Lucy Scott
12 posts


@sainsburys is there any update as to when your app or website will be back online? If it won’t be resolved how can I cancel my order?
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@sainsburys I am trying to complete the out online shopping order but the payment screen just provides an error. I need to complete by 11pm for delivery tomorrow. How can I proceed?
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@BootsUK and to top it off I was told the refund would take 3-5 days and now got a text to say I will have to wait up to 14 days!
Lucy Scott@lucyscott31
@BootsUK order gone missing and all you can do is reorder but can’t confirm when will be delivered! Offered a refund but will take 5 days so now I have been out of pocket for 2weeks.I have run out so now I need to travel 17 miles, pay fuel, car park and items no longer on offer.
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@BootsUK order gone missing and all you can do is reorder but can’t confirm when will be delivered! Offered a refund but will take 5 days so now I have been out of pocket for 2weeks.I have run out so now I need to travel 17 miles, pay fuel, car park and items no longer on offer.
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@McAfee brilliant escalation process! My dad has called numerous times regarding a payment being taken with numerous escalations and guess what no response!
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@Tesco awful new process with collections. Receive an email from Tesco at 4pm informing me that from 21st September there will be no bag deliveries. Went and collected my order 2 hours later on the 18th and non of my shopping is in bags!
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Lucy Scott retweetledi

Getting ready to go to work
Police advice in Lincs is “Essential Journeys Only”
Looks like another challenging day for 999 Teams, Partners and Volunteers
Take it steady - It’s just a bit of snow - We want everyone to stay safe today 👍
#ProudToBeLincs
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@SkyUK appalling customer service! Trying to make a complaint about one of your engineers which apparently you can’t take from a non sky customer!
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@asda @AsdaServiceTeam two orders placed, both times item wrong size. Will it be third time lucky?!?!
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@Tesco is your petrol station at market rasen still closed due to technical reasons?
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