Just Another FRS

26 iPhones checked in. Me: no matter how fast I go I can’t seem to complete more than 7-9 phones an hour.. ahh we’re on fire 😓😓 Genius: hey I gotta do benevity and call my wife, you got this right? Me: Fire himmmmmmm

Getting 7 more tech experts?? Whyyyy.. We have like 4 repair stations total...

@obsoletegenius @TechExpertAdmin Wonder if it will make a difference...

@FRS_Babe Was this event at a Walmart? Pretty sure I saw all them in line at the Walmart.

@OriginalFunko Funko Pop Scene please!!! #Funko #FunkoPOP

@GeniusAdmn @GRiZN4STY I know they lifted the restriction in MG so we can check in passing batteries, but I meant about when it was appropriate to charge for the battery or not.

@GeniusAdmn @GRiZN4STY When the new price came out in retailme the article aligned with this on the website, they could request the battery but we would only cover the 29 if the battery failed, it was changed recently so that it’s free regardless as long as it’s in warranty.

@GRiZN4STY @GeniusAdmn Yesss, originally in retailme didn’t it say paid unless it fails diags, and is under warranty? Like I know they changed it since..

I’m actually really excited to be on the floor today, two hours of carpal tunnel inducing screw turning and 4 hours of getting yelled at over things that aren’t my fault. Wait, why am I happy about today?

@GeniusAdmn Yea haha I always use new screws, every time, yep.

Down to approx 7-11 min per battery (8-12 with new screws 🤫) got 7 done in my first hour, compared to the Genius who only got thru 2 this morning I think I’m doing ok. Glad I’m here to cover the slack, again.

@blkstick As someone who may or may not h recently got a new store... appreciate what you have, trust me.

@blkstick We answer all calls (internal) dispair room, and refer to it as the batt room on floor and downloads. Had a cool little Batman symbol colored like a Duracell with an  logo but visuals took it down xD

@TechSpecLyfe Have only seen one of those, dude played clash of clans 8 hours a day and charged 3 times a day

Manager logic, 20 phones checked in, 3 iPhone repair, 2 custys checked in for 15+ minutes, solution? Pull iPhone repair to take reservations. Wtf?

Mgr: so there’s 3 people on iPhone repair but only 2 on queue.. Me: ya? Mgr: so, is it ok if I rezone you? Me: you realize we’ve been zoning so much iphone because we are getting 20-30 phones every morning? Mgr: Wow! Why? what should I do? Me: get an easier job?

So we were told to let the batteries default the the current warranty status, regardless of diagnostics, they told me our whole market decided to do that. Anyone else covering batteries for no reason now?

@diagsindicate @GeniusAdmn We had a 10 sitting in the back yesterday for a new battery. I almost lost it. Thanks Xerox (confirmed the call was to an outsourced Xerox employee) why can’t AppleCare just be Apple employees?