Len Starnes

@British_Airways Still waiting for refund. You have letter from my bank (Berliner Sparkasse) & VISA confirming BA did not make refund payments Sept 2023. Spam email sent today by Shehzeen Feroz, BA Global CR, was insulting @Visa_DE #BritishAirways

7/7 @British_Airways Contacting my bank manager at the Berliner Sparkasse would, I am certain, enable your Refunds team to rapidly resolve this 18-month dispute. Is this simple request too much to ask? @UK_CAA #BritishAirways @SimonCalder

6/7 @British_Airways You did not respond in any way to the letter. It not only negated your claims but included the name & contact details of my bank manager. You have not bothered to contact the person who led the investigation. @UK_CAA #BritishAirways @SimonCalder

1/7 @British_Airways It’s now 18 months since you claimed to have refunded seats/luggage payment for 2 cancelled return flights Berlin/London/Marrakech. Despite evidence that refunds were never received you still claim they were. The facts: @UK_CAA #BritishAirways @SimonCalder

I visited Brokdorf, a nuclear power plant ranked as the best in the world. Located in northern Germany, Brokdorf was shut down in 2021 despite its pristine condition. With a restart time of just 1 year, it could generate 11 TWh of clean electricity annually for decades to come.

The changes to @British_Airways loyalty programme has the makings of a self-inflicted disaster. Maybe one of the biggest corporate cock ups of modern times. CEO Sean Doyle needs to think again. It’s a long time since it’s been the world’s favourite airline. He should avoid going down in history as the man who made it the world’s most unfavourite airline.

Can't believe they're doing this. Given the changing conditions, i.e., greatly increased support (and need) for nuclear, and the return to sanity by the German people and some German political parties, they should be mothballing, not dismantling, their plants! Article link in reply.

Merkel shut down 22GW of world’s safest nukes with 34y avg age (nukes run 60y). Now they scramble to build 15GW of new gas power to keep grid alive. Amazing “Götz warned that continuing to rely on aging coal-fired power stations to stabilize the grid carries risks, since they are prone to failure with an average age of 33 years and there is hardly any staff left to operate them.” #Coal

🌿 Fun fact: Finland quietly proved the "nuclear vs wind" debate wrong. Instead of choosing sides, they built both, achieving a much faster clean energy growth than similar-sized Denmark who went all-in on wind. Excluding nuclear does not make your transition faster 🇫🇮 ⚛️🌬️

@British_Airways Claire, assumed I was communicating with CR since 9.23. Apparently not. In order for me to comply with your recommendation please forward: Name of CR person I should contact; position; email address; postal address In an X/DM 'David' demands my bank contact CR. Who in CR?

@lenstarnes Hi Leonard. I'm afraid we're unable to help with claims directly via social media channels. Please contact Customer Relations about your existing case reference. Claire

@British_Airways My bank provided U with letter confirming promised refunds for Sept 23 cancelled flights were not made. Your DM: '...unable to provide further assistance...your bank would need to contact us directly'. No, its your turn to act - refund now! #BritishAirways

BREAKING: We find that Germany can restart 3 nuclear reactors by 2028 and 9 reactors by 2032. The engineering and economics work. Two-thirds of the public want it. Only political will is needed. Here are four detailed graphics from our new report that summarize the facts.

@British_Airways Why have 25 BA CR staff posted banal PR-Speak Replies 2 my post from 3.12? Why have none initiated refund payments? You have letter from #Visa + Berliner Sparkasse stating alleged BA refunds were never made. What more do you want? Shameful #BritishAirways

1/ I wrote an essay on what I think it'll take for Europe to build it's first trillion-dollar startup:

@British_Airways Patience with Exec Club CS has run out. Forced to cancel 2 return flights Berlin/London/Marrakech Sept 23 BC of earthquake. Informed in 23 refunds 4 seats/luggage would be made 'soon'. Still waiting despite umpteen emails to/from Sheersh Chandola, Omkar Prasad +

Will #AI render the utility of the #ParetoPrinciple (80/20 rule) to zero? AI enables n=1 segmentation. Intriguing discussion point that emerged at recent @BCCPBerlin AI conf focusing on likely economic & societal outcomes of #EUAIAct. #LLM #DigitalTransformation