eCourier AIR

@jn100 @British_Airways No problem. I've just send you a DM

@ecourierair @British_Airways I am no X expert but I think you need to follow me for me to send you a DM as I can’t do it otherwise

@British_Airways @ecourierair your incompetence is amazing BA washing their hands of everything and @ecourierair it would really be helpful if you answer emails or calls as I am still missing a bag which you say is out for delivery but showing as at your depot… SORT IT OUT

@mcstuio Hi Stuart, Could you please send us a DM with your reference number and we will look into this for you.

@ecourierair Please can you help? My missing bag was due to be delivered on Sunday, but still saying in depot.

@jn100 @British_Airways Could you please send us a DM with your reference number, and we will assist you further with this.

@ecourierair @British_Airways Thank you for coming back to me… yes I am still waiting for my 2nd bag to be delivered despite your website initially saying it was out for delivery and your driver saying he had to leave behind yday but it still says it is at depot… day 5 and I just want my case back

@Kam_Chadha Hi Kamal, We’re sorry to hear about your experience. Our teams are working around the clock to clear the current backlog as quickly as possible and support affected passengers. Do you still require assistance?

@ecourierair Again a lie, you guys don't pick up the phone and when you do the staff know nothing and cannot help. Their just as helpful as a sack of potatoes on a sinking ship - just pathetic

Despite staggered baggage arrivals and a constantly changing location, our team stayed one step ahead. We deliver clear communication, flexible coordination, and real solutions when it matters most. 💙 #ecourierair #travel #baggagerepatriation

@mcstuio Hi Stuart, We’re sorry to hear about your experience. We are currently supporting BA through a high volume of deliveries, which has created a backlog. Our teams are working around the clock to clear this quickly and support affected passengers. Do you still require assistance?

Lost luggage?🧳 If we receive your bag before 14:00 and you’re within our same day delivery area, we’ll deliver it back to you on that very same day 🚚 Outside that area, bags are delivered next working day, along with any bags received after 14:00 📦 ecourierair.co.uk

@Kam_Chadha Hi Kamal, We’re sorry to hear about your experience. We are currently supporting BA through a high volume of deliveries, which has created a backlog. Our teams are working around the clock to clear this quickly and support affected passengers. Do you still require assistance?

@ecourierair This is a lie, you don't actually do that since I had that service yesterday, your driver didnt even come to my house and I waited till 1am You guys are a real joke of a service

📢 Important Update Due to high volumes, our inboxes and lines are extremely busy, but every case is being actively handled. Thank you for your patience. ✉️ baggage@ecourierair.co.uk #ecourierair

@camontheblock We’re sorry for the delay in responding. Our social channels are not continuously monitored, and due to luggage delays this week, our inboxes have been extremely busy. Our team is working hard to respond to all enquiries as quickly as possible. Has your issue now been resolved?

@ecourierair Hi - I’m having issues with your tracker. Yesterday it said I would get my luggage today on the 8th between 2-4pm. Now delivery is estimated between 6/8 am on the 7th the yesterday?!!!! Please update me on status asap. This is urgent.

Service Alert! 🔔 We’re experiencing high enquiry volumes today. If you haven’t received confirmation we’ve received your bag, please wait for us to contact you with your delivery window. If you have, rest assured we’re on it - track your baggage here: ecourierair.co.uk/tracking/

@israel63 We’re sorry to hear about your experience and understand how important it is to receive your luggage quickly. Please email baggage@ecourierair.co.uk with any job references to make a formal complaint and our team will investigate.

@ecourierair the worst service I have ever seen

@camontheblock We’re sorry to hear about your experience and understand how important it is to receive your luggage quickly. Please email baggage@ecourierair.co.uk with any job references so we can track your items as soon as possible. Thank you for your patience.

@ecourierair can I please get an update on my case? Delivery meant to be yesterday still nothing at 8pm today and no one reply. I urgently need my items and can’t be waiting with a time window that keeps changing?!!

@RandeepPanag @vueling @HeathrowAirport We’re sorry to hear about your experience and understand how important it is to receive your luggage quickly. Please email baggage@ecourierair.co.uk with any job references so we can track your items as soon as possible. Thank you for your patience.

Hello @vueling and @HeathrowAirport. Your service provider @ecourierair has been unable to deliver the bags to a children’s boarding school with 24/7 presence. No amount of calls and emails have made any material difference. See below please.

Still no resolution and no response from @HeathrowAirport , meanwhile @vueling and @ecourierair keep sending circular messages without any sincere attempt at resolution @EUpassengers is this a normal passenger experience? What is my recourse please?

Will my baggage be delivered on the weekend? ✈️🌎 Yes - but only if the delivery destination is within our Same Day delivery radius. If you live outside of the radius, expect delivery Mon-Fri. Got more questions? contact@ecourierair.co.uk #eCourierAir #Travel #CourierService

Today, we pause to remember the bravery, sacrifice, and courage of those who gave everything for our freedom. Lest we forget. ❤️ #RemembranceDay #LestWeForget

👉 Missed your baggage delivery? We’ll reschedule for the next available day and keep you updated throughout. 🏡 Prefer a safe place delivery? Email contact@ecourier.co.uk to arrange it. Your convenience is our priority. ✈️💙 hubs.la/Q03Rk5ms0 #eCourierAir #FAQ

"What time will my baggage arrive?" In short: If we receive your bag before 2pm, it'll go out for same day delivery. Our delivery windows are: 🚚 Same day: 8AM–10PM 📦 Next day: 8AM–6PM (Mon–Sat) Track baggage online via our website👉ecourierair.co.uk #eCourierAir

Key facts about Sickle Cell you need to know. 🧵👇 Sharing knowledge saves lives. Repost to spread the word.❤️ #SickleCellAwareness