Loris

@Wise Hey @Wise, it’s now Day 63 since our funds were locked (Nov 5th to Jan 6th). Appreciate the social media team’s replies, but there’s still no solution. Can we get a concrete update or timeline? Our business is really hurting—please help.

We completely get where you're coming from, Loris. When it comes to the due diligence checks that we're required to perform, these can take some time, and the process isn't something we can speed up, as these rules are placed on us in each region we operate in, and we must follow them strictly to ensure that our customers, their money, and our platform stays safe and secure. It's never our intention to cause you any stress. We've just gotten back to your DM with some additional info about this, so please go ahead and take a look there when you get the chance.

@Wise I understand this isn’t a live chat, @Wise. I’m using these public channels to document my experience and update others on how this is handled. I appreciate rules and regulations, but 44 days with locked funds and no clear answers is not acceptable. I will keep sharing updates

Hi again. We understand your frustration, but please keep in mind that we aren't a live chat here on social media, but we always aim to respond as quickly as we can. Our bot is there to assist with general questions while you're getting connected to an agent. At this time, our support channels are the phone lines, emails, and social media DMs, so we appreciate your patience in the meantime. We'll get back to your DM as soon as we can. Thanks a lot.

@Wise Thanks for responding, @Wise, but the DM leads to a non-working chatbot. We’ve tried your phone lines, emails, and chat support with no real human assistance. Is there another direct channel—or any escalation path—you can provide to actually resolve this and unlock our funds?

We understand your concerns, but please keep in mind that here on social media, we don't have your account information. Please reach out to us via DM with your membership number so we can better look into you case. That said, if your case has been escalated, our expert team is working on it and will provide any updates via email as soon as they have any. We hear where you're coming from, but because of regulations, we many need to conduct additional security checks on certain transfers. Again, feel free to DM us so we can better assist you. Thanks for understanding.

@Wise We’ve repeatedly called, emailed, but keep hearing it’s “escalated” with no visibility. Our funds remain locked. The EU doesn’t impose sanctions in our scenario, and the EU Blocking Statute protects businesses from extraterritorial laws bit.ly/4gH0OEy Could you clarify?

Hi there. We understand your concerns, but please keep in mind that we follow a strict set of rules set by regulatory agencies in every country we operate in — like the FCA in the UK. These agencies protect you, and protect the market we operate in. Learn more here how we’re regulated here: wi.se/regulation. Again, we always act fairly and honestly, in the best interests of our customers. Our regulators monitor us to make sure what we say and do is in line with regulatory standards — so that we operate in accordance with our licenses. As mentioned, we hear you and although we aim for reviews to be conducted as quickly as possible, in some cases, it may take longer, but as soon as we have any info, we'll be sure to let you know. If you'd like us to take a look into your account, please feel free to email us here: wi.se/help 1. Click "Trouble logging in?" 2. Select an issue 3. "I still need help" 4. Contact us Thanks for understanding.

@sdrzn this is incredible

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@geetfun @rails Ah! Yes, I miss Eager 😉 Good to see your new products, I guess I'll talk to you soon through the feature request chat in Broadcast then😆

@lorismaz @rails 🤝 Hey Loris! It's been a long time!

Implementing the drag to scroll function for this page on sendbroadcast.net • Surprisingly finnicky with a lot of edge cases on those mouse events • Built with @rails, and tried to leverage the simplest amount of HTML/CSS as possible. Didn't want to use some lib to perform drag

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@strzibnyj Amazing! Are you using terraform/tofu for bin/provision ?

I am up-and-running another Kamal instance🟢 Here's my initial security hardening: - Password-protected 🐘PostgreSQL accessed only internaly - Password-protected 🪣Redis accessed only internaly - No other ports than SSH and HTTP/S opened. - UFW and fail2ban running. - No root access whatsoever. And everything is set up with just 🐧 2 commands: $ bin/provision $ kamal setup

Nerd BFCM stats: Shopify’s egress processed 145 billion requests on Friday. App servers handled peak of ~60 million requests per minute. Increase of 38%. Total GMV was $4.1b, up by 22% from last year. But Rails doesn't scale so what are we even doing 🤷‍♂️

@hrrsnbbnt Awesome, thanks a lot !

I've just added the `rails new` command to railsg.xyz! 32 options in total 😮‍💨 100% chance that there's at least 1 you've never seen before railsg.xyz/new

@hrrsnbbnt Actually you can see the source here: github.com/miatrinity/rai…

@lorismaz working on it! expect it soon, but do you have more info on the Rails New builder?

Just added Devise generators to railsg.xyz! Now we've got —  - railsg.xyz/devise - railsg.xyz/devise:install - railsg.xyz/devise:control… - railsg.xyz/devise:views More coming 👨‍💻

@hrrsnbbnt The origin was this: reddit.com/r/rails/commen… Allowing to pick which db settings, css , js etc.

@geetfun Awesome, thanks @geetfun

Work in progress happening at github.com/geetfun/deploy… for the Kamal UI tool... #rubyonrails

@37signals what are you using for stats, anything that we could add as an accessory in a Kamal deployed app ? #rails #RailsWorld

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