*Please Note*
*Villa Liza*
*Dawn City*
*Dawn Park*
*Klipportjie*
*Mapleton xt 12*
And the Surroundings,AREA OUTAGE,Fault is from Eskom side;Techs are site waiting for Eskom officials
*No ERT for now*
N3 Safety Alert: Be extremely cautious traveling on N3, especially at night. Criminals are placing rocks on road to force stops & rob motorists between Alberton & R550 Lenasia/Nigel bridge.
@zangief217@MightiJamie@Vodacom@Vodacom is full of crooks, called multiple times to cancel my contract. Their agents confirmed but I'm still debited every month.
@MightiJamie@Vodacom literaly ignored me whenever I cancelled my account. They ignored emails, sometimes the calls were answered and agents always said the contract is cancelled. Luckily for me, I anticipated so I cancelled the debit order with my bank. According to @Vodacom I owe them R2000
The private sector can be extremely inefficient and corrupt especially when they are a monopoly or oligopoly.
Privatisation can show you flames and you will have no power to do anything about it.
Someone moved out of an apartment serviced by Vumatel. They cancelled their contract, moved out but Vumatel switched off the fibre connection of the wrong unit and the ISP collected the money over R1000.
The issue was raised with the internet service provider (ISP),
1. the ISP blamed Vumatel, and
2. the technicians from Vumatel then blamed ISP
3. it took five days of multiple hour long phone calls, after being on hold for hours speaking to various call centre agents and numerous ticket numbers for them to acknowledge the problem is not the router, the problem is not the customer in the apartment cancelling but rather their own error.
The work hours lost on phone resolving the issue approximately 12 - 15 hours.
About 75% of the calls that got through were merely the call centre agents were blaming the customer and telling the customer that the issue was caused by them somehow. Telling the customer to reset the router, describe the colours they were seeing on the boxes. Questions about switching it off and on again.
Turns out that after five days of the customer speaking to the technicians the customer figured out that they- the ISP and Vumatel mixed up apartments in their connection and allocations of fibre lines. So when unit 97 moved out they switched off unit 99.
This could only happen after they were put on a joint call to avoid the broken telephone effect. It was a two hour process on Friday the 6th of March.
After acknowledging the problem five days after disconnecting but still debiting the other customer account they then say the problem will take 7 days to fix. They say it’s a request for a new line.
So because it’s a request for a new line - the apartment that is affected has no access to fibre internet from the 2nd to the 13th of March. They are expected to just accept this, there is no offer of a refund, no formal apology.
The customer has to spend additional resources to access the internet in the duration of that period for work, communication, entertainment and learning.
When some political parties preach privatisation of public goods like water or electricity, they alway pretend it will be more efficient and cheaper.
Vumatel however shows that they can be as slow and as bad as any other entity. When you have a monopoly, there is no accountability, no urgency.
I can’t imagine going through this with water and electricity.
🔴 An opportunity to address the very serious technical football issues that have reared their ugly head around the overall performance of @KaizerChiefs
The Club's Sporting Director will be LIVE IN STUDIO TONIGHT ON #MSWOn947 to address these concerns. 🔴
🗣What points would YOU want to place on record??
📲 060 708 0484
@everymovieplug I don't know if it's just me, but horror movie and thrillers in recent times just don't hold the dread factor anymore like they used to.