@UPS continues to prove why it’s the most unreliable shipping company I deal with.
First they lost my Apple Vision Pro shipment entirely.
Now the replacement optical inserts have been sitting in UPS Worldport in Louisville for nearly a week because UPS claims the international paperwork was missing. The sender? @Apple. A company that ships thousands of international packages every day.
UPS never contacted me. Never contacted the shipper. The package just sat there.
I finally had to call them myself, track down the issue, and send the invoice to UPS so they could provide the paperwork they supposedly didn’t have.
Even after receiving it, the shipment is still sitting there waiting for customs clearance.
This is not a one-off mistake. It’s a pattern. Every time I have a shipment routed through UPS there’s another problem.
At this point it’s hard not to conclude that UPS’s international logistics operation is simply broken.
If a company as sophisticated as Apple can’t get a package through their system without delays and lost documentation, what chance does anyone else have?
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