Julie Turner

@Cobes04 @qrsupport Actually responding to emails would be a useful start. 8 days to realise you’d left our bag in Qatar and now won’t provide compensation for your own mistake.

@qrsupport Thank you, we just want this resolved please.

@qatarairways probably the worst customer service we have received, still awaiting compensation for our delayed baggage that went missing for 8 days

@qrsupport I have sent you a message with my reference number on. How soon will I receive a response and be reimbursed?

@julesmt86 Please DM us your case reference number so we shall chase your case with our team and request them to expedite the process. See you in DM. Thank you.

@qatarairways Still no response regarding compensation for outgoing baggage delayed for 8 days despite multiple emails with no response and evidence of receipts submitted. How much longer do I have to wait?

@qrsupport @qatarairways @qrsupport I’ve still not had any response. Can you please provide me with an update? I don’t understand why it is taking so long to review some receipts.

@julesmt86 We understand you frustration over this, Julie and recommend you to get in touch with our customer care team through<#feedback" target="_blank" rel="nofollow noopener">qatarairways.com/en-qa/help.htm…>so the team investigates and replies to you accordingly. Thanks.

@qrsupport I have responded as was offered 150 USD, however this does not cover the amount of the claim or time and stress taken out unnecessarily shopping for new items to cover 8 days. I’ve submitted receipts via email to support my claim. How long till I receive a response?@qatarairways

@julesmt86 Apologies for any inconvenient caused, Julie. As we have escalated your request to our baggage team please be assured that it’s on utmost priority and you shall be contacted shortly with updates. Your patience and understanding are highly appreciated. Thank you.

@qrsupport I have already responded as was originally offered 150 USD, however this does not cover the amount of the claim or time and stress taken out unnecessarily shopping for new items. I have submitted receipts via email to support my claim. How long till I receive a response?

@qrsupport I was reunited after 8 days. I would like to know the claims process. We were here for a family wedding and had to purchase new clothes and shoes. Also how to cover costs for additional baggage home to UK.

@julesmt86 Hi, Julie. We are sorry that you have not been reunited with your bag. We have escalated your case to the baggage team and they are working on it. You will receive an update from them soon. Thank you.

Not happy with the lack of support from Qatar Airways regarding claims process for an 8 day delay on baggage and having to pay for extra baggage through not fault of our own @qatarairways @qrsupport @British_Airways

8th day of being in Australia. Still not in possession of my baggage. Can the baggage team in Perth Airport please communicate when it is going to be delivered with me? Multiple emails and messages sent with no response. @qrsupport @qatarairways @PerthAirport

7th day of being in Australia. Still not in possession of my baggage. Supposedly it arrived in Perth last night but not received any communication from the baggage team dispute multiple messages or offer of financial support. @qrsupport @qatarairways @PerthAirport @DohaAirport

Arrived in Perth Monday 23rd January from Terminal 2 Manchester via Qatar Airways and still not received my baggage and still says under tracing. @manairport @DohaAirport @qatarairways

@qatarairways my luggage has been lost on your flight yesterday to Australia. No response via every type of communication. Can you help please?

@proseccoginfest Hi, I’m still awaiting order from June for cancelled event in March that I have paid for. I have emailed, are you checking emails? Thanks.

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