Natasha Hammond

@EE @EE for clarification this was the main inbound call handlers not the bereavement/life events team who were brilliant! They also raised a complaint as they couldn’t believe it. So insensitive.

@magicjellybeans Hi Natasha. Thanks for letting us know. Not at all what we would expect here, sorry about this. I'll make sure this is fed back to the relevant team.

@EE your agents need much better training when it comes to bereavement! Absolutely abhorrent service this morning! “Why do you need to speak to a bereavement team…you don’t have an account-I’ll need to speak to the account holder” my mother is dead so can’t come to the phone!

@AvantiWestCoast I haven’t got the headspace for contacting anyone right now! I just want to get to my mum! I just think it’s awful service!

@magicjellybeans Hi Natasha. Oh gosh, I do apologise for this! I'm sorry to hear this about your mum 😔 I would advise contacting our Customer Resolutions team to seek compensation for this. You can contact them via our website here railhelp.co.uk/avantiwestcoas… - Kim

£150 on train tickets to try to get across the country to my dying mum and @AvantiWestCoast trains are so full people like me are sat on the floor outside the toilet for the entire duration of the journey. As if this wasn’t a hard enough journey as it is!

@SkyHelpTeam Yes it’s been appalling for days. Currently down again this evening!

@magicjellybeans Hello Natasha👋 hope you're well. Are you still having issues with your mobile service? ^CA

@SkyHelpTeam Unable to make and receive calls! @downdetector and #X suggest this is a big issue but your service checker says everything is working as it should be!

Currently on route to @wembleystadium to see @blurofficial Best 40th Birthday present I received. Was so worth the 6month wait! @grahamcoxon Looking forward to some more moments like these later!

@RoyalMailHelp Any idea why we have received a second invoice on our OBA when first one isn’t due until the end of the month?

@HariboUKI_ my son found this in one of his mini starmix packs and wants to know if it’s a winning sweet? A heart without the white foam? He doesn’t want to eat it incase it’s a “golden ticket” style competition find! 🥰

@SkyHelpTeam I hope it’s soon as it’s half term, the kids think it’s the end of days and I’m getting no work done 😭

@magicjellybeans Hi Natasha, thanks for getting in touch. The line test results you've provided in the second screenshot would an accurate result. We don't have any timescales for this to be resolved but we're working to get this restored ASAP. Apologies for the inconvenience. Lauren

@SkyHelpTeam we have no internet this morning and when checking service status and running line tests we are getting conflicting information. Which one is it?

@SkyHelpTeam Wow it’s been days 😬

@magicjellybeans Hello Natasha, yes, our teams are still investigating the MySky app issue. Thanks, William

@SkyHelpTeam is the sky vip app still down?

@affinitybyserif Ah that’s great. Thanks so much

@magicjellybeans No, that's fine. The Mac version can be installed on as many Macs as you control.

@affinitybyserif my Mac is being replaced on insurance. Will I need to purchase affinity again or will my product key be able to be installed on my new Mac 😩

@DandG_Support @HotpointUK Ok thanks. Are you regulated by the FCA and is my plan an insurance policy? Just so I have my facts straight when I complain to the ombudsman regarding a service I pay for and don’t receive.

@magicjellybeans @HotpointUK Hi, i'm sorry to hear you're unhappy with the service from Hotpoint. If you wish to cancel the plan, please send a private message with your full name and address and we'll do this for you. Wayne

@DandG_Support Absolutely diabolical service from @HotpointUK through your repair plans. Please advise how I can cancel my 5 appliance plan as I no longer wish to be your customer. I’d call but you no longer answer the phone!

@HotpointUK @DandG_Support Why so I can speak to another automated bot?

@magicjellybeans @DandG_Support Hello, Can you please DM us in order for us to assist you further.

⁦⁦@MarcusRashford⁩ how amazing is this 👏🏼👏🏼👏🏼 @jessiespicnmix #ENDCHILDFOODPOVERTY facebook.com/11035474064372…