Magic Clare

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Magic Clare

Magic Clare

@magicclaren

Proud mum. Artist. graphic Designer. Life's too short...

Katılım Şubat 2013
440 Takip Edilen171 Takipçiler
Magic Clare
Magic Clare@magicclaren·
@UPS Thank you for a prompt response. Messaging now.
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UPS
UPS@UPS·
@magicclaren I'm sorry to hear that your packages arrived in this condition. Please DM us your tracking numbers, delivery address, and phone number, so we can further assist you. - Fred. twitter.com/messages/compo…
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Magic Clare
Magic Clare@magicclaren·
@UPS - I’ve sent a LOT of international parcels over the last month. Two customers said items arrived damaged. Both in Germany. Very disappointing as shipments to Asia, US, etc. arrive safely, but packages in Germany look like they’ve been kicked. Do I need to change courier?
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Magic Clare
Magic Clare@magicclaren·
@jamieallanmagic @MaChrist @SumUp Absolutely shocking lack of customer care & support! I feel sorry for your call centre and web chat staff who have to deal with your unhappy customers constantly trying to get answers.
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Magic Clare
Magic Clare@magicclaren·
@SumUp @jamieallanmagic We have reported this numerous times via web chat, email and phone. And still no resolution. Please contact us via info@jamieallanbook.com today to rectify this. Jamie is currently out of range.
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SumUp
SumUp@SumUp·
@jamieallanmagic @magicclaren Hi Jamie, Thank you for bringing this to our attention. We are sorry to hear about this issue. Were you able to report this to our Support? Please share with us your Merchant ID/Case number via direct message. Kind regards, Your SumUp Team
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OVO
OVO@OVOEnergy·
@magicclaren Hi there, I'm sorry you didn't receive your call back. Can you please DM us with your full name, address and account number? ^Richard
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Magic Clare
Magic Clare@magicclaren·
@OVOEnergy I applied for #wintersupportpackage 12/12, finally got a call last week, but was too ill. They said they'd call back. But have now had an email to say case closed due to lack of contact! Please help. Thank you.
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Magic Clare
Magic Clare@magicclaren·
@boostpoweruk - how is someone supposed to get an emergency appointment when you wait for two hours on hold then get cut off??? I’ve lost 3 hours of wages trying to sort this today. 😠
Magic Clare@magicclaren

@toonandout @boostpoweruk They’ve sent this reply, suggesting I call the same number to get an emergency appointment to fix the meter/supply. The same number that cut me off after 2 hours earlier. And web chat says they’re too busy to help. 😡

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Magic Clare
Magic Clare@magicclaren·
@toonandout @boostpoweruk So ridiculously frustrating (that’s my polite description). I started at 595 on webchat, got to 1, then told they couldn’t take more customers. It still says that now. 2 hrs on phone hold to get cut off. It’s the same number they’re suggesting I call now for emergency call out.
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The Scoreboard
The Scoreboard@toonandout·
@magicclaren @boostpoweruk I queued webchat at 9:30 this morning in position 340 waited hours to get down to 0 and it requeued me in position 569. Waited again then got an agent who was going to book an engineer but it requeued me before he finished....now its been taken down.
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Magic Clare
Magic Clare@magicclaren·
@boostpoweruk Cut off from customer service call after two hours, still on hold with webchat for over two hours, still at No.169, gas off since yesterday. Web app and gas meter not updating payments, cannot reconnect. Absolutely disgusted. Please contact and correct ASAP!
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Magic Clare
Magic Clare@magicclaren·
@toonandout @boostpoweruk Likewise! I tried to change to a standard meter but apparently it’s listed incorrectly in some register so we are stuck with it!
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The Scoreboard
The Scoreboard@toonandout·
@magicclaren @boostpoweruk Fortunately yes at the moment but its due to go off tmrw (Emergency used) I've tried to top it up 3 times today, its taken the money from my account but not updated the meter. I dont even want a bloody pre pay meter but it was installed in the house when we got it.
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Magic Clare
Magic Clare@magicclaren·
@toonandout @boostpoweruk They’ve sent this reply, suggesting I call the same number to get an emergency appointment to fix the meter/supply. The same number that cut me off after 2 hours earlier. And web chat says they’re too busy to help. 😡
Magic Clare tweet media
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The Scoreboard
The Scoreboard@toonandout·
@magicclaren @boostpoweruk I've just sent an email to their complaints email address, Webchat isnt working they wont answer the phone, I'm fast running out of ideas on what to do.
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Magic Clare
Magic Clare@magicclaren·
@toonandout @boostpoweruk It’s appalling! I’ve finally had a reply telling me to call the same number that cut me off after two hours earlier today! And I still don’t have any heating or gas to cook with. I hope you get some help soon.
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Magic Clare
Magic Clare@magicclaren·
2 hours 50 minutes on web chat, starting from position 595 down to 1, only to be cut off AGAIN!! Still no gas in our house! @boostpoweruk
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Keşfet

@UPS @MaChrist @SumUp @SumUpEng @sumupposuk @SumUpStatus @OVOEnergy @toonandout