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@giffgaff I ordered a new phone on Tuesday (with next day delivery) moneys gone from my account but no updates from you apart from the order received email. Contacted an agent who replied once then has given me no further updates. Is there any way to get an update or response?

@Se_Railway Will the highspeed train be running as normal tomorrow morning (7am-ish) or will there be delays?

⚠️UPDATE: To travel after 21:30 you will need to use our alternative services from Charing Cross & Victoria. Details of last trains on these routes are below 👇#AshfordInternational

⚠️NEW: We've been informed of a power supply fault affecting the overhead power supply at #Ashford. High Speed services are currently being delayed while the fault is investigated. Services to and from Victoria & Charing Cross can still run, but may be delayed.

@Se_Railway Hi, I bought an open return ticket but have split a drink on the return part and it's slightly turned to mush. Is it possible to get a replacement? What can I do?

@Se_Railway I'm in Hastings and need to get to London. I could drive to Ashford or Brighton, what's the best option?

@optivohomes I think the picture is pretty self explanatory. Clearly this needs to be improved.

@kingdingus3 Hi there, if there is anything in particular you'd like to discuss can you please send us a Direct Message with your name, address, contact details and more info about this matter? I can then arrange for a member of the relevant team to get back to you. Thanks, Adam

@optivohomes this is so depressing.

@SW_Help 1) you need more spare drivers 2) you need to communicate with the customers on the platform It's a branch on a track, it's not that hard to deal with, there's no reason for us to all be crammed on a delayed train hours later

@kingdingus3 Hi, we have a finite number of spare train crew members that can be used when someone is unavailable due to a delayed service, but this is dependant on various factors like route/unit knowledge and hours worked. Apologies for the delay to your service. southwesternrailway.com/contact-and-he… ^AJ

@SW_Help we were all told to get off the 18:30 going to Guildford and told to get the 18:45 as no driver was available. We've just sat here and watch it left! I was meant to be home at 18:32 and we've only just left London. Absolutely useless

@SW_Help Now it's saying that I need a keycard to buy a ticket or select another delivery option... but there are no other options available? Can I not just order a paper ticket to collect tomorrow?

@kingdingus3 Hello, apologies for any confusion caused. The £116 ticket is the best option if you don't require the travelcard option yes ^EF

@SW_Help I want to book a 1 week season from Haslemere to Waterloo. I'm being offered these two options which appear to be exactly the same but different prices? Which one do I need?

@SW_Help So if I don't want a travel card I should just get the £116 ticket?

@kingdingus3 it would appear that the £140.90 does include a travel card for London zones 1-6 ^MY

@SW_Help Is the £140.90 option Haslemere to London plus travel card? But that just isn't listed or mentioned for some reason? Can you just help me - you must be able to see what the difference is between those two tickets? I don't want to wait all night for an agent to be free.

@kingdingus3 The live chat tab will be visible when an agent is free. ^MY

@SW_Help @SW_Help I can't see live chat on your website? Can you just let me know what the difference is between the two tickets? Can you please help?

@SW_Help It's just one of two tickets. I need to go from Haslemere to Waterloo for a week, which ticket should I buy? Why's it so confusing!!??

@Se_Railway Yeah I know, I'm at the station waiting. I'm just in awe that I'm still getting delayed from a tree that fell on a track this morning

@kingdingus3 Hi. There is a delayed service which meant to start at 18:15 instead will be at 18:38. Apologies. ^EC

⚠️NEW: A train has reported striking a tree between Tonbridge and #Sevenoaks, and both lines are blocked. Response staff from @NetworkRailSE are on the way and are expected to arrive within 15 minutes. More to follow.

@Se_Railway Charing cross to Hastings. It took me 5 hours to get in this morning!

@kingdingus3 Hi. Which service are you waiting to travel? I am very sorry for the delays in our services, it has caused an impact because train crew has been displaced as a result. ^EC

@Se_Railway Jesus, a branch falls on a track 8 hours ago and somehow my trains still delayed. @Se_Railway are you trying to crush our will to live?

⚠️️ONGOING: Some trains through #Sevenoaks continue to be delayed until at least 19:00 after a train hit a tree on the line earlier today. ℹ️ More details here: bit.ly/3AKHTXA 🕒Check your train here: bit.ly/3tamArw

@NetworkRailSE @Se_Railway It baffles me that on a line surrounded by trees there appears to be no protocol for dealing with a tree on the track. I've been traveling 4+ hours to get to London and I'm not even close. The meagre delay repay refund doesn't make up for the lost hours. No wonder everyone drives

@Se_Railway The most notable incident was a tree down near #Sevenoaks tunnel, which required power to be switched off an a chainsaw gang's attention to clear. We have also suffered from a failure of axle counters at #Lee (which tell us where trains are... /2

⚠️An apology. There has been a series of incidents affecting @Se_Railway passengers across SE London and Kent this morning, and there is ongoing disruption across the network. The knock-on impact of these incidents has been has been huge. /1

@Se_Railway @NetworkRailSE @SouthernRailUK Of course I decided to travel otherwise I wouldn't be stuck at Tunbridge Wells! I want to know when the trains leaving/when I'll get to London?

@kingdingus3 @NetworkRailSE @SouthernRailUK If you decided not to travel then you may apply for a full refund in here: bit.ly/3rhYDhN ^EC

@Se_Railway @NetworkRailSE @SouthernRailUK @ArrivaKent Are trains running from Sevenoaks then?

@NetworkRailSE @SouthernRailUK ⚠️ UPDATE: You can also use @ArrivaKent route 402 between Tunbridge Wells, Tonbridge and #Sevenoaks at no extra cost. Timetable information can be found here: bit.ly/3AI3tfb