We are responding to reports that some customers are experiencing issues logging into the ING app and website. We are investigating this as a matter of priority.
There is no impact to making card payments in-store or online, Apple Pay or Google Pay, or withdrawing cash from ATMs.
@HM_Passport I’ve been trying to cancel my passport application so I can get my Australian passport returned to me. I’ve put my request in writing. Unable to progress and no reply on any of your channels.
@HM_Passport I’ve been trying to CANCEL my application so I can get my supporting documents back and I’ve been told it will take 3 weeks to open and lodge the cancellation letter.
You'll need to allow up to 10 weeks when applying for your passport from the UK.
Processing times for overseas applications will vary ⏰
Be prepared by renewing online today:
↪️ow.ly/3il950IZU6H#PlanAhead#CheckYourPassport
@passportwaiting I’ve tried to cancel my application just to get my supporting documents back (including overseas passport) but the letter requesting the cancellation is further behind in the queue than my application. There needs to be a two way communication channel that can generate action.
We are in the process of writing an open letter to HMPO to hopefully answer some questions for applicants that have waited over the 10 week guideline and are missing holidays.
Please submit questions you would like us to ask.
#passportdelays#passportpassportwaitingtime.co.uk/open-letter-to…
Have you recently applied and received your passport?
How long did it take?
Submit your details and you could win £100 of Amazon vouchers in our monthly draw.
passportwaitingtime.co.uk/submit-your-pa…
@passportwaiting Has anyone cancelled an application to get supporting documents back? I need my Australian passport back - it was sent as supporting document for first adult uk passport.
@teachersimonw@passportwaiting I applied for adult first passport from Australia on 23 April. Didn’t even get a notification that there were any delays. It took 3 weeks for acknowledgement of receipt of supporting documents (AU passport that I need back urgently). No further news.