Johnny Doran

@AerLingus Would you be able to forward case: 8995896 to the relevant team for urgent review? Due to the issues on 9/10 we were forced to purchase expensive last minute transatlantic flights on another airline. Would be great if this could be expedited. Thank you

@strawpari @AerLingus @UN @EU_Commission @Europarl_EN @FlightRights @aviationreg @MichealMartinTD @ireland @McIlroyRory

This is a story about how badly @AerLingus fucked up a crisis response when their IT systems went down, turning our 19hr journey to 64hrs, including sleeping on the floor and $3,000 of expenses.

@strawpari @AerLingus Took us in total 45 hours to get home after rebooking on our own dime through Air Canada. The lack of basic human decency by @AerLingus was irreparable. Not having staff on hand to assist us at at the airport was a joke.

@strawpari @AerLingus We were on your flight to DUB from CDG. A bunch of others left before the 12 AM flight to Dublin and booked other flights. We waited it out thinking that once we got to Dublin, @AerLingus workers would be able to help us. Boy were we wrong. 6k down the drain on new flights

Not one passenger should be a cent out of pocket as a result of Saturday's flight and communications debacle #AerLingus

@AerLingus Thanks for the reply @AerLingus. I think a lot of us just want a clear answer that if our flights purchased on another airline due to the lack of communication/cancellations will be reimbursed. I will submit the form but can you provide a yes or no so we know what to expect?

@johnnyd54 Hi Johnny, apologies for the cancellation. Please keep receipts for expenses incurred due to the delay and submit them to Guest Relations to review for reimbursement at aerlingus.com/support/custom…. If we can be of assistance in the meantime, please let us know.

We are operating a normal schedule today. Latest flight info is available on our website and travel app. Customers impacted by this weekend’s disruption can apply for a refund or change their travel plans free of charge via our call centres and our social media channels.

@AerLingus @AerLingus Also what about @EU_Commission Regulation 261/2004? We want compensation and a refund for our flights booked on another airline. Could you also please address why "You are also entitled to assistance at the airport." was not adhered to?

@AerLingus Not to mention we were told by employees at CDG that if we waited it out and got to Dublin, @AerLingus would give us hotel/taxi/food vouchers. Instead we got there and it was like a zombie apocalypse. Kids were sleeping in cardboard boxes. No help or communication at all.

@AerLingus @AerLingus does this mean I can rebook any flight that leaves tomorrow or do I have to rebook through you? Can’t reach customer service to change flights and have been in CDG for last 12 hours.

We apologise to our customers for any inconvenience caused in this period. We are working to resolve the connection issues as soon as possible.

@lufthansa @ThomasOMalley1 It's 2020 and your telling me your company doesn't have refunds as an automated process?

@ThomasOMalley1 To facilitate quicker handling of requests, we have increased our capacities. We are doing everything we can to handle all requests as quickly as possible. We realize that you have been waiting longer than usual for your refund, and kindly ask you for your understanding. /Mac

Happy to see you again. Happy to be flying with you again. #HappyToSeeYouAgain

@lufthansa @sim1cymru Hi Simone, I've been waiting since early March for our refund. I wouldn't expect it any time soon the way this company does business.

@sim1cymru I'm sorry that you are still waiting for your refund. We are continuously increasing our capacities to enable a faster processing of requests to ticket refunds. The aim is to have the backlog of tickets processed and outstanding refunds paid out within six weeks. /Ted

@Lufthansa_USA @erdcelk I've been waiting 4 months to give you a better picture. The fact they're asking for more patience is ridiculous. If I was looking for a flight in Europe I would seriously consider any other airline that has decent business practices

@erdcelk Hello, due to the many refund requests, we are currently experiencing delays. My colleagues are working on it - I can only kindly ask you for some more patience. /Susi

@Lufthansa_USA @ESWHITEROCK How do you expect people to "rest assured" and have "patience" when you've been holding their money as an interest free loan for months and won't give them any idea when to expect it?

@ESWHITEROCK Unfortunately, we are unable to provide an exact timeframe as to when you will receive your refund. Please rest assured that we have increased capacities and optimized procedures so that you may receive your refund as quickly as possible. Thank you for your patience. /John

Following the resolution of the extraordinary General Meeting, we continue to look ahead with confidence. #HappyToSeeYouAgain

@Lufthansa_USA @frans2bama I've been waiting since March to give you an idea... Would be lucky if you see it again the way this company does business

@frans2bama Hi, we have increased our capacity to process refund requests. We are not able to provide a status update right now. You will receive an email confirmation once your refund has been processed. /Jack

@Lufthansa_USA @lufthansa @lufthansaNews How long until one can expect refund on their tickets? The website doesn't indicate it nor does it give the amount of the refund. #shittypractices #neverusingthiscompanyagain

@lufthansa Have you seen this? Please let me cancel my flight to Rome Coronavirus: Italy is most-affected country in Europe with over 4,500 cases #Coronavirus twitter.com/i/events/12190…

@SInow @Bill_Finn

“A treasure and a disaster all rolled into one.” - Seinfeld's J. Peterman on Nathan Peterman

@steverunner If you're using me as motivation I feel like I should be wetting the beak