just went on web and saw it says 1 has a dlv ETA 13.20 15.20 on 18th but nothing has turned up and no idea when 2nd case is being delivered. Can I pls be updated

@British_Airways @British_Airways @ecourierair I see my bags have moved to two different locations and I have notification that 1 is being prepared for delivery but I trust @ecourierair have different storage units and the other 1 is ok as they have the same reference number so little concerned

@jn100 We appreciate your patience and we're sorry there's not been further movement with your delayed luggage. You're unable to go in person so please don't visit the airport. Ste

@British_Airways you send me an email this morning saying cases have been traced and will be delivered by @courierair today but have heard nothing since and the courier website has no information.. AirTags shows bags still in T5 PLEASE SORT THIS OUT

@British_Airways @CourierAir @British_Airways @courierair so I had two cases sitting in T5 but only one is on way back home, so what happens to other case if on same reference number

@British_Airways @CourierAir @British_Airways @courierair still no updates.. why send an email saying delivery will be 16th when that was never going to happen…air tags show bags still in T5 and I am willing to come back and get them

@British_Airways @CourierAir @British_Airways i would love to say thank you but if it is not going to be delivered today by @courierair it would be good to know especially as your updates say it will be delivered

@British_Airways @HeathrowAirport absolute chaos in T5… arrived last night from Larnaca and told no luggage will come through. Told to come back this morning to collect but now not allowed and may have to wait upto a week for it to be delivered. Sort it out

Tonight the Nathan family light 4 candles in memory of Zypora Kancelowski aged 32, Etl Kaner aged 80, Marcel Orenstein aged 6 and Moses Sztern aged 44 who perished along with 6 million fellow victims of the Shoah We must never forget @yellowcandleuk #yellowcandle @maccabigb