Kate Back

@scottdavies0855 @Nik_Simon88 Does anybody actually know what the ‘incident’ was?

@Nik_Simon88 100% this 👆 Dreadful experience so far, chaos at Waterloo & currently stood on a train that’s had doors closed & been on the platform for 20mins.

Chaos on the trains into Twickenham. Muddled messaging from stewards, scrambles between platforms, horribly overcrowded. Hard to see how it can become a prime multi-purpose venue unless these weekly log-jams get sorted. Not a family-friendly experience 🙅🏻‍♂️

@AccordMortgages Hi, new customer here. Need to pay my mortgage arrangement fee. How do I do that? Impossible to get through on the telephone!

Now I’m beginning to doubt whether the Queen even met Paddington, admits royalist buff.ly/3wSjxvC

@AskPlayStation Hi - need to cancel a PlayStation account, can’t do it via the web, AI bot unable to help. How else can we contact you? Is there a generic email address or telephone number? Thank you

The sheer amount of people on twitter telling us how their families and friends died alone in the same week as this was happening is beyond ridiculous

@Emergency_s999 hi there defibrillator alarm going off on Long Ditton recreation ground, any idea what we would do to help?

@British_Airways I was informed my flight has been cancelled & was given the option of changing to another flight which I’ve done but I haven’t received any email confirmation. On ‘Manage’ my new flight details are there so I presume everything is ok. Can you confirm? Thank you

@HMRCcustomers Meanwhile my late payments are ramping up and I’m paying more and more money but it’s not my fault that I can’t log into my account

@kateback1 Hi Kate. Can I ask what issues you are having signing in and generally what you are trying to do through the account? James

Good morning, @HMRCcustomers are here until 8pm to answer your general queries on Twitter. Please don't post any personal details.

@HMRCcustomers Hi again, I constantly have to reset my password then I try and log on and it tells me my details are incorrect when they are correct. This is been happening for a year

@HMRCcustomers Hi, I just spoke to an advisor who couldn’t really help me. He told me that I owe yet more money which is interest on a late payment. I only got the letter the other day and I paid it immediately so how can I owe yet more money??

@kateback1 Hi Kate. Is this regarding an amount for self assessment? If so you can contact the helpline by webchat or phone and they will check the records and advise. To get on to webchat type "adviser" in both boxes under "digital assistant" : ow.ly/qR7f30seqBi James

@HMRCcustomers Fot over a year now I cannot get through to you. My online account doesn’t work, I’ve had to pay a bill plus 2 late payment fees via a frightening letter from you telling me to pay now and have no way to speak to you about it. Please could you help.

@HMRCcustomers Hi James thank you but the online help doesn’t help me either. I need to speak to a human being. How can I do that? I don’t have an hour at a time to sit on the phone on hold which is what happened to me yesterday. Again. Had to give up

@CrestNicholson And what sort of ‘inconvenience’ do you think complete noise pollution all night would cause? How would you feel if somebody was digging and drilling and reversing a lorry at the back of your garden all night?

@kateback1 Thank you for getting in touch, the works are planned to finish 22nd October 2021 as per the permission granted by Hampshire County Council. We are sorry for any inconvenience caused.

@CrestNicholson PLEASE stop the night work. Residents got no sleep in the Hawley Park Farm area last night

@CrestNicholson @hantsconnect How are you allowing a construction company to work all night with an unacceptable noise level in a residential area? No one could sleep last night and there is talk of this going on for another four nights.

@CrestNicholson Thank you for clarifying that, so the council think it’s perfectly acceptable for you guys to bang crash and drill all night long for five nights? Wow.

@iansanders13 @hantsconnect @CrestNicholson Thanks for that Ian, doesn’t help if the council has allowed it though

@hantsconnect Please help. Crest Nicholson working all night at Hawley Park Farm, lorries, drilling etc. No sleep. Environmental Health need to get involved

@hantsconnect Video taken from my neighbours’ window at around midnight last night

@kateback1 Any urgent highways issues can be reported by telephone to our Roads and Transport team on 0300 555 1388.

@hantsconnect How you doing @CrestNicholson? You’ve been very quiet. Unlike last night

@hantsconnect A neighbour called this number at 10 o’clock, somebody took a message. Nobody came and the noise continued all night