@northernassist All well and good, but people have plans, especially for the Lake District which will have to change short notice. And for staff crew being unavailable surely you should have on call staff. Such a poor service!
@alleycatgb We apologize for the inconvenience this has caused. I’d be happy to assist you further with your concern. Kindly follow us and send us a direct message (DM) so we can provide the appropriate support.
Thank you, and I’ll be waiting for your response
Still no information screens working at street level at Cheadle Hulme @northernassist. Been months. Apologies mean nothing without action. Please escalate. These should be in stock and quickly replaced. Most stations have them. Poor management and very poor customer service.
@l_puxk Hi there, we are sorry to hear about this. To make a formal complaint please contact our customer relations team customer.relations@crosscountrytrains.co.uk ^Sam
@CrossCountryUK you should be ashamed of the 18:01 service from Birmingham to Manchester today. Trips that you’ve cancelled before this one has left it impossible to move on board the journey due to the number of passengers. So unsafe on a day as hot as today. Embarrassing.
@BigCharl1@CrossCountryUK Hi,@BigCharl1 So sorry to hear this.
Please drop us a DM with your email address and WhatsApp number. we'll advise you further
@CrossCountryUK For reference I am amazing no one passed out on a train from Worcester Parkway to Birmingham today at 1353. Too many trains cancelled and too few carriages. Horrendous journey.
@EnnisBhoy Brendan, the photo I just posted is actually of the Hamburg-Budapest ‘Hungaria’ in its new 2026 ComfortJet form at Berlin Hbf. The restaurant is now Czech!
Also yesterday, Berlin-Hamburg trackwork ended, two direct Czech ComfortJet trains now link Prague, Dresden, Berlin & Copenhagen. I’m sure these will do well - and not just because they introduce the concept of restaurant cars to Danish travellers! #Copenhagen-Prague" target="_blank" rel="nofollow noopener">seat61.com/international-…
@CrossCountryUK Hiya, yes:
#allox_id=0" target="_blank" rel="nofollow noopener">realtimetrains.co.uk/service/gb-nr:…
Why is it not stopping at Stockport?
@northernassist hello! Any chance of a nice 331 with working air-conditioning on 2K37 13:06 Manchester to Crewe tomorrow in forecasted 28-30 temps? Thank you!
Thanks @chilternrailway for substituting the usual nice train out of Marylebone (637 for Stourbridge) for an absolute piece of rubbish, with no air con, no ability to get down the aisles, and graffiti everywhere - I travel with you a lot - this is not fit for purpose #sweaty
@northernassist quick question, with the continued reduced Sunday service, why are 3 car trains diagramed to run between Picc and Crewe during the day? A 4 car 331 would provide more seats & more space onboard. This 323 has just left Chelford and is rather busy.