Jotform Support

@DGCasting @Jotform Hi @DGCasting, We received an update from our team that you've successfully removed the verification. You should now be able to disable the relevant privacy settings to view the uploaded files in emails. If you need more help, feel free to reply directly to the support thread.

@JotformSupport @Jotform @jotform @jotformsupport. another day has gone by and the problem still exists and nobody is getting back to us. I have asked for a phone call. I don’t hear from anybody. I’ve asked for direct email contact and nobody respond, we have a problem and need your help

@Jotform @JotformSupport Our account was wrongly flagged as KYC due to an old form that requested passports. That form was deleted months ago KYC flag remains and is breaking our workflow — image thumbnails no longer appear in emails. Please remove the KYC classification

@TeslaZar Hi @TeslaZar, We tested the PayPal integration, and it connects properly. Can you try it again and see how it goes? If the same thing happens, feel free to create a Help Center thread from the Contact Us page: jotform.com/contact/. We’ll be happy to help.

@JotformSupport PayPal connection is not connecting ⁉️

@m_uysl Hi Mustafa, We checked on our end but couldn't replicate the issue. Can you try it again and see how it goes? If the same thing happens, feel free to reach out with more details through our Contact Us page: jotform.com/contact/. We'll be happy to help.

@JotformSupport sayfalar epey yavas yukleniyor, FYI

@_faketom Hi faketom, We tested the app but couldn't replicate the issue. Can you try it again and see how it goes? If the same thing happens, send us a direct message or create a Help Center thread from the Contact Us page:jotform.com/contact/. We'll be happy to help.

@JotformSupport what is this? Can’t even enter the verification code to login what a joke

Stay tuned for a very special announcement coming next week! 🎉 20 years in the making.

@simonjjtaylor Hi @simonjjtaylor, Our developers are aware of this, and they’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes? If the issue persists, you can message us at @JotformSupport, and we'll be happy to help.

@JotformSupport Morning, all of our forms using spreadsheet to form are broken this morning - we use that a LOT, any idea when it'll be fixed?

@oscardiaz99 Hi Oscar, You can send us a direct message, or if you'd like help immediately, submit your question or concern by creating a Help Center thread from our Contact Us page: jotform.com/contact/. Our customer support team is available 24/7 and will be happy to assist you.

@JotformSupport uno debe escribir por acá para tener atención humana porque el agente IA dice que ya no hay soporte humano a esta hora y no dice a qué hora uno se podría comunicar

@JijiB1974 @Jotform Hi Jiji, We don't currently offer live phone support. Feel free to send us a DM or create a Help Center thread from the Contact Us page at jotform.com/contact/. We're here to help.

@JotformSupport @Jotform Sent a DM. Please assign a real human PHONE CALL. This has been a week-long situation that has not been resolved.

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@JijiB1974 @Jotform Hi @JijiB1974, We want to help as quickly as possible. DM us your account details so we can look into this right away and assist you further. You can also reach out to us from our Contact Us page: jotform.com/contact/.

@Jotform @JotformSupport @JotformSupport @Jotform You have the absolute WORST service! When our accounts are compromised there is no urgency and it is impossible to speak to a human. In the meantime, hackers are laughing all the way to the bank! Absolutely disgusting. Will be switching providers ASAP

Hi @MatoPodhorsky, Payment integrations aren't available directly within Jotform Sign. But you can achieve this by using a classic Form layout, which allows you to combine eSignature fields with a payment gateway so clients can sign and pay in one seamless process. You can reach out to us through our Contact Us page at jotform.com/contact/. We'll be happy to help you set this up.

@Jotform Is there a way to insert a payment integration with Jotform Sign? I would like to insert a payment gateway right into my contract so that a client can sign a contract and pay right away. If not, what's the possible workaround?

@ridddleculous Hi @ridddleculous, You might want to try the International Telephone Picker widget: jotform.com/widgets/intern…. This has the same functionality you need. Give it a try and DM us if you have more questions.

@JotformSupport guys please add drop down element in phone properties for country codes wtf am I supposed to to with input masking if I'm based in multiple countries

@MummyJandJ @Jotform Hi @MummyJandJ, Thanks for reaching out. Can you DM us the details so we can look into this? As soon as we hear back from you, we'll be able to help you more.

@Jotform Hello @Jotform @JotformSupport kindly help me enable my client's form, after creating a 52 fields form with sleepless nights, and conditional logics my form was disabled for no reason. Please help, it's urgent

Jotform Enterprise 2.0 is now live! Join us now to learn how major new innovations will empower your organization to collect, manage, and act on data with confidence. Enterprise 2.0: boldly going where no Enterprise platform has gone before! 🚀 ow.ly/ARR350Xt66j

@bradstr @Jotform Hi Brad, We've updated our Salesforce Integration. You can now use fields like Record ID, or Auto-Number type fields for filtering and matching. They're now selectable in the Find Existing Record and the Update an existing record. Give it a try and let us know how it goes.

@Jotform - any plans to support matching via Record ID? This is key for many Salesforce integration use cases jotform.com/answers/385222…

@KhaledMasswadi Hi @KhaledMasswadi, We have forwarded your message to the relevant team handling your request. Rest assured your ticket will be addressed as soon as possible. We'll get back to you as soon as we have an update. Thanks for your patience and understanding.

@JotformSupport Direct Message 🙏

@KhaledMasswadi Hi Khaled, We've replied to your direct message, and our support team has also responded to your tickets. Feel free to reply directly to the thread so we can help you further.

@JotformSupport Direct Message 🙏

@zan_toka Hi @zan_toka, Thanks for letting us know. We just checked on our end and weren't able to reproduce the issue. Can you try it again? If the issue continues, feel free to DM us so we can take a closer look and help you get it sorted out.

hi @JotformSupport seems that form.jotform.com is down, is it maintenance? 🤔

@MontyPatel @Jotform Hi @MontyPatel, Can you DM us the details about what happened so we can understand the issue and see how we help?

@Jotform @JotformSupport could’ve been so much better but turned disappointing real quick. Hate it for something that could’ve been so simple.

@LesBrown Hi @LesBrown, Can you send us a DM with the details of your issue, so we can take a closer look and help you further? Thanks for your patience and understanding.

@JotformSupport You need to re-think the way you approach support. I can't tell you how many times I've written in plain English a problem I'm encountering and asked for help to only be told the steps to do what I've already clearly stated that I've done. Do better.

@johndbradshaw Hi John, Can you send us a direct message with your form link that was disabled? Once we have that, we'll be able to look into the issue and help you further. Thanks for your patience.

@Jotformsupport your AI disabled a form I've been using for 14 years because it says I'm collecting sensitive info. I've submitted the requested information to verify my identity and the legitimacy of my business. My business is at a standstill and I have no recourse. Plz help