Kirsten Pottinger

@British_Airways your operations at JFK this afternoon have been a complete and utter shambles for your Business customers. Over 45 mins queue just to bag drop, with absolutely zero customer service from your lacklustre staff.

@easyJet I have been sat on the tarmac for OVER AN HOUR 4 hours after I should have left for Geneva at Gatwick tonight. You CANNOT allow this to happen!!! I’ve now lost a transfer to my final destination and now have to pay a hotel. Please don’t do this to your customers.

@sainsburys Nothing !!!! Your system appears to have have cancelled my order at 05.30 today without explanation. It was due in 45 minutes…. Awaiting an explanation and reassurance it will arrive as I was expecting.

Happy Friday everyone! What's for breakfast this morning? The team are here until 11:30pm this evening to answer your questions! Lee

@nicolecleggx @HM_Passport Hey @nicolecleggx out of interest, which passport office were you having your applications approved at? I'm in the same boat. All very stressful.

@HM_Passport I have tried and even phoning and getting nowhere is a joke! 🤯

Is your passport due to expire? You'll need to allow up to 10 weeks to process your passport application when applying from the UK ⏰ Remember, applying online is the cheapest and easiest way to get your passport. ↪️ow.ly/76rM50HsABn #PlanAhead #CheckYourPassport

@mellymine @HM_Passport Hi @mellymine I'm in same boat - just wondered if you'd had success with getting old passports back ?

@HM_Passport @HM_Passport please can you reply and advise best course of action. I have seen you have replied to sooner messages than mine. Have also sent DM and requested call back from process team. Thanks

Family holiday in the diary? Check the passport expiry! A child's passport needs renewing every 5 years so check before you book. Renew online today: ↪️ow.ly/VzOi50H2ChF #PlanAhead #ChildPassport #CheckYourPassport

@annabeevors @BeechHD @HM_Passport Hi Anna. Were yours renewals ? What was the time frame between acknowledgement of receipt and delivery to your home? I'm waiting for 3 renewal passports for a family holiday at the end of next week and I'm losing sleep over the fact they're not here yet ☹️

@BeechHD @HM_Passport You’re welcome, I was worrying about mine as it wasn’t marked as received for 3 weeks but as soon as I received the acknowledgement it was approved and we received the new passports within a week.

Excellent service from @HM_Passport Wife renewed passport online 3 Jan, they received her old passport 7 Jan and today (11 Jan) they've confirmed new passport on it's way. 👏👏👏 Bravo #CreditWhereItsDue

@traciehargrave3 @HM_Passport Hi Tracie - were you renewing ? I've 3 family passports in the system and losing sleep over whether they will arrive in time to fly next week 😒

@HM_Passport And it arrived yesterday fantastic thankyou again. Just 2 weeks turnaround from application to delivery

You'll need to allow up to 10 weeks when applying for your passport from the UK. Processing times for overseas applications will vary ⏰ Be prepared by renewing online today: ↪️ow.ly/wb0i50HsAju #PlanAhead #CheckYourPassport

.....you need a serious word with your carrier @YodelOnline. They are letting your customers down.

Feeling disappointed @laithwaites A missing order, a glitch on your site preventing me direct messaging you to complain and an empty glass this evening.

@British_Airways have attempted 4 times to call the sales line to discuss voucher usage. Have now sat and lost approx 4 hours of my day. How do you suggest getting a response ?

@holidayautos You are clearly still experiencing issues. I am unable to@access amend booking page on phone or laptop. Who can assist me urgently please ?

We are currently experiencing a technical issue which is causing long wait times on our phone lines. Please chat us to have your query handled more efficiently. We apologise for any inconvenience this may have caused. We are also available by chat on our website. We are sorry

Hello Germany ! #globalpartnerships #Retail #zalando #fatface linkedin.com/feed/update/ur…

Thanks @SouthernRailUK Another #southernfail as I now have to stand upside down at Amberley Station to purchase a ticket !

Fat Face reveals earnings rise and Christmas sales climb ift.tt/2qHSwrY (£)

@sarahbutler1981 @ABCommuters @SouthernRailUK @sarahbutler1981 I agree. That AND to protect performance statistics.

#mylife with @SouthernRailUK #yawn

#joy !

@SouthernRailUK Amberley. Machine was out of service for weeks. Finally fixed but now no card payments. Haven’t seen any on board train staff to purchase.

@SouthernRailUK 7.36 from Amberley to London Victoria. First displayed as delayed then mysteriously changed to cancelled just before aforementioned passed.

@SouthernRailUK when did a ‘cancelled train’ become one that simply decides not to stop at a station ? #southernfail #liars