mandy ashton

@firstdirecthelp is your app down, I can't get past the welcome

@AvantiWestCoast thank you

@mandy1314 Hi Mandy, sorry to hear this. Please speak to our Aftersales team who can look into your booking for you by phoning: 0345 528 0253, options 5 and 2. They are open from 8am until 10pm.- Beth

@AvantiWestCoast my tickets appear to have been duplicated and I have been charged twice, same ref number, same seats, but two payments from my bank. Booked 14/1 to travel 28/3. can you help?

@thetrainline Thanks Keith.

@mandy1314 As you were advised not to travel by TPE, I've refunded your return trip in full. The credit of £49.60 will go back into your payment account within 5 working days - though it’s likely to be sooner. Thanks, Keith

@thetrainline I had a booking through you on @tps from Glasgow to Manchester today at 17:10. Was advised not to travel by them so got a bus. The train still ran but @TPEassist said I could claim a refund...but your website won't let me.

@mandy1314 Hi Mandy, can you pop your details in here? > bit.ly/3tuRaiw I'll look into this and see how I can help. Thanks, Keith

@thetrainline Thanks. I have completed the details.

@TPEassist I was due to travel to Manchester from Glasgow, but made other arrangements as you advised not to travel. Trains seem to be running now, so where do I stand on a refund?

@ClaireL59372121 @GaryUsher_ I've just added my date of birth to my profile as every other post was restricted, now I can see them all.

Help 🙏 I’m regularly told people can’t see my posts on here because it’s a “restricted” & if you search for this account nothing comes up… Obviously with this account being heavily associated with the buisness I would like as many people to see my posts as possible. Any advice?

Lovely Christmas Eve Eve lunch @kala_manchester today, great food and service. Company was okay too.

@Aspirelounge Yes, thanks for resolving.

@mandy1314 Hi Mandy, thank you for getting in touch. You should be able to make the booking, could you give it another try?

@Aspirelounge trying to book into a lounge and use the discount code you sent me, but it's saying it's invalid...bizarre marketing strategy!

@askryanair Message sent but still waiting for a response about a nine hour change to my flight.

@askryanair my Nov flight Man to Lanzarote has changed from 6:10 to 15:05...this is not suitable... will I be offered a refund?

@marksandspencer Your best isn't going to get my presets to me before Xmas is it...no point DMing as you have no update, so to you and Evri...thanks for nothing.

@mandy1314 We're doing our best to get everything to you before Christmas and apologise for the delay. Thanks

@marksandspencer Four Christmas presents in one parcel, and no idea whether I need to go out to replace them. No further updates. Very disappointed!

@marksandspencer Is your best going to deliver my Christmas presents in time? I ordered as you gave a delivery date of 20th December. Any update?

@Matalan paid yesterday for next day click and collect... still haven't been advised it has arrived...bit late now!

@johnlewishelp currently experiencing the worst call centre customer care ever. You have sent another customers' invoice in my parcel(Data breach!).I need to return the item, but have no invoice for my item. Told to just return it with no invoice. can't help me can't transfer me!

🏆 OUR ENGLAND. OUR CHAMPIONS. 🏆