Lisa Blake

@SkyHelpTeam Hi, I’m a new customer and have had my puck and broadband stolen. I called and waited 45mins to speak to someone and the phone line disconnected. Can someone call me asap please?

@skytv Hi, I’m a new customer and have had my puck and broadband stolen. I called and waited 45mins to speak to someone and the phone line disconnected. Can someone call me asap please?

@roodskins @tfwrail Why doesn’t the TfW app supply this information?

@tfwrail How come the 15:43 train from Cardiff Central to Aberdare is cancelled? Nothing on the app to mention as to why it’s cancelled.

@gog1975 @Mango They told me to take it back to another store… I said that’s Bristol and it’s 90mins from where I live. Will let you know if there’s a solution. Really poor though and you lose faith as a customer

@lisa_blakeuk @Mango Me too, very frustrating. What’s the solution here?

@Mango hi, tried to return an item to your Cardiff store on two different days and the store has been closed both times - when is it due to open? Are you extending refund policy dates? Thanks

@tfwrail Thank you

@lisa_blakeuk @lisa_blakeuk The safety of our customers and colleagues is our absolute priority and antisocial behaviour on the railway will not be tolerated. You can text The British Transport Police on 61016 to report this. ^Jane

@tfwrail the 5.20pm from Waun-Gron Park to Aberdare had drunk men shouting racist abuse at a lady and everyone was too intimidated to intervene.The men got off at Fernhill.The conductor heard and said nothing.I moved carriages three times because I felt intimidated. It was awful

@tfwrail Hi, I’ve been charged a penalty fare on July 9th but both tap as you go journeys from that day have the correct station info on them on the app, so not sure why I’ve been charged a penalty fare. Could you advise please? Thanks

@tfwrail pay as you go machine not working in Aberdare again tonight, no option on the app to input end destination, please advise. I don’t fancy waiting 20 working days for another email to query a penalty fare when it isn’t my fault. Thanks.

@EmiliaKettle Hi Emilia! Could you drop me a follow so I can DM you re a story you posted this morning? Thanks so much 😊

@tfwrail Thanks

@lisa_blakeuk @lisa_blakeuk It won't take that long. You'll get a response early next week ^Jay

@tfwrail Hi, I’ve received a penalty fare for not tapping in but I did tap in in Cardiff on Wednesday. All the barriers were open because of the Varsity event. Could you help please?

@tfwrail Done, I really hope it doesn’t take the 20 days it says it could for someone to respond. Thanks

@lisa_blakeuk @lisa_blakeuk Sorry to hear that, Lisa. Can you get in touch here tfw.wales/help-and-conta… so we can look into that for you ^Jay

@piersmorgan @StaceySolomon Piers Morgan and Stacey Solomon top either end of ‘house share’ poll atvtoday.co.uk/254752-home/

@tfwrail Hi, thank you. It won’t let me do this for another date, March 15, where the machine wasn’t working on the return journey either. Do I need to ring up? Thanks, Lisa

@lisa_blakeuk @lisa_blakeuk Hi, terribly sorry for this. Please be advised that you're able to correct any missing taps within our app. ^Ben

@tfwrail Hi, the pay as you go machine wasn’t working in Aberdare yesterday for me to tap out on a return journey. Please could you advise next steps? Thanks

@marksandspencer Appreciate that, thank you. It would have helped if someone physically went to find the manager I was waiting for following a phone call downstairs to them. But no one in the cafe seemed to want to help me.

@lisa_blakeuk Sorry for the disappointing experience Lisa, I've shared your comments with the cafe management team so they can review this and ensure there isn't a repeat of this. Thanks - Simon

@marksandspencer 2/2 The cafe should have a closed sign when demand is too high - the kitchen is nowhere near large enough for the amount of people queuing to order today. Customer service in the cafe was dreadful, but thankfully the lady from lingerie stepped in

@marksandspencer After an appalling experience in your Merthyr cafe (20min to be served, 40min wait for food they’d lost the slip for, a further 10min wait for a refund from a manager who they couldn’t locate), I’d like to commend the lingerie manager that stepped in to help 1/2

@johnlewishelp Hello, I was just on a call for 22 mins and it cut off. Could someone call me back please? The advice I was given was a bit odd - the lady said my iPhone battery would last 14 hours and I said it’s meant to last 27 hours and she said, ‘some do and some don’t.’

@lisa_blakeuk Hi Lisa, sorry for any disappointment with the battery life of your new iPhone. In the first instance, I'd suggest you call our aftersales team on 03301230106. They'll advise best on next steps. ^Alan

@JohnLewisRetail hello, I purchased an iPhone from your website two weeks ago, but I’m really not impressed with the battery. Is it something you can help with, or do I need to go to the Apple Store? Thank you